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Bank Call Center Jobs in Minnesota (NOW HIRING)

TEKsystems

Escalations Representative 3

Shoreview, MN · Hybrid

$25/hr

... bank, specifically Automotive and Small Business. A complaint will come in to this area and it will ... DISQUALIFIERS: - jumpy call center resumes - medical customer service - no professional office ...

Wings Credit Union

Phone Specialist Supervisor

Apple Valley, MN · On-site

$17.25 - $21.50/hr

Join us during this transformative time and be part of shaping the future of banking! To learn more ... Previous call center experience preferred Technical or Specialized Knowledge/Skills: * Proven ...

New

idexcel

Technical Support Specialist

Golden Valley, MN · On-site

$17 - $20/hr

... care, manufacturing, banking & financial services, food & commodities trading and federal ... High school diploma Minimal call center experience Minimum 2 year technical experience and/or ...

TEKsystems

Customer Service Representative

Shoreview, MN · Hybrid

$25/hr

... the bank. A complaint will come in to this area and it will initially be handled by a separate ... DISQUALIFIERS: - jumpy call center resumes - medical customer service - no professional office ...

TEKsystems

Customer Service Representative

Shoreview, MN · Hybrid

$25/hr

... the bank. A complaint will come in to this area and it will initially be handled by a separate ... DISQUALIFIERS: - jumpy call center resumes - medical customer service - no professional office ...

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All JobsBank Call Center JobsBank Call Center Jobs in Minnesota

Bank Call Center information

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$10

$17

$24

How much do bank call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for bank call center in Minnesota is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.85 per hour, depending on experience, location, and employer.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

More about Bank Call Center jobs

What are the most commonly searched types of Bank Call Center jobs in Minnesota?

The most popular types of Bank Call Center jobs in Minnesota are:

What are popular job titles related to Bank Call Center jobs in Minnesota?

For Bank Call Center jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Bank Call Center jobs in Minnesota look for?

The top searched job categories for Bank Call Center jobs in Minnesota are:

What cities in Minnesota are hiring for Bank Call Center jobs?

Cities in Minnesota with the most Bank Call Center job openings:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Minnesota as of August 2026, with employment types broken down into 76% Full Time, 16% Part Time, and 8% Contract. Highlights an 92% In-person, 5% Hybrid, and 3% Remote job distribution, with an average salary of $36,490 per year, or $17.5 per hour.

Customer Experience Representative

Ultimate LLC

Chanhassen, MN • On-site

$22/hr

Other

Re-posted 14 days ago

Job description

Job Description
Customer Experience Representative
?? Chanhassen, MN (100% Onsite)
?? $22.00/hour
?? Full-Time | Monday-Friday | Flexible Schedule Between 7:00 AM-7:00 PM
Do You Enjoy Helping People and Solving Problems?
We're looking for a Customer Experience Representative who is passionate about providing outstanding service and creating positive customer experiences. Whether you've worked in retail, hospitality, banking, healthcare, customer support, or a call center, your customer service skills can help you succeed in this role.
As a Customer Experience Representative, you'll be the first point of contact for customers, assisting with account inquiries, program information, policy updates, and service-related requests. You'll have the opportunity to build relationships, solve problems, and make a meaningful impact every day.
If you're a strong communicator who enjoys helping customers and finding solutions, we'd love to hear from you!
What You'll Do

  • Deliver exceptional customer service through inbound phone calls, emails, and correspondence
  • Assist customers with account questions, requests, updates, and transactions
  • Resolve customer concerns using a "one-and-done" service approach whenever possible
  • Build knowledge of assigned programs and services to confidently support customers
  • Identify opportunities to upsell, cross-sell, and retain customers when appropriate
  • Process policy changes, conversions, and account-related updates accurately and efficiently
  • Maintain customer records and perform data entry with a high level of accuracy
  • Organize and process incoming and outgoing mail and documentation
  • Meet performance goals related to quality, productivity, customer satisfaction, and attendance
  • Support special projects and additional responsibilities as needed
What Makes You a Great Fit
  • Previous customer service experience in a call center, retail, hospitality, banking, healthcare, or similar customer-facing environment
  • Strong communication and active listening skills
  • Ability to remain professional, patient, and solution-oriented in customer interactions
  • Comfortable working in a fast-paced environment and managing multiple tasks
  • Detail-oriented with strong organizational skills
  • Proficient with Microsoft Office applications, including Outlook, Word, and Excel
  • Ability to learn new programs and systems quickly
Qualifications
You may qualify through any of the following:
  • Associate's degree and 1-2 years of related experience, OR
  • 3-4 years of relevant work experience and/or training, OR
  • An equivalent combination of education and experience
Preferred:
  • At least 1 year of inbound call center experience
Why Join Us?
  • Competitive pay at $22/hour
  • Consistent weekday schedule with no weekends
  • Opportunity to build valuable customer service and business experience
  • Supportive team environment
  • Opportunities to develop communication, problem-solving, and customer relationship skills
  • Stable, full-time employment with a growing organization
Schedule & Location
Schedule: Monday-Friday with flexibility to work an 8-hour shift between 7:00 AM and 7:00 PM
Location: 100% onsite in Chanhassen, MN
Ready to put your customer service skills to work in a role where you can make a difference every day? Apply today and join a team dedicated to creating exceptional customer experiences.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Job Reference: JN -082026-428090

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