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Call Center Operations Manager Jobs in Detroit, MI

M.I.N.D

Appointment Center Manager

Farmington, MI · On-site

$60K - $65K/yr

... call center operations. This role ensures timely and appropriate patient access, high-quality ... Provide direct management and leadership for appointment call center Team Leads and staff.

Global Channel Management

Call Center Rep

Melvindale, MI · On-site

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires: * Excel (Sheet or formula) * DVI(Software for job lookup/ordering) * Incoming/outgoing calls * High ...

Alphabe Insight

Call Center Agent

Detroit, MI · On-site

$13.75 - $18/hr

Call Center Agent At Limitless East Marketing, we redefine possibilities through innovative, data ... Collaborate with team members and management to improve customer service processes. Qualifications ...

Alphabe Insight Inc

Call Center Agent

Detroit, MI · On-site

$13.75 - $18/hr

As a Call Center Agent, you will be the primary point of contact for our customers, handling ... Collaborate with team members and management to improve customer service processes. Qualifications ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Detroit, MI

Call Center Operations Manager information

See Detroit, MI salary details

$28.8K

$67.4K

$124K

How much do call center operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center operations manager in Detroit, MI is $67,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $83,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Detroit, MI? The most popular types of Call Center Operations jobs in Detroit, MI are:
What are popular job titles related to Call Center Operations Manager jobs in Detroit, MI? For Call Center Operations Manager jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Detroit, MI look for? The top searched job categories for Call Center Operations Manager jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Call Center Operations Manager jobs? Cities near Detroit, MI with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Detroit, MI as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $67,423 per year, or $32.4 per hour.

Center Operations Manager I

Octapharma Plasma

Redford, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Octapharma Plasma rating

6.4

Company rating: 6.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

639th of 887 rated healthcare providers

Job description

How to Maximize
your opportunity to do rewarding work,
your future leadership potential,
and your career growth?
Join an industry leader.
[Become one, too!]
Want to be a part of something exciting? At Octapharma Plasma you can channel your passion for helping others into a medical career that is fast-paced and personally and professionally rewarding.
We own and operate plasma collection centers throughout the United States. Our services are critical to the development of life-saving patient therapies utilized by thousands of patients all over the world. Octapharma Plasma is a subsidiary of one of the world's largest plasma products manufacturers, Octapharma AG, a Switzerland-based company that has been committed to patient care and medical innovation for over 30 years. Octapharma employs over 5,000 people and has biopharmaceutical experience in 70 countries worldwide.
Final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus and in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and paid time off benefits, including parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Center Operations Manager I
This Is What You'll Do:
  • Responsible for providing feedback for comprehensive employee performance evaluations, performance improvement plans, individual development plans and corrective actions as applicable.
  • Collaborates on employment decisions to include hiring, promotions, demotions, and terminations that strategically align with both employee and business needs.
  • Nurtures robust and positive culture within the donor center, exemplifying core values.
  • Assists in employee relations investigations.
  • Exercises the role of a Designated Trainer with a focus on conducting thorough on-the-job and certification training for both new and existing employees, diligently ensuring alignment with regulatory requirements and standards. Required to assess learners' progress, and to adapt your teaching methods to meet their learning needs.
  • Oversees the performance of preventive maintenance of donor center equipment to ensure that the equipment is well-maintained and in good working order.
  • Identify opportunities for process optimization and contribute to the development of best practices.
  • Regularly conducts thorough area walkthroughs, demonstrating a consistent and visible presence in production zones.
  • Facilitates optimal productivity in production areas by providing necessary assistance as required.
  • Collaborates and supports marketing and advertising initiatives, collaborating with relevant corporate departments to pinpoint and implement essential enhancements.
  • Assists with schedule and payroll records to optimize the efficient allocation of employee hours.
  • Performs other related duties as assigned.

This Is Who You Are:
  • A natural leader who displays strong character and integrity
  • People person extending to a diverse group of individuals and demographics
  • Outgoing, personable, energetic, and enthusiastic
  • Excited to teach, learn, and advance with a growing organization
  • Self-motivated and willing to assume the initiative
  • Attentive, Organized, Multi-tasking, Problem solver
  • Profession appearance and demeanor
  • Strong communication, organizational, planning skills.
  • Excellent written, verbal, and interpersonal communication skills.
  • Demonstrated proficiency with Microsoft Office.

This Is What It Takes:
  • Trained in all production areas.
  • High School Diploma, or equivalent (GED) with 12 months applicable experience
  • Up to 1 year of operations and/or process management/supervisory experience preferred.
  • Up to 1 year of people management preferred including recruiting, training, etc.
  • Ability to function effectively in a fast-paced environment with frequent interruptions required.
  • Experience working in a highly regulated industry preferred.
  • Effective communication and organizational skills required.
  • Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.

Do Satisfying Work. Earn Real Rewards and Benefits.
We're widely known and respected for our benefits and for leadership that is supportive and hands-on.
  • Formal training
  • Outstanding plans for medical, dental, and vision insurance
  • Health savings account (HSA)
  • Tuition Reimbursement
  • Employee assistance program (EAP)
  • Wellness program
  • 401 (k) retirement plan
  • Paid time off
  • Company-paid holidays
  • Personal time

More About Octapharma Plasma, Inc.
With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.
Interested? Learn more online and apply now at:
octapharmaplasma.com
INNER SATISFACTION.
OUTSTANDING IMPACT.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Octapharma Plasma employees say

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Benefits

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About Octapharma Plasma

Sourced by ZipRecruiter

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Charlotte, NC, US

Year founded

2008

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