Administrative Assistant
The Administrative Assistant provides administrative and operational support to the Administrators by helping ensure efficient daily operations, smooth client onboarding, caregiver compliance, and adherence to company policies and regulatory requirements.
Role Overview & Compliance Expectations
This role provides hybrid administrative support involving virtual and in-home client contact to ensure program compliance and documentation accuracy. Responsibilities include maintaining client and employee records, tracking caregiver credentials and training requirements, assisting with client onboarding, answering phones and emails, scheduling, data entry, filing, and supporting general office operations. The ideal candidate is organized, detail-oriented, professional, and able to multitask effectively while maintaining confidentiality and strong communication with staff, clients, and leadership.
Key Responsibilities:
Client Onboarding & Service Initiation:
Assist in coordinating and expediting service start for new clients.
Work with HR and the Client Approval Team to match caregivers with new clients.
In-Home Visits: Conducting scheduled semi-annual visits to patient homes for administrative follow-up, environmental reviews, and member updates.
Compliance Calls: Managing mandatory touchpoints, such as Health Coach calls and the preparation of quarterly reports, to maintain alignment with Georgia DCH and Medicaid waiver guidelines.
Client File Management:
Assist with maintaining accurate and up-to-date client files.
Ensure all documentation is properly recorded and stored.
Assist with obtaining client signatures and coordination of visits.
Caregiver Coordination & Scheduling:
Assist in managing caregiver schedules, tracking shifts, time sheets and organizing assessments.
Communicate service changes to clients and caregivers.
Assist with tracking compliance of caregiver certs (TB, CPR, PCA, and evaluations)
Assist with routine audits to confirm timely documentation.
Communication & Coordination:
Serve as a liaison between the PSS Administrator, caregivers, and clients.
Update the team regarding client status, caregiver availability, and any software issues.
Document & Timesheet Management:
Prepare and distribute new client packages.
Collect, review, and ensure accurate timesheet submissions.
Administrative Support:
Qualifications & Skills:
Experience in administrative support, preferably in home care or healthcare settings.
Strong organizational skills with attention to detail.
Excellent communication and interpersonal abilities.
Ability to multitask and manage time effectively.
Proficiency in Microsoft Office Suite and HR software (Caryfy or CareBravo experience is a plus).
Knowledge of compliance requirements for home care agencies is preferred.
This role plays a crucial part in maintaining seamless operations between department administration, ensuring that both clients and caregivers receive efficient and compliant service. The ideal candidate will be proactive, detail-oriented, and passionate about supporting the home care industry.