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Call Center Manager Jobs in Highlands Ranch, CO (NOW HIRING)

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Oversee and manage all aspects of employee conduct within the Call Center operations to include: * Performance Reviews. * Position Changes - (transfers, demotions, promotions). * Disciplinary and ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Requesting and managing office and warehouse supplies * Filing, documentation, and record retention ... Operate standard office and call center equipment, including computers, phone systems, printers ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Requesting and managing office and warehouse supplies * Filing, documentation, and record retention ... Operate standard office and call center equipment, including computers, phone systems, printers ...

BeloForm Craft

Call Center Agent

Denver, CO

Call Center Agent Location: Denver, CO Job Type: Full-time We are seeking a motivated and customer ... Collaborate with team members and management to resolve complex issues and improve service quality.

THE ONE GROUP Denver

Call Center Supervisor

Denver, CO

$23 - $24/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged ... time management skill, an admirable work ethic, upbeat attitude and the ability to use positive ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO

$20 - $21/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged ... Good writing, time management, interpersonal, organizational, and communication skills * The ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO

$15.50 - $20.25/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged ... Good writing, time management, interpersonal, organizational, and communication skills * The ...

360 IT Professionals

Call Center Representative

Denver, CO

$16.50 - $20.50/hr

Qualifications * Minimum of 1 year of experience in a call center * Strong phone and verbal ... Familiarity with CRM Systems * Experience using IVR/ACD (Five9, Cisco, etc) Additional Information ...

BDR Solutions LLC

Call Center Onsite Lead

Golden, CO · On-site

$17 - $21/hr

BDR is seeking a Call Center On-Site Lead to join our growing team! This position will be performed ... Work with the Supervisor and management to accommodate daily workload fluctuations. * Provide ...

BDR Solutions LLC

Call Center Onsite Lead

Golden, CO · On-site

$17 - $21/hr

BDR is seeking a Call Center On-Site Lead to join our growing team! This position will be performed ... Work with the Supervisor and management to accommodate daily workload fluctuations. * Provide ...

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Call Center Manager information

See Highlands Ranch, CO salary details

$31K

$67K

$114.9K

How much do call center manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for call center manager in Highlands Ranch, CO is $67,001.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $78,700.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Highlands Ranch, CO? The most popular types of Call Center jobs in Highlands Ranch, CO are:
What job categories do people searching Call Center Manager jobs in Highlands Ranch, CO look for? The top searched job categories for Call Center Manager jobs in Highlands Ranch, CO are:
What cities near Highlands Ranch, CO are hiring for Call Center Manager jobs? Cities near Highlands Ranch, CO with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Highlands Ranch, CO as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $67,001 per year, or $32.2 per hour.
Call Center Manager (3684)

Call Center Manager (3684)

Three Saints Bay

Denver, CO • On-site

Other

Posted 7 days ago

Job description

Call Center Manager (3684)
Location Denver, CO
Job Code 3684
# of Openings 1

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