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Automotive Service Advisor Jobs in Delaware (NOW HIRING)

Meineke

Experienced Automotive Service Advisor

Lewes, DE · On-site

$55K - $62K/yr

Lewes Meineke is looking for an experienced Automotive Service Advisor. To be successful in this position one needs to be reliable, personable, professional, and ready to move towards a long-term ...

Jiffy Lube

Automotive Service Advisor

Lewes, DE · On-site

$21 - $41/hr

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing ... Offering our guests options that are tailored specifically to their automotive needs * Giving ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Delaware

Automotive Service Advisor information

See Delaware salary details

$12

$25

$45

How much do automotive service advisor jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for automotive service advisor in Delaware is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.86 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What are the most commonly searched types of Automotive Service Advisor jobs in Delaware?

The most popular types of Automotive Service Advisor jobs in Delaware are:

What are popular job titles related to Automotive Service Advisor jobs in Delaware?

For Automotive Service Advisor jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Automotive Service Advisor jobs in Delaware look for?

The top searched job categories for Automotive Service Advisor jobs in Delaware are:

What cities in Delaware are hiring for Automotive Service Advisor jobs?

Cities in Delaware with the most Automotive Service Advisor job openings:

What are popular job titles related to Automotive Service Advisor jobs in DE?

For Automotive Service Advisor jobs in DE, the most frequently searched job titles are:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Delaware as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,988 per year, or $26 per hour.

Experienced Automotive Service Advisor / Assistant Service Manager - Dover Chevy

HERTRICH Family of Automobile Dealerships

Dover, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Hertrich rating

6.7

Company rating: 6.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

83rd of 155 rated car dealerships

Job description

Experienced Automotive Service Advisor / Assistant Service Manager Full-Time | Hertrich Family of Automobile Dealerships
Step Into a leading role in Automotive Service. Grow With One of the Region's Best.
The Hertrich Family of Automobile Dealerships is looking for an experienced, customer-driven Automotive Service Advisor / Assistant Service Manager ready to take the next step in their automotive service career.
If you thrive in a fast-paced environment, value high standards, and want long-term growth with a respected dealership group, this is your opportunity.
Why Hertrich?
  • Family-owned and operated for over 60 years
  • 24 dealerships | 18 automotive brands and 15 Collision Centers across 4 states
  • Industry leader with proven stability and growth
  • Strong community involvement supporting 90+ local organizations
  • Entrepreneurial culture focused on performance and excellence
  • Clear pathways into growth, success and career advancement

What We Offer:
  • Competitive salary with performance opportunity
  • Medical, Dental, Vision & Life Insurance
  • Short- and Long-Term Disability coverage
  • Paid vacation, holidays, and personal/sick days
  • 401(k) with employer match
  • Employee vehicle purchase discounts

What You'll Do:
  • Deliver a professional, high-quality service experience from check-in to completion
  • Greet service customers and manage inbound service calls
  • Schedule appointments and communicate service timelines
  • Present repair and maintenance estimates clearly and confidently
  • Coordinate repair orders with Technicians and monitor workflow
  • Recommend additional services when appropriate
  • Support daily service operations and administrative processes (training provided to prepare you for Service Management)
  • Help maintain parts inventory and enforce service policies
  • Perform additional responsibilities as needed

What We're Looking For:
  • 2-3 years' experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager
  • Proven customer service and sales/up-selling skills
  • Strong communication, organization, and follow-through
  • Comfortable with computers and dealership service systems
  • High School Diploma or GED required
  • Valid driver's license with a clean or near-clean driving record
  • Flexible availability, including evenings and Saturdays

Build Your Future with Hertrich
At Hertrich, we don't just fill positions-we develop leaders. If you're ready to grow, lead, and make an impact with a company that values excellence, we want to hear from you.
Apply today and take the next step in your service career.
Hertrich Family of Automobile Dealerships is an Equal Opportunity Employer and a drug-free workplace. We are committed to an inclusive environment where all team members can succeed

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