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Call Center Manager Jobs in Highlands Ranch, CO (NOW HIRING)

Living Spaces

Sleep Center Manager

Thornton, CO · On-site

$62K - $83K/yr

Position Summary The Sleep Center Manager is responsible for driving the success of the mattress category by surpassing set targets. This role involves ensuring the effective implementation of our ...

IQVIA

Work from Home

Denver, CO · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

IQVIA

Work from Home

Littleton, CO · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

IQVIA

Work from Home

Denver, CO · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Recognize operational challenges and suggest recommendations to management, as necessary * Ability ...

Medical City Plano

Transfer Center RN

Denver, CO · On-site

$34.59 - $51.89/hr

... call center; respond to all callers with the aid of an electronic database of service profiles, approved clinical protocols and healthcare information. * You will efficiently and effectively, manage ...

Mission Hospital McDowell

Transfer Center RN

Denver, CO · On-site

$34.59 - $51.89/hr

... call center; respond to all callers with the aid of an electronic database of service profiles, approved clinical protocols and healthcare information. * You will efficiently and effectively, manage ...

Highlands-Cashiers

Transfer Center RN

Denver, CO · On-site

$34.59 - $51.89/hr

... call center; respond to all callers with the aid of an electronic database of service profiles, approved clinical protocols and healthcare information. * You will efficiently and effectively, manage ...

TEKsystems

Non-Licensed Agent

Denver, CO

$21/hr

... Call Center,Server,Bartender,Waiter,Waitress,Customer service call center,Customer support ... self-manage at times -Strong problem solving skills - comfortable not knowing the answer, but ...

New

TEKsystems

Non-Licensed Agent

Denver, CO

$21/hr

... Call Center,Server,Bartender,Waiter,Waitress,Customer service call center,Customer support ... self-manage at times -Strong problem solving skills - comfortable not knowing the answer, but ...

New

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Highlands Ranch, CO

Call Center Manager information

See Highlands Ranch, CO salary details

$31K

$67K

$114.9K

How much do call center manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for call center manager in Highlands Ranch, CO is $67,001.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $78,700.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Highlands Ranch, CO?

The most popular types of Call Center jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for Call Center Manager jobs?

Cities near Highlands Ranch, CO with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Highlands Ranch, CO as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $67,001 per year, or $32.2 per hour.

Sleep Center Manager

Living Spaces

Thornton, CO • On-site

$62K - $83K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 hours ago

Living Spaces rating

7.2

Company rating: 7.2 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

19th of 63 rated furniture retailers

Job description

Position Summary
The Sleep Center Manager is responsible for driving the success of the mattress category by surpassing set targets. This role involves ensuring the effective implementation of our guest engagement model, conducting regular one-on-one meetings, and managing performance. The manager is also tasked with maintaining exceptional guest satisfaction levels, as measured in guest surveys.
Position Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Staffing and Scheduling: Ensure the mattress sales team is fully staffed with the right talent to meet standard work expectations. Schedule coverage to optimize productivity and efficiency.
  • Training and Development: Ensure all team members complete training and demonstrate the ability to effectively execute company expectations and ongoing training modules. Support and mentor the training and onboarding coordinator to improve team member engagement and retention. Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience.
  • Leadership and Team Building: Recruit, lead, and develop all team members, fostering a culture of passionate, high-performance teams. Host ongoing talent conversations to develop leadership skills and build the store "bench." Set clear expectations and hold teams accountable for performance results. Inspire team members through coaching, mentoring, and leading by example.
  • Sales and Guest Engagement: Attain monthly Sales Per Hour and Revenue targets by actively selling on the retail floor and demonstrating the Guest Engagement Model. Actively engage team members and guests to assess execution of the Living Spaces Guest Engagement Model. Handle escalated guest situations and resolutions.
  • Operational Excellence: Take ownership of the Revive sales floor and financial outcomes through execution of Sales and Operations standard work. Drive results by focusing on SOPs, processes, and procedures. Identify gaps using scorecards and behavioral misses, creating business plans for people and processes.
  • Deliver on the Living Spaces Sleep Center promise of a "store within a store" concept, enhanced by the Living Spaces brand, by maintaining visual merchandise standards. Generate energy within the store through recognition and transparent, in-the-moment conversations.
  • Collaboration: Build productive working relationships with the Director of Revive, mattress sales team, department store leadership, other Sleep Center Managers within the market, operations, logistics, and visual supervisors.

LS1A
Qualifications
Other Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business, design, retail management, sales, merchandising, or related field preferred. 5 years' experience in direct customer interactive environment required; high volume. 3 years of management experience required. Equivalent combination of education and experience will be considered.
Computer Skills: To perform this job successfully, an individual must be proficient in Microsoft Office including Word, Excel, and PowerPoint.
Supervisory Responsibilities: This position will manage the sleep center supervisor team within the store. Develop and execute the company's business strategies in order to attain the goals of the board and shareholders. Provide strategic advice so direct reports will have accurate view of the market and the company's future. Prepare and implement comprehensive business plans to facilitate. Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times. Communicate and maintain trust relationships with shareholders, business partners, and authorities. Able to delegate responsibilities and supervise the work of direct reports providing guidance and motivation to drive maximum performance.
Position Hiring Range
The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.
Compensation: $62,200.00 - $83,050.00
Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.
Additional available benefits upon meeting eligibility requirements include:
  • Medical (full-time only)
  • Dental (full-time only)
  • Vision (full-time only)
  • 401(k) with Company match (full and part-time)
  • Vacation (full-time only or as otherwise required by applicable law)
  • Paid Sick Leave (full and part-time)
  • Flex or Health Spending Account (for eligible full-time only)
  • Employee Assistance Program (full and part-time)
  • Holiday pay (full-time only)
  • Life insurance (full-time only)

For more details, please visit our website at: Careers (livingspaces.com)
Equal Opportunity Employer
It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.
E-Verify
Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.
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