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Call Center Operations Manager Jobs in Dearborn, MI

YOUNGWILLIAMS INC

Call Center Supervisor

Livonia, MI · On-site

$23/hr

Assists the Sr. Operations Manager with daily operations. * Reviews daily reports to identify ... Proficient in Call Center Policy, state & Court computer systems * Provides accurate information to ...

M.I.N.D

Appointment Center Manager

Farmington, MI · On-site

$60K - $65K/yr

... call center operations. This role ensures timely and appropriate patient access, high-quality ... Provide direct management and leadership for appointment call center Team Leads and staff.

Alphabe Insight

Call Center Agent

Detroit, MI · On-site

$13.75 - $18/hr

Call Center Agent At Limitless East Marketing, we redefine possibilities through innovative, data ... Collaborate with team members and management to improve customer service processes. Qualifications ...

Limitless East Marketing

Call Center Agent

Detroit, MI

$14.75 - $19.50/hr

As a Call Center Agent, you will be the primary point of contact for our customers, handling ... Collaborate with team members and management to improve customer service processes. Qualifications ...

Alphabe Insight Inc

Call Center Agent

Detroit, MI · On-site

$14.75 - $19.50/hr

As a Call Center Agent, you will be the primary point of contact for our customers, handling ... Collaborate with team members and management to improve customer service processes. Qualifications ...

Limitless East Marketing

Call Center Agent

Detroit, MI

$14.75 - $19.50/hr

As a Call Center Agent, you will be the primary point of contact for our customers, handling ... Collaborate with team members and management to improve customer service processes. Qualifications ...

Pinnacle GI Partners

Call Center Agent

Rochester Hills, MI · On-site

$13.75 - $18.25/hr

Call Center Receptionist Pinnacle GI Partners values the satisfaction of our employees as the ... Keeps manager updated when unusual situations arise while scheduling patients * Make copies of all ...

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

Call Center Manager Department : Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support concerning the credit union and its products. Offer our members ...

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

Call Center Manager Department : Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support concerning the credit union and its products. Offer our members ...

Pinnacle GI Partners

Call Center Agent

Rochester, MI

$13.75 - $18.25/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call ... manager updated when unusual situations arise while scheduling patients • Make copies of all ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Dearborn, MI

Call Center Operations Manager information

See Dearborn, MI salary details

$28.9K

$67.7K

$124.5K

How much do call center operations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for call center operations manager in Dearborn, MI is $67,697.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,200.00 and $83,600.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Dearborn, MI look for?

The top searched job categories for Call Center Operations Manager jobs in Dearborn, MI are:

What cities near Dearborn, MI are hiring for Call Center Operations Manager jobs?

Cities near Dearborn, MI with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you

Call Center Supervisor

YOUNGWILLIAMS INC

Livonia, MI • On-site

$23/hr

Full-time

Posted 12 days ago

Job description

Summary of Position

The Supervisor directs the activities of the Customer Service Representatives (CSRs) and Leads providing supervision, training and work direction to staff.

Essential Job Requirements
  • Monitors and evaluates the performance of CSRs and Leads to ensure prompt, knowledgeable and courteous customer service.
  • Provides coaching, counseling and guidance to CSRs and Leads for ongoing improvement to customer service.
  • Makes recommendations to management concerning transfers, promotions, discipline, hiring and termination.
  • Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of performance goals.
  • Analyzes staffing levels and call center trends to ensure that staffing levels are efficient in order to maintain project goals and objectives and meet operational effectiveness.
  • Monitors CSRs and Leads time and attendance by maintaining attendance records, including excused and/or unexcused absences, late arrivals, and early departures with all related information entered on the attendance record.
  • Assists the Sr. Operations Manager with daily operations.
  • Reviews daily reports to identify training opportunities and successes for CSRs and Leads providing feedback in a timely manner.
  • Writes and administers performance reviews for skills improvements.
  • Communicates and follows up to ensure CSRs and Leads are fully informed of all new information related to procedures, customer needs and company related issues, changes or actions.
  • Attends management meetings to set performance goals, review call center progress. Develops and implements action plans to achieve daily and monthly goals.
  • Proficient in Call Center Policy, state & Court computer systems
  • Provides accurate information to inquiring parties and other agency staff.
  • Ensures the confidentiality of all information while performing work tasks.
  • Accepts escalation calls that cannot be resolved by CSRs or Leads to address and resolve caller issues.
  • Actively assists with taking calls.
  • Regular and timely attendance
  • Other duties as assigned
Required Education

Equivalent to an Associate’s degree from a college or vocational training institute in a relevant field.

Required Experience
  • 1 year of call center supervision is strongly preferred.
  • 1 year of work experience administering child support enforcement or related community service programs preferred.

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