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Automotive Service Advisor Jobs in Delaware (NOW HIRING)

AAA Mid Atlantic

Automotive Service Advisor

Dover, DE

$20.45/hr

Automotive Service Advisor - Hiring Now | AAA Club Alliance Drive Your Career Forward with AAA Club Alliance! Are you a customer-focused professional with a passion for the automotive industry? AAA ...

Carman Ford

Automotive Service Advisor

New Castle, DE · On-site

Carman Ford Lincoln in New Castle, DE is looking to add an Automotive Service Advisor to our staff. Family owned and operated for 50+years, we are looking to add another member to our family! The ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Delaware

Automotive Service Advisor information

See Delaware salary details

$12

$25

$45

How much do automotive service advisor jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for automotive service advisor in Delaware is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair orders and service processes. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or retail environments. Certifications such as ASE certification can enhance job prospects.

What are some common challenges Automotive Service Advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

Do service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics, as their role focuses on customer communication, estimating repairs, and selling services. Mechanics usually earn hourly wages or flat rates based on the work performed, while service advisors' compensation often includes bonuses for sales and customer satisfaction.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales and customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their compensation can vary depending on the dealership or service center.

What does an Automotive Service Advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What Is an Automotive Service Advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires strong communication skills, technical knowledge of vehicle systems, and the ability to explain repairs to customers. The role involves managing customer relationships, understanding repair orders, and working in a fast-paced environment, which can be challenging but manageable with proper training and experience.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are the most commonly searched types of Automotive Service Advisor jobs in Delaware? The most popular types of Automotive Service Advisor jobs in Delaware are:
What are popular job titles related to Automotive Service Advisor jobs in Delaware? For Automotive Service Advisor jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Automotive Service Advisor jobs in Delaware look for? The top searched job categories for Automotive Service Advisor jobs in Delaware are:
What cities in Delaware are hiring for Automotive Service Advisor jobs? Cities in Delaware with the most Automotive Service Advisor job openings:
What are popular job titles related to Automotive Service Advisor jobs in DE? For Automotive Service Advisor jobs in DE, the most frequently searched job titles are:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Delaware as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $53,988 per year, or $26 per hour.

Automotive Service Advisor

Paul Campanella's Auto Centers

Wilmington, DE

$60K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

At Paul Campanella's Auto Centers, we are seeking a dedicated Automotive Service Advisor to join our team. This role offers a fulfilling opportunity for someone passionate about the automotive industry and eager to provide exceptional customer service. We provide a supportive work environment, competitive benefits, and a path for career advancement.

Role Overview

The Automotive Service Advisor serves as the main point of contact between our customers and the automotive service team. The Advisor is responsible for coordinating vehicle service and repair needs while providing an outstanding customer experience. This role requires a blend of technical knowledge, problem-solving skills, and customer service excellence.

Key Responsibilities
  • Greet and assist customers actively and efficiently in our service center.
  • Communicate effectively with customers to understand their needs and vehicle problems.
  • Coordinate with technicians to diagnose vehicle issues and estimate repair times and costs.
  • Order parts necessary for vehicle repairs
  • Present and explain detailed service and repair options to customers, ensuring transparency and trust.
  • Monitor the progress of vehicle repairs and update customers accordingly.
  • Maintain detailed records of service and repairs performed.
  • Ensure customer satisfaction and resolve any service-related concerns promptly.
  • Participate in continuous training to stay updated on automotive advances and customer service strategies.
Qualifications and Requirements
  • High school diploma or equivalent; further education or ASE certification is a plus.
  • Previous experience in an automotive service advisor role or a related field is preferred.
  • Strong understanding of automotive parts, services, and repairs.
  • Excellent communication and interpersonal skills.
  • Proficient in using computerized systems for scheduling and invoicing.
  • Strong organizational skills with the ability to multitask in a fast-paced environment.
  • Valid driver's license and clean driving record.
Why Join Us?

We pride ourselves on our team-oriented culture, where every team member's contribution is valued and rewarded. Joining Paul Campanella’s Auto Centers offers the potential for personal and professional growth in a rewarding career.

Employee Benefits
  • Competitive compensation packages.
  • Comprehensive health, dental, and vision insurance.
  • 401K retirement plan with company matching.
  • Paid vacation, holidays, and PTO.
  • Opportunities for ongoing training and development.
  • No weekend shifts, promoting work-life balance.
Work Hours and Compensation

This is a full-time role, Monday through Friday, 7:30 AM to 5:00 PM. Compensation is based on experience, ranging from $60,000 to $100,000 annually.

About Us

At Paul Campanella’s Auto Centers, we are more than just a repair shop. We are committed to fostering a team environment where each employee can flourish. Our values of professionalism, accountability, integrity, quality, and innovation drive everything we do.