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Bank Call Center Jobs in Minnesota (NOW HIRING)

Motorworks Auto

Call Center Representative

Waite Park, MN · On-site

$18 - $21/hr

Passionate about helping customers Experience in customer service, retail, hospitality, reception, administrative support, banking, or a call center is a plus-but not required. Schedule Full-time ...

Motorworks Auto

Call Center Representative

Waite Park, MN · On-site

$18 - $21/hr

Passionate about helping customers Experience in customer service, retail, hospitality, reception, administrative support, banking, or a call center is a plus-but not required. Schedule Full-time ...

Motorworks Auto

Call Center Representative

Waite Park, MN · On-site

$18 - $20/hr

Passionate about helping customers Experience in customer service, retail, hospitality, reception, administrative support, banking, or a call center is a plus-but not required. Schedule Full-time ...

TEKsystems

Escalations Representative 3

Shoreview, MN · Hybrid

$25/hr

... bank, specifically Automotive and Small Business. A complaint will come in to this area and it will ... DISQUALIFIERS: - jumpy call center resumes - medical customer service - no professional office ...

U.S. Bank

SCC Day Shift Analyst

Saint Paul, MN · On-site

Previous banking and/or property management operations * Call center and/or customer service experience * Basic understanding of applicable laws, regulations, financial services, and regulatory ...

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$10

$17

$24

How much do bank call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for bank call center in Minnesota is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.85 per hour, depending on experience, location, and employer.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

More about Bank Call Center jobs

What are the most commonly searched types of Bank Call Center jobs in Minnesota?

The most popular types of Bank Call Center jobs in Minnesota are:

What are popular job titles related to Bank Call Center jobs in Minnesota?

For Bank Call Center jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Bank Call Center jobs in Minnesota look for?

The top searched job categories for Bank Call Center jobs in Minnesota are:

What cities in Minnesota are hiring for Bank Call Center jobs?

Cities in Minnesota with the most Bank Call Center job openings:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Minnesota as of August 2026, with employment types broken down into 76% Full Time, 16% Part Time, and 8% Contract. Highlights an 92% In-person, 5% Hybrid, and 3% Remote job distribution, with an average salary of $36,490 per year, or $17.5 per hour.

Member Connections Specialist Call Center Representative

City & County Credit Union

Maplewood, MN • On-site

$17.25 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

CCCU is looking for a Member Connections Specialist for our credit union’s Call Center. You will serve as the liaison between our company and its current and potential members through phone calls, emails and chats. The successful candidate will be able to accept ownership for effectively solving member issues, complaints and inquiries, including simple banking transactions, while keeping member satisfaction at the core of every decision and behavior. You will also educate our members on credit union products and services that will help them be financially successful.

Responsibilities

  • Manage large amounts of inbound/outbound calls and chats in a timely, professional and efficient manner
  • Identify members’ needs, clarify information, research issues and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships with members and coworkers by going above and beyond
  • Contribute effectively to individual, department and organizational goals
  • Possess a basic understanding of banking and/or credit union regulations
  • Be positive and act as a team player within the department and the credit union
  • Assist all areas of the credit union, as needed
  • Follow Bank Secrecy Act (BSA) policies and procedures as they relate to this position
  • Other responsibilities as assigned
  • High School diploma required with Associates or Bachelor’s degree preferred
  • Previous experience in a customer support role/call center environment
  • Proven superior customer service skills including ability to cross-sell products and services
  • Strong phone and verbal communication skills, along with active listening
  • Good written/chat communication skills
  • Ability to multi-task, set priorities and manage time effectively
  • Team player with high attention to detail, accuracy and thoroughness

Skills & Qualifications

  • High School diploma required with Associates or Bachelor’s degree preferred
  • Previous experience in a customer support role/call center environment
  • Proven superior customer service skills including ability to cross-sell products and services
  • Strong phone and verbal communication skills, along with active listening
  • Good written/chat communication skills
  • Ability to multi-task, set priorities and manage time effectively
  • Team player with high attention to detail, accuracy and thoroughness

Hours & Work Schedule

  • 40 hours/week
  • Monday through Friday, some Saturdays

Benefits

  • Health, dental and vision insurance
  • Health Savings/Flexible Spending accounts
  • 401(k) and pension plan
  • Life insurance and supplemental insurance
  • Paid time off out of the office - Vacation time, Sick time and Paid Holidays
  • Employee referral program
  • plus much more!

Apply