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Call Center Manager Jobs in Colorado (NOW HIRING)

First Southwest Bank

Call Center Agent

Alamosa, CO · On-site

$13.50 - $17.75/hr

Manage large amounts of inbound and outbound calls in a timely manner Identify customers' needs, clarify information, and route calls accordingly Assist customers with account related questions and ...

First Southwest Bank

Call Center Agent

Alamosa, CO · On-site

$18.45 - $20/hr

Manage large amounts of inbound and outbound calls in a timely manner Identify customers' needs, clarify information, and route calls accordingly Assist customers with account related questions and ...

Antech Diagnostics

Call Quality Analyst

Loveland, CO · On-site

$60K - $75K/yr

The focus of this role is providing support to the Call Center Managers and Supervisors in the evaluation of calls and call scoring of agents, providing a clear pathway for agents to grow in their ...

Antech Diagnostics

Call Quality Analyst

Loveland, CO · On-site

$60K - $75K/yr

The focus of this role is providing support to the Call Center Managers and Supervisors in the evaluation of calls and call scoring of agents, providing a clear pathway for agents to grow in their ...

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Call Center Manager information

See Colorado salary details

$31K

$67.1K

$115.1K

How much do call center manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for call center manager in Colorado is $67,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Colorado?

The most popular types of Call Center jobs in Colorado are:

What are popular job titles related to Call Center Manager jobs in Colorado?

For Call Center Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Colorado look for?

The top searched job categories for Call Center Manager jobs in Colorado are:

What cities in Colorado are hiring for Call Center Manager jobs?

Cities in Colorado with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Colorado as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $67,122 per year, or $32.3 per hour.

Call Center Agent

First Southwest Bank

Alamosa, CO • On-site

$13.50 - $17.75/hr

Other

Re-posted yesterday

Job description

Position Summary: Provides and promotes a professional, high quality, front line customer focused telephone service to all callers.
Provides products and services information to customers and will accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.
Essential Functions: Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, and route calls accordingly Assist customers with account related questions and issues Provides professional internal and external customer service Provides first-line support for Deposit Operations systems and functions Monitors support emails from website and distributes to appropriate individual Consistently process customer transactions and file maintenance accurately and timely Thorough understanding of all products and services offered and accurately articulate features and benefits to customers Assist customers with online/mobile banking needs Know where to locate and how to utilize all applicable resources Secondary Duties:
Provides backup for Deposit Services staff when necessary
Performs level I clerical tasks as outlined Keep current on all required training Effectively open new sub accounts for members Minimum Qualifications: MINIMUM QUALIFICATIONS: - • High School Diploma or Equivalent; College degree preferred
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• 1 year of similar or related customer service experience
• Possess strong organizational skills and ability to handle multiple tasks
• Strong attention to detail in order to maintain high level of data integrity
• Proficient computer skills required
• Pleasant disposition which gives a positive image of the bank to customers and prospects
Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Regularly required to talk or hear; frequently required to use hands or fingers, handle or feel objects tools or controls. Occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Depending on location and time of year, extreme high and low temperatures within the building will be experienced.

Additional Information: BSA REQUIREMENTS:
It is the responsibility of all employees to make all reasonable efforts to identify suspicious cash activity which may be associated with customer attempts to avoid the reporting requirements of the BSA or government or federal tax reporting, as well as potential money laundering resulting from criminal / illegal activities. All suspicious activity, regardless of the amount involved in the transaction, must be reported to a supervisor or Branch Manager for further investigation and possible reporting by the Bank Secrecy Officer to the Financial Crimes Enforcement Network (FinCEN).
No director, officer, employee, or agent who reports a suspicious transaction under the requirements of the BSA may notify any person involved in the transaction that the transaction has been reported.
Each employee of the bank shall be required to complete Bank Secrecy Act / Suspicious Activity training periodically which is commensurate with the duties of their position.

$30,200.00 - $35,530

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