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Application Support Engineer Jobs in Chicago, IL

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

... Application Support Specialist, Technical Support Engineer, or related occupation. Additionally, the applicant must have employment experience with: (1) Relational databases support, querying and ...

krg technology inc

Support Engineer

Chicago, IL · On-site

6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills preferably with experience in working for a Non-Profit ...

Adyen

Product Support Engineer

Chicago, IL · On-site

$80K - $105K/yr

Product Support Engineer You will directly support Adyen's merchants on highly technical ... We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate ...

Compunnel

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

The Production Support Engineer will provide day-to-day production support, troubleshoot issues, resolve incidents, and collaborate with application development teams, business partners, and client ...

KEYENCE

Field Application Engineer '27

Chicago, IL · On-site +1

$53K - $80K/yr

The title for this role may be called Application Engineer, Vision Consulting Engineer, or Integration Support Engineer depending on the product line you may be hired for. * Solve complex customer ...

Apex Systems

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

The Production Support Engineer will provide day-to-day production support, troubleshoot issues ... Provide day-to-day production support for a wealth management application built with Java, Spring ...

Judge Group, Inc.

Product Support Engineer

Chicago, IL · On-site

$30 - $45/hr

I was just trying to reach you for an opportunity we have for Product Support Engineer - Chicago ... As a support associate you will collaborate with Application Development teams to implement ...

Adyen

Product Support Engineer

Chicago, IL · On-site

$80K - $105K/yr

Product Support Engineer You will directly support Adyen's merchants on highly technical ... We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate ...

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Application Support Engineer information

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How much do application support engineer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for application support engineer in Chicago, IL is $50.04, according to ZipRecruiter salary data. Most workers in this role earn between $39.90 and $58.51 per hour, depending on experience, location, and employer.

What is an application support engineer?

Application Support Engineers are IT professionals responsible for maintaining, troubleshooting, and supporting software applications used by organizations. They work closely with end users and developers to resolve technical issues, ensure applications run smoothly, and often manage deployments and updates. Their role may also include monitoring application performance, documenting solutions, and providing training or guidance to users. Application Support Engineers play a crucial part in minimizing downtime and ensuring business continuity. They typically have a strong background in software, databases, and customer service.

What are the key skills and qualifications needed to thrive as an application support engineer?

To thrive as an Application Support Engineer, you need a strong understanding of software troubleshooting, system analysis, and a relevant degree in computer science or information technology. Familiarity with ticketing systems, SQL databases, operating systems, and sometimes ITIL certification are typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and work collaboratively with development teams. These skills and qualities ensure timely resolution of technical problems and maintain the reliability and performance of business-critical applications.

What are some common challenges faced by application support engineers, and how can they effectively address them?

Application Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to develop strong problem-solving skills, familiarize yourself with the application's architecture, and maintain clear documentation. Proactive communication with development teams and end-users also helps in resolving issues efficiently and improving user satisfaction.

What is the difference between Application Support Engineer vs Software Support Specialist?

AspectApplication Support EngineerSoftware Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsSimilar certifications, often with focus on specific software
Work EnvironmentIT departments, technical support teams, client sitesCustomer service centers, help desks, technical support teams
Employer & Industry UsageTech companies, software vendors, enterprise ITSoftware companies, SaaS providers, tech support firms
Common Search & Comparison IntentUnderstanding roles, career paths, job requirementsJob responsibilities, skills needed, career differences

Application Support Engineers focus on troubleshooting and maintaining software applications, often working closely with development teams. Software Support Specialists typically handle customer inquiries, provide technical assistance, and resolve user issues. While both roles require technical knowledge and certifications, Application Support Engineers tend to have a more technical, engineering-oriented focus, whereas Software Support Specialists emphasize customer service and support skills.

What is the average salary for an application support engineer?

The average salary for an application support engineer in the US is approximately $70,000 to $90,000 per year, depending on experience, location, and industry. Professionals with specialized skills in troubleshooting, scripting, and familiarity with tools like SQL or Linux tend to earn higher salaries.

What are the most commonly searched types of Application Support Engineer jobs in Chicago, IL?

The most popular types of Application Support Engineer jobs in Chicago, IL are:

What are popular job titles related to Application Support Engineer jobs in Chicago, IL?

For Application Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Application Support Engineer jobs in Chicago, IL look for?

The top searched job categories for Application Support Engineer jobs in Chicago, IL are:

Application Support Engineer jobs near you
Infographic showing various Application Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $104,076 per year, or $50 per hour.

MAWM Support Engineer[100% Remote]

SmartIPlace

Chicago, IL • On-site

Contractor

Re-posted 6 days ago

Job description

Title: MAWM Support Engineer
VISA: Must be US Citizen, Green Card or H4 EAD
Location: Headquarters is in Chicago, but the position Is 100% remote… only needed on site for go live support as needed  ( this is normal for this kind of role)

Contract Length: 2 Years

Mode of interview:  2 Virtual interviews.

Minimum years of experience: 5 Years experience

 

Job Description:

MAWM Support Engineer

International Parts has an opportunity for MAWM Support Engineer .Following are the critical responsibilities for this position :-
The primary responsibilities of this role will be to:
1. Resolve software issues working with the software vendor (Manhattan Associates)
2. Troubleshoot technical and functional problems, perform system and regression testing on any break/fix or new features released by the software vendors .
3. Work on system enhancements which result in adding new features and functionality to the software application.
4. Provide guidance and training to users to ensure smooth software application utilization.
Specifically, you are expected to:
1. Be proactive and highly responsive to customers via teams and email communications. The SLA on responsiveness from the support team is driven by the criticality of the issue.
2. Exhibit a sense of urgency in handling customer inquiries.
3. Gain expertise in documenting warehouse business and system processes and working through support tickets .
4. Utilize excellent communication, analytical, and problem-solving skills to address MAWM functional and technical issues.
5. Deep understanding of software application and the underlying business processes
6. Collaborate with other cross functional teams to resolve complex issues impacting warehouse operations (e.g. inability to close shipments, dock door not available, not able to complete pick transactions, inaccurate shipping documentation generated etc.).
Additional Info
1.Expected hour of works is an 8-hour shift between 10 am – 7 pm CST
2. In addition, weekend, holiday and shutdown coverage might be required as part of this role.
3. Expected travel upto 25%

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About Smart-iPlace

Sourced by ZipRecruiter

SMART-iPLACE provides innovative staffing and consulting solutions that help our clients achieve their business objectives. We can understand and support all areas of your IT systems from back-end infrastructure to front-end personal productivity. Our goal is create innovative IT solutions that enable your business to be more agile and competitive.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Irving, TX, US

Year founded

2021

Social media

Facebook

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