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Crm Business Analyst Jobs (NOW HIRING)

PlayStation Global

CRM Business Analyst

San Mateo, CA · On-site

CRM Analyst (Global Partner Development & Relations) San Mateo, CA (Collab/Hybrid) The Global Business Strategy & Planning (GBSP) team plays a pivotal role within Sony Interactive Entertainment ...

Stem Xpert

Oracle CRM Business Analyst

Rochester, NY

$59.25 - $81.75/hr

... CRM Business Analyst Location: Rochester, NY Duration: 12 months Visa: GC/USC/H1 NO OPT EAD Qualifications May Be 70% Functional & 30% Technical - At least 7-8years. Good to have exposure on R12 - CR ...

Federal Signal

Sales/CRM Business Analyst

Streator, IL · On-site

$75K - $90K/yr

Analysis of sales data to identify sales/market trends, profitability, and cyclicality of business. * Administration of Microsoft Dynamics CRM to ensure data integrity, load product information ...

INTELLISWIFT INC

Senior Business Analyst (CRM)

San Ramon, CA

$103.40K - $133.50K/yr

Multi-channel Customer Relationship Management Life cycle Experience would be a plus. Experienced in driving requirements management life cycle including conducting business analysis, requirements ...

Starz

CRM Analyst

Santa Monica, CA · On-site

$80K - $90K/yr

Bachelor's degree in Marketing, Business, Analytics, or a related field. * 2-4 years of experience in CRM, marketing analytics, or customer insights-preferably in subscription, streaming, or media ...

AEG

CRM Analyst

Houston, TX · On-site

Bachelor's Degree in Business, Analytics, Information Systems, Marketing, or related field (or ... Interest in CRM systems, sales operations, and marketing analytics. * Strong communication and ...

Xavier University

Graduate CRM Analyst

Responsibilities : • Expand the systemic utilization of the Graduate Slate (CRM) instance for the purposes of improving enrollment intelligence and business analytics. Lead efforts to automate the ...

Creighton University

CRM Developer

Omaha, NE · On-site

The CRM Developer works closely with IT business analysts, project managers, technical team members and stakeholders to understand their requirements and translate them into technical solutions. This ...

Noblesoft Technologies

CRM Administrator

Atlanta, GA · On-site

Job Title: CRM Administrator Location: Atlanta, GA - Hybrid Duration: 8 months JOB RESPONSIBILITIES ... Collaborates with the Contact Center and Business Analysts team to proactively identify and ...

Analysis Group, Inc.

CRM Manager

Boston, MA · On-site

Overview Analysis Group is one of the largest international economics consulting firms, with more ... The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship ...

Shawmut

CRM Platform Manager

Boston, MA · On-site

$118K - $152K/yr

Mentor and guide junior team members, power users, and business analysts on D365 best practices. * Coordinate with cybersecurity and compliance teams to ensure CRM data handling meets industry and ...

NGA Group Inc

MS CRM

Washington, DC · On-site

Company Description Conduct User workshops to ascertain the business requirements • Map the ... and analysis • Prepare functional and technical design documentation • Document the ...

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How much do crm business analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for crm business analyst in the United States is $51.56, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $61.54 per hour, depending on experience, location, and employer.

What Is a CRM Business Analyst?

A CRM business analyst specializes in customer relationship management platforms, such as Salesforce. As a CRM business analyst, your job duties include organizing and analyzing marketing and customer data and helping sales and marketing teams deepen their market influence and build long-lasting customer relationships. You also help monitor the response to ad and marketing campaigns and provide ideas for future improvements. Qualifications for this career include a bachelor’s degree, familiarity with work management protocols, and experience working as part of a team. Strong technology skills are also essential.

What are the key skills and qualifications needed to thrive as a CRM Business Analyst, and why are they important?

To thrive as a CRM Business Analyst, you need strong analytical skills, a background in business processes, and experience with CRM platforms, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems like Salesforce or Microsoft Dynamics, data analysis tools, and certifications such as Salesforce Administrator or CBAP are typically required. Excellent communication, problem-solving abilities, and stakeholder management skills make someone stand out in this position. These competencies are crucial for effectively bridging business needs with technical solutions, ensuring CRM systems deliver maximum value.

What are some common challenges CRM Business Analysts face when implementing new CRM systems, and how can they overcome them?

CRM Business Analysts often encounter challenges such as resistance to change from end-users, data quality issues, and aligning the new system with existing business processes. To overcome these, analysts should prioritize clear communication with stakeholders, provide thorough training, and conduct detailed requirements gathering sessions. Collaborating closely with IT teams and end-users throughout the project helps ensure the system is tailored to real business needs and increases user adoption.
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CRM Business Analyst jobs near you
CRM Business Analyst

CRM Business Analyst

TruMark Financial Credit Union

Fort Washington, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

TRUMARK CREDIT UNION
Job Title: CRM Business Analyst
Department: Digital Solutions
Location: Fort Washington, PA
Employment Type: Full-Time - Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer visa sponsorship now or in the future.
Join Our Team and Make a Difference
Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we believe strong teams build strong organizations. Our Digital Solutions team plays an important role in supporting the systems, tools, and processes that help our teams work more efficiently and deliver a stronger member experience.
As Trumark continues to grow, the CRM Business Analyst will support the development, implementation, and ongoing enhancement of our CRM platform. This role will partner across the organization to understand business needs, improve processes, support system changes, and help ensure CRM solutions are aligned with the needs of our members, employees, and business teams.
When You Join Us, You Will Enjoy
  • Flexibility and Balance: Our schedules and time off support your life inside and outside of work.
  • Opportunities to Grow: We invest in your development with training and career advancement.
  • Benefits That Matter: Health, dental, vision, paid time off, and a 401(k) with matching.
  • Purpose Driven Work: Strengthen communities while helping Trumark grow.

What You Will Do
The CRM Business Analyst supports the development, implementation, and ongoing enhancement of Trumark's CRM platform. This role partners with stakeholders across the credit union to understand business objectives, processes, and system needs, then translates those needs into business requirements, functional specifications, user stories, and testing plans.
This position helps improve efficiency, system functionality, data quality, and the member experience by analyzing processes, identifying opportunities for improvement, and supporting CRM-related projects from requirements gathering through testing, implementation, and production support.
You will:
  • Partner with business units, IT, and vendors to understand business needs and translate them into functional requirements and system solutions.
  • Conduct process analysis and business research to support the development, implementation, and enhancement of the CRM platform.
  • Document business requirements, business rules, user stories, acceptance criteria, and process documentation.
  • Identify opportunities to improve workflows, data management, system functionality, and the overall member experience.
  • Analyze member and operational data to identify trends and provide recommendations that support sales, marketing, and service initiatives.
  • Develop testing scenarios, test plans, and test cases to confirm solutions meet defined business requirements.
  • Perform system testing and support user acceptance testing, including documenting and assisting with defect resolution.
  • Support CRM-related projects through requirements gathering, solution design, testing, implementation, and production support.
  • Maintain working relationships with vendors, monitor system roadmaps, and recommend enhancements to improve system functionality and performance.
  • Provide solution consultation and guidance to stakeholders to support continuous improvement of CRM functionality.

• What You Bring to the Table
Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer visa sponsorship now or in the future.
Education
  • Bachelor's degree in information technology, data analytics, business, or related field required.
    In lieu of a bachelor's degree, four additional years of relevant experience.

Experience
  • Five or more years of experience in CRM administration, CRM support, business analysis, or a related role.
  • Experience working with CRM platforms, preferably within a financial institution or similar regulated environment.
  • Experience gathering and documenting business requirements, business rules, user stories, and acceptance criteria.
  • Experience supporting system enhancements, implementations, testing, and production support.
  • Experience partnering with business units, IT teams, and vendors to translate business needs into system or process improvements.

Skills
  • Strong analytical and problem-solving skills with the ability to assess business needs, processes, systems, and data.
  • Ability to make recommendations and support implementation of sales, service, and marketing capabilities within a CRM environment.
  • Working knowledge of project methodologies such as Scrum and Waterfall.
  • Strong knowledge of banking principles, practices, products, services, and systems specific to CRM.
  • Strong knowledge of project management principles and practices.
  • Knowledge of strategic planning, workflow analysis and design, policy and procedure development, and risk management.
  • Ability to analyze member and operational data to identify trends, opportunities, and recommendations.
  • Ability to translate business needs into clear technical and functional requirements.
  • Strong oral and written communication skills with the ability to present information clearly to stakeholders, senior leaders, vendors, and business partners.
  • Ability to learn new information and apply it to current and future job functions, problem solving, and decision-making.
  • Ability to build effective working relationships, collaborate across teams, and use tact and diplomacy in a variety of situations.
  • Ability to set clear and actionable expectations, support learning and performance improvement, and provide candid and helpful feedback to team members.
  • Ability to apply critical thinking to identify the strengths and weaknesses of alternative solutions or approaches to problems.

What to Expect After You Apply
Application Review
We review each application to confirm alignment with the qualifications of the role.
Phone Screening
Selected candidates will participate in an initial conversation with Talent Acquisition.
In Person Interview
Qualified candidates will meet with the hiring manager for a deeper discussion of experience and strategy.
Final Interview ?
Finalists will participate in a 2nd interview with 2 partners of the team.
Final Decision
We will communicate next steps and hiring decisions following the final stage.
Ready to Apply
If you are interested in supporting CRM enhancements, improving business processes, and helping Trumark deliver a stronger member experience, apply now to start your journey with Trumark.

Apply