Appointment Scheduler Jobs in Delaware (NOW HIRING)

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Bayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!
Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Kent Campus Hospital
Status: Relief 0 Hours
Shift: Days
SALARY RANGE: 18.27 - 27.40HOURLY
General Summary:
Multifaceted role involving preoperative and preprocedural data collection for the purposes of assigning of surgical and procedural information that assures the safest possible surgical and procedural experience. Responsible for monitoring timely receipt of patient information from physician offices and outside facilities; Responsible for collating and auditing compliance of physician offices in providing information 48 - 72 hours prior to the intended date of service. This position is responsible for researching and reconciling required and missing patient information; including but not limited to all diagnostic reports, history & physicals, permits, consults, medical clearance within stringent receiving time frames. Additional responsibilities include the daily build and distribution of surgical case information for the electronic scheduling system, collaborating with all perioperative departments and surgeons/providers' offices for optimal service and patient experience.
Responsibilities:
1. Scheduling: Transcribes scheduling information utilizing basic knowledge of anatomy and physiology, medical terminology and uses accepted abbreviations, according to HIPAA and BHMC policies.a. Verifies all scheduling information with surgeon/ office personnel appropriately within acceptable time frame to ensure accurate scheduling.b. Schedules patient PAT/Endoscopy and/or Infusion appointments. c. Performs confirmation of surgical schedule daily, in collaboration with charge nurse. Ensures next day schedules are closed at 2 PM.d. Distribution of surgical schedule, according to established Bayhealth parameters.e. Maintains meticulous records of scheduling documents and efforts.
2. Chart Prep:a. Reviews all and logs in all received information from electronic fax for accuracy.b. Includes review and verification of presence of patient name, date of birth, surgeon, intended procedure date, history and physical, permit, orders, required diagnostic testing results (labs, EKG, type & screen/type & cross, chest x-ray, etc.), medical clearances (including but not limited to medical, cardiac, pulmonary as required by surgeon/anesthesia). c. Collaborates and communicates with the physician office staff, practice managers, PAT/Day Surgery/Endoscopy Registered Nurses and Anesthesia providers. d. Promptly reports discrepancies that would impede successful scheduling of an operative or endoscopy procedure.
3. Record Keeping/Auditing: Performs systems audits for all patient related data to assure integrity of data. Ensure 99% of all cases are properly audited.a. Perform daily charges audit functions, as requested, in preparing Compliance Reports for receipt of patient information. b. Provides daily 48 hr compliance report information to Director/Managerc. Provides monthly 72 hr compliance report for SSEC and SOWG meetings as requested. d. Keeps a repository of patient information, organized by physician folder and date of service. e. Collaborates with Business Office/Patient Access to supply information as requested for discrepancies in billing/charging processes.f. Assists with operational reports as needed for payroll, shared governance, performance improvement and other functions as requested
4. Information Systems: Obtains and maintains proficiency in use of scheduling and reporting systems - PHS, HSM, STAR. Portal, EPIC and the electronic medical record systema. Complete and on-going training of order entry program, Utilizes the computer terminal for order entry/retrieval with accuracy.
5. Process Documentationa. Keeps all documentation regarding assigned processes and all charging functions current.b. Maintains an organized system to ensure that all documentation received in PAT/DS/Endoscopy is complete.c. Documents/reports any detail related to scheduling and/or corrections on patient documents are reconciled/retrieved as neededd. Reviews/Inputs daily charges as requested
6. Chart/Medical Record Documentation a. Transcribes doctors' orders utilizing basic knowledge of anatomy and physiology, disease processes, medical terminology, and accepted abbreviations, according to Health Information policies and procedures. b. Files reports on the patients' charts and maintains the patients' charts for each shift/day. c. Enters daily orders for diagnostic and lab tests, therapies, medical consults, EKGs and diagnostic studies for the required patient population. d. Coordinates scheduling of patients' tests, therapies and diagnostic procedures
7. Communication a. Communicates medication orders to pharmacy via fax or telephone.b. Scans pre-op orders to pharmacy c. Operates the hospital paging system and fax machine according to hospital policy
8. Critical Support Duties a. Prepares agendas, reports and information as requested.b. Designs spreadsheets for reporting of critical patient information data.c. Provides clerical support to nursing staff, CRNAs, Physician staff and managementd. Provides census/acuity data and/or other data and statistics as requested.
9. Maintains and follows all established Bayhealth departmental policies and procedures, standards of care, performance improvement plan, safety guidelines and infection control standards, including adherence to JC and HIPAA regulations, personnel policies and procedures
10. Demonstrates accountability for personal and professional growth.a. All Employee health requirements are met on time. b. Attends departmental staff meetings and pertinent in-services offered within the BHMC system.c. Attends all computer systems training and upgrade sessions required to maintain adequate understanding and use of established data systems.d. Actively participates in orientation and training of staff in all aspects of assigned functionse. Embraces change in the work schedule and assignments /tasks when necessary.
11. Plans and executes an organized work area utilizing cost consideration and conservation of resources and supplies to maintain work flow.a. Utilizes assigned equipment properly.b. Monitors office supplies to maintain reasonable and cost-effective par levels.c. Reports all repair and service needs promptly.d. Secures work area and computer access when left unattended.
12. Demonstrates the ability to incorporate current concepts into his/her daily practice. a. Participates in committees, Shared Governance, Magnet initiatives, projects and work groups to support advancement in clinical practice.b. Participates in staff meetings, case conferences, and department meetings at a minimum of 75% of the meetings.c. Seeks out and participates in lifelong learning activities.
13. All other duties as assigned within the scope and range of job responsibilities
Required Education, Credential(s) and Experience:

• Education: High School Diploma or GED
  ;
• Credential(s): ;
• Experience: Required: Preferred: Experience in relevant specialty.

Preferred Education, Credential(s) and Experience:

• Education: Certificate Program
  Medical Terminology
• Credential(s):
• Experience:

To view a full list of all open position at Bayhealth, please visit:
https://apply.bayhealth.org/join/