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Application Support Engineer Jobs in Chicago, IL

Virtusa

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the ... application faults data discrepancies and system performance issues escalated by Tier 1 and Tier 2 ...

Virtusa

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the ... application faults data discrepancies and system performance issues escalated by Tier 1 and Tier 2 ...

krg technology inc

Support Engineer

Chicago, IL

6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills preferably with experience in working for a Non-Profit ...

Adyen

Product Support Engineer

Chicago, IL · On-site

$80K - $105K/yr

Product Support Engineer You will directly support Adyen's merchants on highly technical ... We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate ...

Compunnel

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

The Production Support Engineer will provide day-to-day production support, troubleshoot issues, resolve incidents, and collaborate with application development teams, business partners, and client ...

Judge Group, Inc.

Product Support Engineer

Chicago, IL · On-site

$30 - $45/hr

I was just trying to reach you for an opportunity we have for Product Support Engineer - Chicago ... As a support associate you will collaborate with Application Development teams to implement ...

New

KEYENCE

Field Application Engineer '27

Chicago, IL · On-site +1

$53K - $80K/yr

The title for this role may be called Application Engineer, Vision Consulting Engineer, or Integration Support Engineer depending on the product line you may be hired for. * Solve complex customer ...

Adyen

Product Support Engineer

Chicago, IL · On-site

$80K - $105K/yr

Product Support Engineer You will directly support Adyen's merchants on highly technical ... We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

... Application Support Specialist, Technical Support Engineer, or related occupation. Additionally, the applicant must have employment experience with: (1) Relational databases support, querying and ...

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Application Support Engineer information

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How much do application support engineer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for application support engineer in Chicago, IL is $50.00, according to ZipRecruiter salary data. Most workers in this role earn between $39.86 and $58.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an application support engineer?

To thrive as an Application Support Engineer, you need a strong understanding of software troubleshooting, system analysis, and a relevant degree in computer science or information technology. Familiarity with ticketing systems, SQL databases, operating systems, and sometimes ITIL certification are typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and work collaboratively with development teams. These skills and qualities ensure timely resolution of technical problems and maintain the reliability and performance of business-critical applications.

What is an application support engineer?

Application Support Engineers are IT professionals responsible for maintaining, troubleshooting, and supporting software applications used by organizations. They work closely with end users and developers to resolve technical issues, ensure applications run smoothly, and often manage deployments and updates. Their role may also include monitoring application performance, documenting solutions, and providing training or guidance to users. Application Support Engineers play a crucial part in minimizing downtime and ensuring business continuity. They typically have a strong background in software, databases, and customer service.

Is an application support engineer a good career?

An application support engineer is a viable career option, as it involves troubleshooting and maintaining software systems, which are essential in many industries. The role often requires technical skills, knowledge of tools like SQL and scripting, and certifications such as ITIL or CompTIA. It offers opportunities for career growth into roles like systems analyst or technical lead, with a generally stable job outlook.

What is the difference between Application Support Engineer vs Software Support Specialist?

AspectApplication Support EngineerSoftware Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsSimilar certifications, often with focus on specific software
Work EnvironmentIT departments, technical support teams, client sitesCustomer service centers, help desks, technical support teams
Employer & Industry UsageTech companies, software vendors, enterprise ITSoftware companies, SaaS providers, tech support firms
Common Search & Comparison IntentUnderstanding roles, career paths, job requirementsJob responsibilities, skills needed, career differences

Application Support Engineers focus on troubleshooting and maintaining software applications, often working closely with development teams. Software Support Specialists typically handle customer inquiries, provide technical assistance, and resolve user issues. While both roles require technical knowledge and certifications, Application Support Engineers tend to have a more technical, engineering-oriented focus, whereas Software Support Specialists emphasize customer service and support skills.

What are some common challenges faced by application support engineers, and how can they effectively address them?

Application Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to develop strong problem-solving skills, familiarize yourself with the application's architecture, and maintain clear documentation. Proactive communication with development teams and end-users also helps in resolving issues efficiently and improving user satisfaction.
What are the most commonly searched types of Application Support Engineer jobs in Chicago, IL? The most popular types of Application Support Engineer jobs in Chicago, IL are:
What are popular job titles related to Application Support Engineer jobs in Chicago, IL? For Application Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Application Support Engineer jobs in Chicago, IL look for? The top searched job categories for Application Support Engineer jobs in Chicago, IL are:
Application Support Engineer jobs near you
Infographic showing various Application Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $103,994 per year, or $50 per hour.

Production Support Engineer

Virtusa

Chicago, IL • On-site

$43.25 - $56.50/hr

Full-time

Re-posted 2 days ago

Job description

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the reliability performance and stability of our businesscritical ALTO platform As the highest tier of operational escalation you will go beyond standard troubleshooting scripts to perform codelevel debugging deep architectural analysis and complex root cause resolution

You will bridge the gap between daytoday operations and core product engineering serving as the ultimate technical authority for production incidents

Core Responsibilities
1 Advanced Incident Resolution  Troubleshooting
Act as the final escalation point for complex application faults data discrepancies and system performance issues escalated by Tier 1 and Tier 2 teams

Lead highpriority P1P2 critical incident resolution bridges driving immediate technical workarounds under tight SLAs

Deeply analyze application logs thread dumps network packets and database states to diagnose intricate system behaviors

2 Code Defect Correction  Engineering Collaboration
Navigate and analyze the core ALTO application codebase to pinpoint software bugs and architectural edge cases

Write test and safely deploy highquality code hotfixes SQL data correction scripts and configuration updates

Collaborate directly with Product Development teams to prioritize and hand off permanent bug fixes and architectural rewrites

3 Observability Automation  Guardrails
Design build and optimize advanced application monitoring dashboards and alerting logic using APM tools

Develop automated scripts PythonBash to streamline manual recovery procedures and empower lower support tiers to selfheal recurring issues

Review and approve production deployment plans and changes to ensure operational readiness

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About Virtusa

Sourced by ZipRecruiter

We are builders, makers, and doers with the technical skills and domain expertise to transform your business at scale and speed without disruption. Our unique Engineering First approach blends deep industry expertise and empowered, agile teams, to create holistic solutions that seamlessly move the business forward. We help clients engage with new technology paradigms to creatively build solutions that drive them to the forefront of their industries.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Westborough, MA, US

Year founded

1996

Social media

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