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Call Center Operations Manager Jobs in Michigan (NOW HIRING)

Edward Rose & Sons

Call Center Representative

Portage, MI · On-site

$15.25 - $19/hr

The Call Center Representative is responsible for managing large amounts of inbound and outbound customer calls and emails regarding their broadband services in a timely manner. This correspondence ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14/hr

Call Center Agent Join our dynamic team on-site at our Bay City, MI (48708) office as a Call Center ... Log all call data and update guest profiles accurately in our CRM. * Hit individual and team ...

Edward Rose & Sons

Call Center Representative

Portage, MI

$15.25 - $19/hr

The Call Center Representative is responsible for managing large amounts of inbound and outbound customer calls and emails regarding their broadband services in a timely manner. This correspondence ...

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

Call Center Manager Department : Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support concerning the credit union and its products. Offer our members ...

ProCare Rx

Call Center Representative

Southfield, MI · On-site

$14.75 - $18.50/hr

Manage outbound outreach for enrollment and/or refills * Manage multiple client programs * Responsible for training call center new hires * Perform related duties as assigned, including but not ...

Gesher Human Services

Call Center Specialist

Detroit, MI · On-site

$35K - $45K/yr

Call Center Lead / Career Services Manager Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

DK Security, Inc

Call Center Operator

Grand Rapids, MI · On-site

$18/hr

Call Center Operator SCOPE: Command Center Operators are an integral part of DK's team! They are ... management team as well as our supervisors and employees out in the field, and ultimately our ...

R & R Car Company Llc

Call Center Rep

Mount Clemens, MI · On-site

$14/hr

As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle ... results using CRM software - Stay up-to-date with industry trends, market conditions, and ...

R & R Car Company Llc

Call Center Rep

Mount Clemens, MI · On-site

$14/hr

As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle ... results using CRM software - Stay up-to-date with industry trends, market conditions, and ...

R & R Car Company Llc

Call Center Rep

Mount Clemens, MI · On-site

$14/hr

As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle ... results using CRM software - Stay up-to-date with industry trends, market conditions, and ...

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Showing results 1-20

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Michigan

Call Center Operations Manager information

See Michigan salary details

$27.5K

$64.2K

$118.1K

How much do call center operations manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for call center operations manager in Michigan is $64,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $79,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What are the most commonly searched types of Call Center Operations jobs in Michigan? The most popular types of Call Center Operations jobs in Michigan are:
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What job categories do people searching Call Center Operations Manager jobs in Michigan look for? The top searched job categories for Call Center Operations Manager jobs in Michigan are:
What cities in Michigan are hiring for Call Center Operations Manager jobs? Cities in Michigan with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in MI? For Call Center Operations Manager jobs in MI, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Michigan as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,225 per year, or $30.9 per hour.
Call Center Representative

Call Center Representative

Edward Rose & Sons

Portage, MI • On-site

$15.25 - $19/hr

Full-time

Retirement, PTO

Posted 21 days ago

Edward Rose & Sons rating

8.1

Company rating: 8.1 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

47th of 162 rated real estate companies

Job description

Start with a job, stay for a career.
For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.
The Call Center Representative is responsible for managing large amounts of inbound and outbound customer calls and emails regarding their broadband services in a timely manner. This correspondence will assist with identifying customer needs, providing information on repairs, researching issues, and providing solutions or alternatives as needed related to Dish Network and Internet services while interfacing with the Bloom Operating Software System (BOSS).
What are the responsibilities of a Call Center Representative?
  • Answer incoming calls and respond to customer inquiries in a timely and professional manner, providing product and service information as needed.
  • Identify customer needs, resolve issues, and escalate complex issues as needed.
  • Research issues and provide solutions or alternatives related to Dish Network, Internet services and the BOSS System.
  • Document customer interactions, update customer records in the system, and notate accounts on all resident calls.
  • Contribute to individual and team performance metrics, participate in training and development sessions, and continue to improve performance and knowledge of products and services.
  • Provide residents with information regarding Dish Network services, including installation, rates, programming, fees, and billing.
  • Monitor BOSS dashboard, following up on open work orders, and assisting the community with navigating BOSS.
  • Interface with Dish Network's sales force to activate and deactivate receivers, open and terminate or disconnect accounts.
  • Troubleshoot existing Dish and Internet customers, initiating work orders if unable to resolve.

What are the Role Requirements?
  • High School Diploma or equivalent required.
  • Previous experience in a Call Center environment is preferred.
  • Familiarity with Dish Network is preferred.
  • Basic home networking skills and experience with associated software and hardware is preferred.
  • Professionalism and a demonstrated commitment to providing excellent customer service.
  • Strong written and verbal communication skills.
  • Must be proficient with Microsoft Office programs.
  • Ability to be organized, detail-oriented, and to work effectively in a fast-paced environment.
  • Ability to work cooperatively and respectfully with others.
  • Must possess exceptional organizational and time-management skills, including the ability to balance and prioritize simultaneous projects and tasks.
  • Must present the ability to execute job duties under stressful circumstances such as last-minute deadlines or other difficult situations.
  • Must have a valid driver's license and reliable transportation.

What's in it for you?
  • Comprehensive benefits package, including 401(k) with company match
  • Generous paid time off programs
  • Competitive compensation plan
  • Employee referral program
  • Great work environment
  • Opportunities for advancement
  • Discounted apartment home

Grow a Career with Edward Rose & Sons!
Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.
Our Mission, Vision, and Values:
We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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