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Bank Call Center Jobs in Rhode Island (NOW HIRING)

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

... Call Center experience; banking experienced preferred * Excellent phone communication and listening skills * Ability to prioritize and manage daily workload * Ability to multi-task and work ...

Artius Solutions

Telephone Banker

Lincoln, RI · On-site

$22 - $24/hr

Telephone Banker - ACS Call Center (Inbound) Payrate: * / hr No. of Positions: 14 Positions Location: Lincoln, RI (Onsite) Employment Type: Full-Time, Permanent Training Start Date: Monday, November ...

Citizens

Contact Center Sr Specialist

Johnston, RI · On-site

... Bank products and services Qualifications * 3+ years of exceptional customer service or sales experience required, preferably within a financial setting * Previous call center experience (inbound ...

Citizens

Contact Center Sr Specialist

Johnston, RI · On-site

... Bank products and services Qualifications * 3+ years of exceptional customer service or sales experience required, preferably within a financial setting * Previous call center experience (inbound ...

Citizens

Contact Center Sr Specialist

Johnston, RI · On-site

... Bank products and services Qualifications * 3+ years of exceptional customer service or sales experience required, preferably within a financial setting * Previous call center experience (inbound ...

Citizens Bank

Home Equity Processor

Johnston, RI · On-site

Phone skills/Call Center * Preferred Qualifications * Private Bank or Private Client experience Hours & Work Schedule * Hours per Week: 8am- 5pm EST in Johnston Office * Work Schedule: Monday through ...

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All JobsBank Call Center JobsBank Call Center Jobs in Rhode Island

Bank Call Center information

See Rhode Island salary details

$10

$17

$24

How much do bank call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for bank call center in Rhode Island is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.85 per hour, depending on experience, location, and employer.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

More about Bank Call Center jobs

What are popular job titles related to Bank Call Center jobs in Rhode Island?

For Bank Call Center jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Bank Call Center jobs in Rhode Island look for?

The top searched job categories for Bank Call Center jobs in Rhode Island are:

What cities in Rhode Island are hiring for Bank Call Center jobs?

Cities in Rhode Island with the most Bank Call Center job openings:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Rhode Island as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,486 per year, or $17.5 per hour.

Call Center Banker- Specialist -Spanish

Scout Exchange

Lincoln, RI • On-site

$15.25 - $19.25/hr

Other

Re-posted 9 days ago

Job description

Title - Call Center Banker- Specialist -Spanish 1st and 2nd Shift
Location - Lincoln, RI
Job Type - Permanent
Shift -

  • Monday, Tuesday, Friday 7:55AM-6:55PM & Saturday 8:55AM-7:55PM
  • Tuesday, Wednesday, Thursday, Friday 10:30AM-7:30PM & Saturday 11:00AM-8:00PM

Job Description:
This role is responsible for connecting clients with the breadth of solutions that Bank of America offers to help achieve their financial goals in a virtual environment. Advanced Client Solutions Specialists balance service requests and sales opportunities, are experts on financial solutions, probe to understand life and financial goals, and pair new solutions and services to meet client needs.
An Advanced Client Solutions Specialist (responsibilities)
• Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs
• Responds to customer inquiries and concerns, creating customized solutions
• Sells and fulfills banking products (examples: checking & savings accounts, credit cards, CDs, IRAs, loans)
• Identifies client needs for Specialist (licensed) sales functions and refer to partners (Merrill, Lending, & Small Business)
• Quotes rates, terms and programs for banking solutions
• Manages risk in every business, product and service transaction leveraging available tools

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