ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Michigan (NOW HIRING)

Air Conditioning Contractors of America

$17 - $21/hr

The incumbent also assists the Call Center Manager in achieving the applicable sections of the corporate strategic plan. Benefits * Paid Training * Careers Advancement Opportunities * Competitive ...

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15 - $16/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15 - $16/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

CU Asterisk

Call Center Representative

Grand Rapids, MI

$15.25 - $19.25/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15.25 - $19.25/hr

Previous call center or customer service experience is a plus * Strong communication skills and a ... We provide services like contact center support, bookkeeping, and back-office operations to help ...

Credit Union ONE

CALL CENTER AGENT

Ferndale, MI · On-site

$14 - $18.50/hr

... or wealth management/investment and insurance services • Document thoroughly all calls and ... One year call center experience preferred. • Ability to work effectively in a fast-paced call ...

ProCare Rx

Call Center Representative

Southfield, MI · On-site

$14.75 - $18.50/hr

Manage outbound outreach for enrollment and/or refills * Manage multiple client programs * Responsible for training call center new hires * Perform related duties as assigned, including but not ...

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

Call Center Manager Department : Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support concerning the credit union and its products. Offer our members ...

Outdoor Adventures, Inc.

Call Center Agent

Bay City, MI · On-site

$14/hr

Call Center Agent Join our dynamic team on-site at our Bay City, MI (48708) office as a Call Center ... Log all call data and update guest profiles accurately in our CRM. * Hit individual and team ...

next page

Showing results 1-20

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Michigan

Call Center Operations Manager information

See Michigan salary details

$27.5K

$64.2K

$118.1K

How much do call center operations manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for call center operations manager in Michigan is $64,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $79,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What are the most commonly searched types of Call Center Operations jobs in Michigan? The most popular types of Call Center Operations jobs in Michigan are:
What are popular job titles related to Call Center Operations Manager jobs in Michigan? For Call Center Operations Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Michigan look for? The top searched job categories for Call Center Operations Manager jobs in Michigan are:
What cities in Michigan are hiring for Call Center Operations Manager jobs? Cities in Michigan with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in MI? For Call Center Operations Manager jobs in MI, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Michigan as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,225 per year, or $30.9 per hour.
Call Center Agent

Call Center Agent

Air Conditioning Contractors of America

On-site

$17 - $21/hr

Full-time

Re-posted 23 days ago

Job description

The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call Center Manager in achieving the applicable sections of the corporate strategic plan.
Benefits
  • Paid Training
  • Careers Advancement Opportunities
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests

Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service customers. Representative duties include:
  • Assisting the Call Center Manager in the planning, organizing, and coordination of department resources and goals.
  • Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
  • Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
  • Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
  • Performing related staff-level duties as directed by the Call Center Manager.

Job Qualifications:
  • Proven experience in a customer service environment preferably in HVACR contracting or building services industry.
  • Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
  • Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
  • Current (state) driver's license.

Compensation: $17.00 - $21.00 per hour
There are many exciting options for a career in HVACR waiting to be explored
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

Apply