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Full Time Inmate Call Monitoring Jobs in Detroit, MI

Wayne County

Police Officer

Detroit, MI · On-site

Monitor, supervise and control inmate prisoners. * Ensure inmate adherence to laws, rules and ... Full-time positions are subject to mandatory and voluntary overtime assignments. Medical ...

Wayne County Government

POLICE OFFICER

Detroit, MI · On-site

$52K/yr

Monitor, supervise and control inmate prisoners. * Ensure inmate adherence to laws, rules and ... Full-time positions are subject to mandatory and voluntary overtime assignments. Medical ...

M.I.N.D

Appointment Center Manager

Farmington, MI · On-site

$60K - $65K/yr

Monitor calls in the Call Center to observe employee demeanor, technical accuracy and conformity to ... Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are ...

Wayne State University

Building Monitor

Detroit, MI · On-site

$15/hr

Monitors are equipped with a police radio to call police personnel to assist with escorting ... Temporary Employee * Job type: Full Time * Job category: Staff/Administrative Funding/salary ...

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Full Time Inmate Call Monitoring information

What is a full time inmate call monitoring?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are some common challenges faced by professionals in a full time inmate call monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What are the key skills and qualifications needed to thrive as a full time inmate call monitoring specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What are the most commonly searched types of Inmate Call Monitoring jobs in Detroit, MI?

The most popular types of Inmate Call Monitoring jobs in Detroit, MI are:

What are popular job titles related to Full Time Inmate Call Monitoring jobs in Detroit, MI?

For Full Time Inmate Call Monitoring jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Full Time Inmate Call Monitoring jobs in Detroit, MI look for?

The top searched job categories for Full Time Inmate Call Monitoring jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Full Time Inmate Call Monitoring jobs?

Cities near Detroit, MI with the most Full Time Inmate Call Monitoring job openings:

Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in Detroit, MI as of June 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution.

Call Center Representative - Full Time

Genisys Credit Union

Auburn Hills, MI • On-site

$15.25 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Genisys Credit Union rating

6.9

Company rating: 6.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay. This position is also eligible for a hybrid schedule after training is complete.


Position Purpose:

Interact with members and process member requests and transactions. Offer Credit Union products and services whenever appropriate. Research and resolve member problems. Proactively seek out new process improvements for the department. Maintain/monitor phones, chat, email and social media.

Job Duties (include but not limited to):

  • Interact with members via phone, e-mail, chat and other media as appropriate.
  • Answer member questions concerning their accounts and Credit Union services.
  • Promote the sale of Credit Union products and services.
  • Provide members with information necessary to make informed decisions regarding their financial transactions.
  • Process a variety of member transactions such as check orders, balance information, fee disputes, etc.

Qualifications

  • High school graduate or equivalent
  • Up to two years of customer service experience; sales/retail sales experience preferred

Skills/Abilities:

  • Strong typing abilities.
  • Good verbal public relations skills.
  • Communicate verbally and in writing.
  • Able to operate calculator, word processor, and related computer applications.
  • Well organized.
  • Strong commitment to cross selling and over coming objections when cross selling applicable products and services.
  • Maintain confidentiality of member data.

Benefits

  • Paid Time Off
  • Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
  • Tuition Reimbursement Program
  • Holiday pay at 8 hours per observed holiday
  • Free Financial Planning Assistance
  • 401k up to 3% match and 5% Profit Share

Don’t meet every single requirement listed here? That’s okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this position but your qualifications or past experiences don’t align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have!

EOE M/F/Disability/Veteran

What Genisys Credit Union employees say

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