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Call Center Supervisor Jobs in Colorado (NOW HIRING)

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

This role operates within a structured, high‑volume call center environment, following established procedures and service standards. The position supports operational workflows, assists with ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

This role operates within a structured, high-volume call center environment, following established procedures and service standards. The position supports operational workflows, assists with complex ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO · On-site

$20 - $21/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged in the dynamic world of hospitality. Pay incentive: We offer a pay incentive for evenings and ...

ASCENSUS

Call Center Representative

Denver, CO · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of training from 9:00 am to 5:30 ...

New

THE ONE GROUP Denver

Call Center Agent

Denver, CO · On-site

$20 - $21/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged in the dynamic world of hospitality. Payincentive: Weoffer a pay incentive for evenings and weekends ...

360 IT Professionals

Call Center Representative

Denver, CO

$16.50 - $20.50/hr

Minimum of 1 year of experience in a call center * Strong phone and verbal communication skills along with active listening skills * Familiarity with CRM Systems * Experience using IVR/ACD (Five9 ...

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Call Center Supervisor information

See Colorado salary details

$31K

$67.1K

$115.1K

How much do call center supervisor jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center supervisor in Colorado is $67,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,900.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Colorado?

The most popular types of Call Center Supervisor jobs in Colorado are:

What are popular job titles related to Call Center Supervisor jobs in Colorado?

For Call Center Supervisor jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Colorado look for?

The top searched job categories for Call Center Supervisor jobs in Colorado are:

What cities in Colorado are hiring for Call Center Supervisor jobs?

Cities in Colorado with the most Call Center Supervisor job openings:

What are popular job titles related to Call Center Supervisor jobs in CO?

For Call Center Supervisor jobs in CO, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Colorado as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $67,122 per year, or $32.3 per hour.

Resort Call Center Supervisor

Glenwood Hot Springs Resort

Glenwood Springs, CO

$23.50 - $25.50/hr

Full-time

Medical, Dental, Vision, Life

Posted 3 days ago

New

Job description

FULL TIME OPENING

All employees receive a FREE POOL PASS and other on-property discounts.                  

Full Time employees are eligible for additional benefits including medical, dental, vision and life insurance. 

Starting at $23.50/hour

Primary Function

Provide excellent customer service to both internal and external guests to achieve guest satisfaction goals while working as a willing team player.  Lead, manage, train, and support all call center and front desk functions and staff while working effectively with all Resort departments. Act as Hotel Manager on Duty (MOD), when requested.

Reporting and Accountability

The Call Center Supervisor reports directly, and is accountable to, the Resort Hotel Manager and Assistant Resort Hotel Manager.

Authority

The Call Center Supervisor has the support and authority necessary to carry out the responsibilities and tasks described in this job description and to act on behalf of the Resort Hotel Manager or Assistant Resort Hotel Manager to intervene if other Lodge department employees are not performing their tasks properly.

Physical Requirements

  • Adequate physical agility to perform the physical tasks required to operate the lodge front desk.
  • Ability to lift, push, pull and carry up to 30 pounds
  • Ability to communicate effectively verbally and in writing and read and follow instructions
  • Ability to stand for entire shifts outside of breaks. 

Educational Requirements

  • High School Diploma or equivalent required
  • Formal management, front desk or Call Center training or equivalent skill and experience

Other Requirements

  • Previous experience on multi-line phone systems
  • Previous experience with customer service or guest relations
  • Positive attitude with guest satisfaction as primary goal
  • Problem solving and decision-making skills
  • Computer skills (data entry and hospitality and Office applications)
  • Detail oriented with the ability to enforce and follow company policy

Work Hours and Days

The Call Center Supervisor’s hours and days are variable and must be adaptable to seasonal and other variations.  The Lodge is a 24 hour a day 7 day a week operation and Supervisor must be available to work any of those varying hours and shifts, including, but limited to Saturday and Sundays on a permanent basis. Evenings, overnight shifts and holidays and business need and staffing levels dictate.

Please note: This is not an exhaustive list of the job duties. The complete job description will be supplied upon request.

Glenwood Hot Springs Resort is a drug free workplace. 

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