1

Access Point Representative Jobs (NOW HIRING)

Patient Access Rep

Oklahoma City, OK

$16 - $20.50/hr

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all ...

Patient Access Rep

Tulsa, OK

$15.75 - $20/hr

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all ...

Patient Access Rep

Oklahoma City, OK · On-site

$16 - $20.50/hr

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all ...

Patient Access Rep

Springfield, MO

$15.75 - $20/hr

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all ...

$14 - $17.75/hr

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all ...

next page

Showing results 1-20

Access Point Representative information

See salary details

$14

$21

$29

How much do access point representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for access point representative in the United States is $21.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Access Point Representative, and why are they important?

To thrive as an Access Point Representative, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with package tracking systems, basic computer applications, and point-of-sale software is typically required. Excellent communication, problem-solving skills, and reliability help you stand out in this role. These skills ensure efficient package handling, positive customer experiences, and smooth coordination with delivery services.

What are some common challenges faced by Access Point Representatives and how can they be addressed?

Access Point Representatives often encounter challenges such as managing high volumes of package deliveries, coordinating with multiple stakeholders, and ensuring a smooth customer experience. Adapting to fluctuating workloads, especially during peak seasons, requires strong organizational and communication skills. Building effective relationships with both customers and team members helps streamline operations and address issues promptly. Staying proactive and detail-oriented can help representatives handle these challenges efficiently and contribute to a positive work environment.

What are Access Point Representatives?

Access Point Representatives are employees who manage and facilitate the operations of designated pickup and drop-off locations, often for companies like Amazon. They assist customers in retrieving or returning packages, ensure that parcels are stored securely, and provide information about the process. Their role is crucial in enhancing the convenience of online shopping by offering alternative delivery options. Access Point Representatives may also be responsible for verifying customer identification, maintaining accurate records, and ensuring a smooth handoff of packages.

What is the difference between Access Point Representative vs Customer Service Technician?

AspectAccess Point RepresentativeCustomer Service Technician
Required CredentialsHigh school diploma, certifications in networking or telecommunicationsHigh school diploma, technical certifications often in customer service or technical support
Work EnvironmentOffice settings, retail locations, or on-site customer locationsCustomer locations, call centers, or technical support centers
Industry UsageTelecommunications, networking providersTelecommunications, cable, and internet service providers
Common Search/ComparisonYesYes

The main difference between an Access Point Representative and a Customer Service Technician lies in their roles and focus. Access Point Representatives primarily handle customer interactions related to network access points, often working in sales or support environments. Customer Service Technicians focus on troubleshooting, repairing, and maintaining customer equipment and services. Both roles require technical knowledge and certifications, but their work environments and daily tasks differ significantly.

More about Access Point Representative jobs
What are the most commonly searched types of Access Point Representative jobs? The most popular types of Access Point Representative jobs are:
What states have the most Access Point Representative jobs? States with the most job openings for Access Point Representative jobs include:
Infographic showing various Access Point Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,454 per year, or $21.4 per hour.
Patient Access Rep

Patient Access Rep

Mercy

Oklahoma City, OK

$16 - $20.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago


Mercy rating

6.6

Company rating: 6.6 out of 10

Based on 200 frontline employees who took The Breakroom Quiz

556th of 864 rated healthcare providers


Job description

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.
The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies and serves as a mentor to fellow Patient Access co-workers. Position Details:

Experience and Education Requirements:
Proficient in level 2 skills/requirements. High-school diploma or equivalent required. Preceptor training required.


Minimum skills, knowledge and ability requirements:
- Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
- Strong organizational skills; attention to detail.
- Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
- Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements:
* Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
* Position requires prolonged standing and walking during each shift.
* Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.


What Mercy employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Mercy logo

About Mercy

Sourced by ZipRecruiter

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Chesterfield, MO, US

Year founded

1827