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Bank Call Center Jobs (NOW HIRING)

Starion Bank

Virtual Banking Call Center Representative

$15.75 - $20.50/hr

At Starion Bank, we're looking for talented people who will put our customers at the center of ... Provide first call resolution while following procedures that meet compliance guidelines * Identify ...

unibank

Call Center Representative Trainee

Whitinsville, MA · On-site

$18 - $21/hr

We have a Unique opportunity to join our Call Center team as our newest Trainee in a full-time role ... We're looking for someone who believes in the mission of a community bank, who gets excited about ...

Unibank

Call Center Representative Trainee

Whitinsville, MA · On-site

$18 - $21/hr

Join Our Call Center Team as a Trainee We have a unique opportunity to join our Call Center team as ... We're looking for someone who believes in the mission of a community bank, who gets excited about ...

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$15.50 - $20.25/hr

Call Center Agent Status: Full Time Location: Taunton, MA Summary: The Call Center Agent is a key ... Thorough knowledge of the Bank's core system. * Proper phone skills and etiquette. * Strong ...

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$19.23 - $27.88/hr

Call Center Agent Status: Full Time Location: Taunton, MA Summary: The Call Center Agent is a key ... Thorough knowledge of the Bank's core system. * Proper phone skills and etiquette. * Strong ...

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$19.23 - $27.88/hr

Call Center Agent Status: Full Time Location: Taunton, MA Summary: The Call Center Agent is a key ... Thorough knowledge of the Bank's core system. * Proper phone skills and etiquette. * Strong ...

Whitaker Bank

CALL CENTER REPRESENTATIVE

Lexington, KY · On-site

$14 - $17.50/hr

Call Center Representative The position of a Call Center Representative is responsible for ... Assures compliance with all Bank policies and procedures, as well as, all applicable state and ...

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Bank Call Center information

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How much do bank call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for bank call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.
More about Bank Call Center jobs

What cities are hiring for Bank Call Center jobs?

Cities with the most Bank Call Center job openings:

What are the most commonly searched types of Bank Call Center jobs?

The most popular types of Bank Call Center jobs are:

What states have the most Bank Call Center jobs?

States with the most job openings for Bank Call Center jobs include:

What job categories do people searching Bank Call Center jobs look for?

The top searched job categories for Bank Call Center jobs are:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Virtual Banking Call Center Representative

SustainableHR

Remote

$38K - $65K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Virtual Banking Call Center Representative
Join Our Team as a Virtual Banking Call Center Representative in Mandan, North Dakota!
Are you passionate about delivering exceptional customer service and helping people find solutions? Do you thrive in a fast-paced, technology-driven environment where every interaction makes a difference?
We are seeking a Virtual Banking Call Center Representative to join our team in Mandan, North Dakota. This is an exciting opportunity for someone who enjoys problem-solving, communicating with customers, and using digital technology to create a seamless banking experience.
If you're looking for a career with opportunities for growth, excellent benefits, and a supportive team environment, we'd love to hear from you.
What You'll Do
As a Virtual Banking Call Center Representative, you'll serve as a primary point of contact for customers, providing exceptional service while helping them confidently navigate a variety of banking products and digital services.
Responsibilities include:
  • Provide exceptional customer service through phone, email, chat, and other digital communication channels.
  • Respond to routine and complex customer inquiries regarding consumer accounts, products, and services.
  • Process online account requests and assist with consumer loan-related activities.
  • Help customers navigate online banking, mobile banking, and other digital banking platforms.
  • Troubleshoot online banking and technology-related issues while providing timely solutions.
  • Identify customer needs and recommend products and services that align with their financial goals.
  • Deliver first-call resolution whenever possible while ensuring compliance with established policies and procedures.
  • Process account maintenance requests accurately and efficiently.
  • Complete assigned operational tasks and maintain accurate documentation.
  • Support customers across multiple branch locations while providing a consistent, high-quality service experience.
What We're Looking For
We're seeking an energetic, customer-focused professional who enjoys helping others and thrives in a collaborative environment.
Qualifications:
  • One or more years of customer service experience preferred.
  • Previous call center, financial services, or customer support experience is a plus.
  • General understanding of banking products, services, and common financial transactions preferred.
  • Strong communication, active listening, and problem-solving skills.
  • Comfortable learning and navigating multiple technology platforms.
  • Excellent organizational skills with strong attention to detail.
  • Ability to multitask and remain composed in a fast-paced environment.
  • Bilingual in English and Spanish is a plus, but not required.
Schedule
This position is based on-site in Mandan, North Dakota.
  • Hours may vary between 7:00 a.m. and 6:00 p.m., Monday through Friday.
  • Participation in a rotating Saturday schedule is required.
Why You'll Love This Opportunity
Join a collaborative organization that values exceptional customer service, innovation, and professional growth. You'll have the opportunity to develop valuable banking and customer service skills while working alongside a supportive team dedicated to helping customers succeed.
Compensation & Benefits
  • Competitive salary: $38,000-$65,000 annually, based on experience and qualifications.
  • Comprehensive medical, dental, and vision insurance.
  • Life insurance and Health Savings Account (HSA) options.
  • 401(k) with employer contributions and profit-sharing opportunities.
  • Annual incentive compensation program for eligible employees.
  • Generous paid vacation and paid holidays.
  • Ongoing training and career development opportunities.
  • Supportive, team-oriented culture focused on collaboration, integrity, and exceptional customer service.

Take the Next Step
If you're ready to build a rewarding career where you can make a positive impact on customers every day, we'd love to hear from you.
Apply today to learn more about this exciting Virtual Banking Call Center Representative opportunity in Mandan, North Dakota!
We are an Equal Opportunity Employer and welcome applicants of all backgrounds and experiences.

Apply