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Call Center Supervisor Jobs in Colorado (NOW HIRING)

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

This role operates within a structured, high-volume call center environment, following established procedures and service standards. The position supports operational workflows, assists with complex ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

This role operates within a structured, high‑volume call center environment, following established procedures and service standards. The position supports operational workflows, assists with ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

This role operates within a structured, high-volume call center environment, following established procedures and service standards. The position supports operational workflows, assists with complex ...

Entertainment Travel Associates

Call Center Agent

Aspen, CO · On-site

$18.25 - $23.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO

$20 - $21/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged in the dynamic world of hospitality. Pay incentive: We offer a pay incentive for evenings and ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO

$15.50 - $20.25/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged in the dynamic world of hospitality. Payincentive: Weoffer a pay incentive for evenings and weekends ...

Hotel Jerome

Call Center Agent

Aspen, CO · On-site

$23/hr

Call Center Agent Hotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town's silver boom, known as the place where all great stories were born and are told.

360 IT Professionals

Call Center Representative

Denver, CO

$16.50 - $20.50/hr

Minimum of 1 year of experience in a call center * Strong phone and verbal communication skills along with active listening skills * Familiarity with CRM Systems * Experience using IVR/ACD (Five9 ...

Auberge Resorts

Call Center Agent

Aspen, CO · On-site

$23/hr

Call Center Agent (PBX Operator) Hotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town's silver boom, known as the place where all great stories were born ...

Lincoln Recovery

Call Center Representative

Denver, CO · On-site

$20/hr

We're a national leader in addiction recovery and mental health treatment, and we're growing our high-performance Call Center team in Cherry Creek, Colorado. If you're competitive, persuasive ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Colorado

Call Center Supervisor information

See Colorado salary details

$31K

$67.1K

$115.1K

How much do call center supervisor jobs pay per year?

As of Aug 24, 2026, the average yearly pay for call center supervisor in Colorado is $67,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,900.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Colorado?

The most popular types of Call Center Supervisor jobs in Colorado are:

What are popular job titles related to Call Center Supervisor jobs in Colorado?

For Call Center Supervisor jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Colorado look for?

The top searched job categories for Call Center Supervisor jobs in Colorado are:

What cities in Colorado are hiring for Call Center Supervisor jobs?

Cities in Colorado with the most Call Center Supervisor job openings:

What are popular job titles related to Call Center Supervisor jobs in CO?

For Call Center Supervisor jobs in CO, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Colorado as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $67,122 per year, or $32.3 per hour.

Call Center Agent - Full Time

Glenwood Hot Springs Resort

Glenwood Springs, CO • On-site

$21.50 - $23.50/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 4 days ago

Job description

All employees receive a FREE POOL PASS and other on-property discounts.

Full Time employees are eligible for additional benefits including medical, dental, vision and life insurance. 

Starting at $21.50/hour

Primary Function:

Provide exceptional guest service and manage guest communication on behalf of all Resort departments. Support total operations of Glenwood Hot Springs Resort by providing Resort information to all guests and accurately recording all reservations and guest requests.

Reporting and Accountability:

Call Center Agents report directly to the Call Center Supervisor and in their absence to the Assistant Resort Hotel Manager or Resort Hotel Manager.

Authority:

The Call Center Agent has the support and authority necessary to carry out the responsibilities and tasks described in this job description and other responsibilities of the Lodging department, as delegated by the Resort Hotel Manager.

Physical Requirements:

  • Adequate physical agility to perform the physical tasks required to operate the Lodging department front desk including ability to operate a computer, type and stand for long periods of time up to several hours at a time.
  • Able to push, pull, carry and lift up to 30 pounds
  • Ability to communicate effectively verbally and in writing and follow verbal or written instructions in English.

Educational Requirements:

  • High school diploma or equivalent

Other Requirements:

  • Capability to learn and follow all Lodging department Front Desk policies and procedures accurately
  • Positive attitude with guest satisfaction as primary goal
  • Adequate computer skills to be able to learn and perform necessary department computer tasks (data entry and retrieval in hospitality system application.)

Work Hours:

Since the Lodging department is open twenty-four hours a day seven days a week, the Call Center Agent’s work hours and days must be flexible, including nights, holidays, and weekends, to meet the needs of the Lodging department.

Please note: This is not an exhaustive list of the job duties. The complete job description will be supplied upon request.

Glenwood Hot Springs Resort is a drug free workplace. 

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