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Call Center Manager Jobs in Highlands Ranch, CO (NOW HIRING)

Infojini Inc

Helpdesk Support/ Call Center

Denver, CO

$18 - $23.25/hr

... management tool o Utilize the IVR/ACD for incoming and outgoing calls o Follow communication ... call center o Strong phone and verbal communication skills along with active listening skills o ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Highlands Ranch, CO

Call Center Manager information

See Highlands Ranch, CO salary details

$31K

$67K

$114.9K

How much do call center manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for call center manager in Highlands Ranch, CO is $67,001.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $78,700.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Highlands Ranch, CO?

The most popular types of Call Center jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for Call Center Manager jobs?

Cities near Highlands Ranch, CO with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Highlands Ranch, CO as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $67,001 per year, or $32.2 per hour.

Call Center Representative

The US Oncology Network

Greenwood Village, CO • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

US Oncology rating

7.1

Company rating: 7.1 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

381st of 889 rated healthcare providers

Job description

Overview
Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for a Telephone Operator in Greenwood Village.
Ideal for candidates looking to build clinical experience; this entry-level operator position provides training and exposure to clinical processes, documentation, and patient flow
We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It's much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment.
No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient's hand, or a scheduler on the phone finding an appointment that fits into a patient's schedule, we are deeply connected to our patients and do what we can to help.
Salary range: $18.00-$20.00
Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistant Program, PTO, holiday pay, and tuition reimbursement.
Responsibilities
-Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
-Takes and relays messages in an accurate and timely manner.
-Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
-Performs operator functions including triaging calls.
-Provides a pleasant and helpful phone contact for callers.
-Responsible for opening and closing the switchboard.
-Enter navigating care tickets
Qualifications
High school diploma or equivalent required. Minimum two years office experience, preferably in a medical setting.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.
All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.
We will be accepting applications on an ongoing basis for this position. To apply for this position, start the process by clicking the blue "apply"

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