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Call Center Operations Manager Jobs in Michigan (NOW HIRING)

Alphabe Insight Inc

Call Center Agent

Detroit, MI · On-site

$14.75 - $19.50/hr

As a Call Center Agent, you will be the primary point of contact for our customers, handling ... Collaborate with team members and management to improve customer service processes. Qualifications ...

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15 - $16/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

CU*Answers

Call Center Representative

Grand Rapids, MI · On-site

$14.75 - $18.50/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

CU Asterisk

Call Center Representative

Grand Rapids, MI · On-site

$15.25 - $19.25/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15.25 - $19.25/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

Credit Union ONE

CALL CENTER AGENT

Ferndale, MI · On-site

$14 - $18.50/hr

... or wealth management/investment and insurance services • Document thoroughly all calls and ... One year call center experience preferred. • Ability to work effectively in a fast-paced call ...

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

Call Center Manager Department : Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support concerning the credit union and its products. Offer our members ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14/hr

Call Center Agent Join our dynamic team on-site at our Bay City, MI (48708) office as a Call Center ... Log all call data and update guest profiles accurately in our CRM. * Hit individual and team ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14/hr

Call Center Agent Join our dynamic team on-site at our Bay City, MI (48708) office as a Call Center ... Log all call data and update guest profiles accurately in our CRM. * Hit individual and team ...

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

Call Center Manager Department : Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support concerning the credit union and its products. Offer our members ...

Edward Rose & Sons

Call Center Representative

Portage, MI

$15.25 - $19/hr

The Call Center Representative is responsible for managing large amounts of inbound and outbound customer calls and emails regarding their broadband services in a timely manner. This correspondence ...

Edward Rose & Sons

Call Center Representative

Portage, MI · On-site

$15.25 - $19/hr

The Call Center Representative is responsible for managing large amounts of inbound and outbound customer calls and emails regarding their broadband services in a timely manner. This correspondence ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Michigan

Call Center Operations Manager information

See Michigan salary details

$27.5K

$64.2K

$118.1K

How much do call center operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center operations manager in Michigan is $64,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $79,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Michigan? The most popular types of Call Center Operations jobs in Michigan are:
What are popular job titles related to Call Center Operations Manager jobs in Michigan? For Call Center Operations Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Michigan look for? The top searched job categories for Call Center Operations Manager jobs in Michigan are:
What cities in Michigan are hiring for Call Center Operations Manager jobs? Cities in Michigan with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in MI? For Call Center Operations Manager jobs in MI, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $64,225 per year, or $30.9 per hour.

Call Center Agent

Alphabe Insight Inc

Detroit, MI • On-site

$14.75 - $19.50/hr

Full-time

Posted 9 days ago

Job description

Company Description
At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.
Job Description
Job Description:
We are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. As a Call Center Agent, you will be the primary point of contact for our customers, handling inquiries, resolving complaints, and providing exceptional support to ensure customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset to effectively manage incoming calls and deliver accurate information.
Responsibilities:
  • Handle incoming customer calls promptly and professionally.
  • Provide accurate information regarding products, services, and policies.
  • Resolve customer complaints and issues efficiently to ensure satisfaction.
  • Document all interactions and maintain detailed records in the customer database.
  • Collaborate with team members and management to improve customer service processes.

Qualifications
Requirements
  • Excellent verbal communication and active listening skills.
  • Ability to work in a fast-paced and high-volume call environment.
  • Strong problem-solving abilities and a customer-focused attitude.
  • Proficiency with computer systems and customer management software.

Additional Information
  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients

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