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Billing Operations Manager Jobs (NOW HIRING)

Cypress HCM

Billing Operations Specialist

San Francisco, CA · On-site

$22 - $29.29/hr

Collaborate with cross-functional teams, including Sales, Sales Operations, FP&A, Product Management, Engineering (Product, CRM, IT Corp, and FinTech), and Customer Support, to address billing needs ...

Packsize

Billing Operations Lead

Salt Lake City, UT · On-site

Reporting to the Manager, Billing Operations, this position combines hands-on billing execution, contract review, team leadership, and issue resolution. The Lead will oversee the day-to-day workflow ...

Advyzon

Billing Operations Analyst

Lisle, IL · On-site

$75K/yr

Position Overview The Billing Operations Analyst serves as the primary technical and data partner to the Billing Operations Specialist within Advyzon Investment Management. While the Specialist ...

Advyzon

Billing Operations Analyst

Lisle, IL · On-site

$75K/yr

Position Overview The Billing Operations Analyst serves as the primary technical and data partner to the Billing Operations Specialist within Advyzon Investment Management. While the Specialist ...

Advyzon

Billing Operations Analyst

Lisle, IL · On-site

Position Overview The Billing Operations Analyst serves as the primary technical and data partner to the Billing Operations Specialist within Advyzon Investment Management. While the Specialist ...

LHH US

Billing Operations Analyst

San Diego, CA · Hybrid

$28 - $29/hr

Hybrid after training Position Overview The Billing Operations Analyst plays a key role in ensuring ... Ability to effectively manage multiple priorities and deadlines. * Strong written and verbal ...

LHH US

Billing Operations Analyst

San Diego, CA · Hybrid

$28 - $29/hr

Hybrid after training Position Overview The Billing Operations Analyst plays a key role in ensuring ... Ability to effectively manage multiple priorities and deadlines. * Strong written and verbal ...

Xcel Energy

Director, Billing Operations

Saint Paul, MN · On-site

$129K - $160K/yr

Manage the headcount for the billing operations team, which includes workforce planning ... recruitment, and retention, ensuring the team has the necessary resources and skills to meet ...

Shield HealthCare

Director, Billing Operations

Valencia, CA · On-site

$130K - $160K/yr

The Director of Billing Operations provides strategic, operational, and leadership oversight for ... Manage departmental budget, staffing models, and resource allocation. * Monitor denial patterns and ...

Crain

Billing Operations Analyst

Detroit, MI

$55K - $65K/yr

Description The Billing Operations Analyst is responsible for managing the end-to-end billing process for advertising and related products. This position serves as a key point of coordination between ...

Procare Solutions

Billing Operations Specialist

Denver, CO · On-site

$24.50 - $26.75/hr

... care management solutions are designed to automate business processes, help ensure safety and ... Billing & Payment Operations * Process customer credit card and payment method updates accurately ...

New

Xcel Energy

Director, Billing Operations

Amarillo, TX · On-site

$129K - $160K/yr

Manage the headcount for the billing operations team, which includes workforce planning ... recruitment, and retention, ensuring the team has the necessary resources and skills to meet ...

Acrisure, LLC

Billing & Operations Specialist

Rochester, NY · On-site

$64K - $80K/yr

Sitting at the intersection of accounting, billing, and account management, this position will ... This role is critical in enhancing operational efficiency and ensuring the accuracy and timeliness ...

New

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How much do billing operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for billing operations manager in the United States is $75,505.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $85,000.00 per year, depending on experience, location, and employer.

What is a billing operations manager?

A Billing Operations Manager oversees and manages the billing processes within an organization, ensuring invoices are accurate, timely, and comply with company policies and regulations. They coordinate with various departments to resolve billing discrepancies, implement best practices, and optimize the billing workflow. Their responsibilities often include supervising billing staff, analyzing billing data, and improving systems to enhance efficiency and revenue collection.

What are the key skills and qualifications needed to thrive as a billing operations manager, and why are they important?

To thrive as a Billing Operations Manager, you need expertise in billing processes, financial reporting, and revenue cycle management, often backed by a degree in finance, accounting, or business administration. Familiarity with ERP systems, billing software (like SAP or Oracle), and relevant certifications such as Certified Billing & Coding Specialist (CBCS) are commonly required. Strong leadership, analytical thinking, and effective communication are critical soft skills for leading teams and resolving complex billing issues. These skills ensure accurate billing, compliance, and efficient operations that drive an organization's financial health.

What are some common challenges faced by billing operations managers, and how can they be addressed?

Billing Operations Managers often encounter challenges such as ensuring billing accuracy, managing complex invoicing cycles, and staying compliant with changing financial regulations. To address these, strong attention to detail, effective use of billing software, and continuous team training are essential. Regular communication with finance, sales, and customer service teams also helps identify and resolve issues quickly, ensuring a smooth billing process and high customer satisfaction.

What does a billing operations manager do?

A billing operations manager oversees the billing process within an organization, ensuring accurate and timely invoicing, payment collection, and account reconciliation. They often coordinate with finance, customer service, and IT teams, and may use billing software or ERP systems to streamline operations and maintain compliance with financial policies.
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Billing Operations Manager jobs near you
Infographic showing various Billing Operations Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $75,505 per year, or $36.3 per hour.

Billing Operations Lead

Salt Lake City, UT • On-site

Packsize International LLC
201 - 500 employees
Learn more about Packsize International LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Review customer contracts, amendments, renewals, and order documentation to ensure accurate billing setup and execution.

  • Serve as the day-to-day lead for the contract billing team, providing guidance, coaching, and support to billing associates.

  • Act as the primary escalation point for complex billing questions, contract interpretation matters, and customer billing issues.

Job description

Job Description:
Lead, Billing Operations
Hybrid - Salt Lake City, UT (4 days in office)
About Packsize
Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box-it's delivering what's right for our customers, their customers, our people, and the planet.
About the Role
Packsize is seeking a Lead, Billing Operations to serve as the operational lead for North America contract-based billing activities. This role acts as the bridge between the Manager, Billing Operations and the billing operations team responsible for machine leases (PaaS fees), software, services, and machine sales.
Reporting to the Manager, Billing Operations, this position combines hands-on billing execution, contract review, team leadership, and issue resolution. The Lead will oversee the day-to-day workflow for the contract billing team, ensuring customer contracts are accurately translated into billing setups and that invoices are issued timely and accurately.
This individual will serve as the primary escalation point for billing associates, providing technical guidance on contract interpretation, billing configuration, customer inquiries, and complex invoicing matters. The role will also manage recurring billing processes for fixed-fee arrangements and support continuous improvements across billing operations.
What You'll Do
Contract Review & Billing Execution
  • Review customer contracts, amendments, renewals, and order documentation to ensure accurate billing setup and execution.
  • Translate customer contractual terms into billing instructions, including pricing, billing frequencies, start dates, renewal terms, and contract modifications.
  • Ensure accurate billing for:
  • Machine leases (PaaS fees)
  • Software subscriptions
  • Service agreements
  • machine sales (direct-to-customer and partnerships)
  • Execute and oversee recurring billing processes for fixed-fee customer arrangements.
  • Review of small number of variable PaaS Fee customer invoices prior to issuance
  • Validate billing configurations and invoice calculations before customer invoicing.
  • Ensure invoices are issued accurately, timely, and in accordance with contractual terms.

Operational Team Leadership
  • Serve as the day-to-day lead for the contract billing team.
  • Provide guidance, coaching, and support to billing associates responsible for contract-based billing activities.
  • Review work performed by team members and ensure adherence to established billing standards and procedures.
  • Assist with workload prioritization and balancing of team responsibilities.
  • Support onboarding and training of new billing team members.
  • Elevate significant issues, risks, and process concerns to the Manager, Billing Operations.

Escalation Management & Customer Support
  • Act as the primary escalation point for complex billing questions and contract interpretation matters.
  • Provide additional review and oversight for larger enterprise customers and high-risk billing situations.
  • Partner with Sales, Customer Operations, Legal, Revenue Accounting, and Accounts Receivable to resolve customer billing issues.
  • Support customer-facing discussions involving billing disputes, contract clarification, and invoicing concerns.

Process Excellence & Controls
  • Ensure billing activities comply with established policies, procedures, and internal controls.
  • Identify billing process inefficiencies and recommend operational improvements.
  • Assist in maintaining standard operating procedures (SOPs), training documentation, and billing process guides.
  • Support audit requests, control testing, and other compliance-related activities as needed.
  • Promote consistency and accuracy across the contract billing function.

Systems & Data Management
  • Maintain billing-related customer and contract data within SAP and related systems.
  • Review contract setup requests for completeness and accuracy before billing activation.
  • Support billing ticket management and timely resolution of internal and external inquiries.
  • Assist with system enhancements, testing, and process improvement initiatives involving billing applications and workflows.

Systems & Tools
  • SAP (ERP)
  • Salesforce
  • FloQast
  • FreshDesk (ticketing)
  • DocuSign
  • SharePoint
  • Microsoft Excel
  • Microsoft Access

What You'll Bring
Required
  • Bachelor's degree in Accounting, Finance, Business, Information Systems, or related field.
  • 3+ years of experience in billing operations, revenue operations, accounting operations, or Order-to-Cash processes.
  • Experience reviewing customer contracts and translating contract terms into billing execution.
  • Experience working with ERP and CRM systems, including SAP and Salesforce.
  • Strong understanding of billing processes, invoicing controls, and customer account management.
  • Working knowledge of ASC 606 revenue recognition concepts.
  • Strong analytical and problem-solving skills.
  • Ability to independently manage complex billing situations and customer escalations.
  • Excellent communication and collaboration skills.

Preferred
  • Experience in manufacturing, industrial, subscription-based, or equipment-leasing environments.
  • Prior experience serving as a team lead, senior billing analyst, or subject matter expert.
  • Exposure to SOX compliance or public-company readiness initiatives.
  • Advanced Excel and data analysis skills.
  • Experience supporting recurring billing and contract-based revenue models.

What We Offer
The salary range for this role is $66,595-$79,900 however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience education / training, and any special skills. At Packsize, we're committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.
If this role excites you but you don't meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places
Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, we're committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

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