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Bank Call Center Jobs (NOW HIRING)

RemX

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Bank Call Center Support

Alpharetta, GA · On-site

$20/hr

Minimum of 1 year of experience in a high-volume call center or customer service role * (Exposure to 50-100+ calls per day preferred) Banking or financial services experience is a plus , but not ...

Hiregy

Call Center Specialist

Alpharetta, GA · On-site

$19 - $22/hr

Call Center Specialist (Banking) Location: Alpharetta, GA 30022 - This position is onsite Pay: $19.00 per hour $22.00 per hour with (2)+ years of banking call center/compliance Type: Direct hire ...

MCI

Bank Call Center Representative - Evening

Savannah, GA · On-site

$14.50 - $18.75/hr

In this remote call center role, you'll handle a variety of banking inquiries and transactions with professionalism and care, ensuring secure, accurate service while helping clients feel confident ...

RemX

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Banking Call Center Agent

Norcross, GA · On-site

$20/hr

Banking Call Center Agent Job Duties: * Manage high-volume inbound and outbound calls with professionalism and efficiency * Assist customers with account inquiries, transactions, and service requests

Insight Global

Call Center Representative

Columbus, GA · On-site

$18 - $19/hr

These individuals will be responsible for handling inbound customer calls in a banking environment ... call center / customer service experience • Some exposure to banking, financial services, or ...

Unibank

Call Center Representative Trainee

Whitinsville, MA · On-site

$18 - $21/hr

Join Our Call Center Team as a Trainee We have a unique opportunity to join our Call Center team as ... We're looking for someone who believes in the mission of a community bank, who gets excited about ...

unibank

Call Center Representative Trainee

Whitinsville, MA · On-site

$18 - $21/hr

We have a Unique opportunity to join our Call Center team as our newest Trainee in a full-time role ... We're looking for someone who believes in the mission of a community bank, who gets excited about ...

Apply Early

Qualfon

Call Center Banking Specialist

Highland Park, MI · On-site

$20/hr

Overview $20.00/hr | Banking Call Center Representative | Shifts: Day, Afternoons and Mid-Day Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services ...

Berkshire Bank

Call Center Manager

Lincoln, RI · On-site

$55K - $102K/yr

Beacon Bank & Trust Department: Call Center Reports to: Sales & Customer Support Manager Status: Exempt Grade: 10 Pay Range: $55,588 - $102,474 Actual compensation within the pay range will be ...

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Bank Call Center information

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$10

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How much do bank call center jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for bank call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

What Are the Qualifications to Get a Bank Call Center Job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What are the key skills and qualifications needed to thrive as a Bank Call Center Representative, and why are they important?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are bank call center jobs?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.
More about Bank Call Center jobs
What cities are hiring for Bank Call Center jobs? Cities with the most Bank Call Center job openings:
What are the most commonly searched types of Bank Call Center jobs? The most popular types of Bank Call Center jobs are:
What states have the most Bank Call Center jobs? States with the most job openings for Bank Call Center jobs include:
What job categories do people searching Bank Call Center jobs look for? The top searched job categories for Bank Call Center jobs are:
Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Bank Call Center Support

Bank Call Center Support

RemX

Alpharetta, GA • On-site

$20/hr

Full-time

Medical, Dental, Vision

Posted 27 days ago

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Job description

RemX is seeking a Customer Support Specialist to handle high-volume inbound and outbound calls while delivering exceptional service. This role involves assisting customers with account-related requests, resolving issues, and ensuring a smooth and professional experience across all interactions. The ideal candidate is adaptable, metric-driven, and comfortable working in a fast-paced environment.


  • Title: Call Center Customer Support Specialist
  • Location: Alpharetta, GA 30022 (Onsite must live within 20–25 miles)
  • Schedule: Mon–Fri (With rotating Sat 2–3 per month)
  • Hours: 8am–5pm EST
  • Pay: $20/hour
  • Employment Type: Direct Hire


Key Responsibilities

  • Manage a high volume of inbound and outbound calls while maintaining professionalism and efficiency
  • Assist customers with account-related requests such as balance inquiries, updates, and transaction support
  • Investigate and resolve customer concerns, providing accurate solutions within defined guidelines
  • Follow structured communication workflows while also adapting to customer needs as needed
  • Escalate complex or high-priority issues to the appropriate teams
  • Perform follow-up with customers to ensure issues are resolved
  • Accurately document interactions and maintain detailed records
  • Meet individual and team performance metrics, including call volume and quality standards
  • Stay up to date on systems, processes, and service procedures through ongoing training


Qualifications

  • Minimum of 1 year of experience in a high-volume call center or customer service role
  • (Exposure to 50–100+ calls per day preferred)


Banking or financial services experience is a plus, but not required

  • Strong communication skills with the ability to handle customer concerns professionally
  • Ability to multi-task and navigate multiple systems while on calls
  • Comfortable working in a fast-paced, performance-driven environment
  • Strong problem-solving and critical thinking skills
  • Reliable attendance and punctuality


Preferred Experience

  • Background in banking, financial services, or related industries
  • Experience working with call metrics and performance goals (KPIs)
  • Prior experience in retail or customer-facing roles with high interaction volume


Ideal Candidate

  • Adaptable and able to shift priorities in a fast-moving environment
  • Customer-focused with a strong sense of ownership over issue resolution
  • Detail-oriented and comfortable working with structured processes and systems
  • Motivated by performance goals and team success

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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About RemX

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RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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