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Access Point Representative Jobs (NOW HIRING)

Patient Access Representative

Creve Coeur, MO · On-site

$16.75 - $21.50/hr

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all ...

Patient Access Representative

Anoka, MN · On-site

$17.50 - $22.50/hr

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all ...

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all ...

Patient Access Representative

Fort Smith, AR · On-site

$14.75 - $18.75/hr

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all ...

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Access Point Representative information

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$29

How much do access point representative jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for access point representative in the United States is $21.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.52 per hour, depending on experience, location, and employer.

What are some common challenges faced by Access Point Representatives and how can they be addressed?

Access Point Representatives often encounter challenges such as managing high volumes of package deliveries, coordinating with multiple stakeholders, and ensuring a smooth customer experience. Adapting to fluctuating workloads, especially during peak seasons, requires strong organizational and communication skills. Building effective relationships with both customers and team members helps streamline operations and address issues promptly. Staying proactive and detail-oriented can help representatives handle these challenges efficiently and contribute to a positive work environment.

What are the key skills and qualifications needed to thrive as an Access Point Representative, and why are they important?

To thrive as an Access Point Representative, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with package tracking systems, basic computer applications, and point-of-sale software is typically required. Excellent communication, problem-solving skills, and reliability help you stand out in this role. These skills ensure efficient package handling, positive customer experiences, and smooth coordination with delivery services.

What are Access Point Representatives?

Access Point Representatives are employees who manage and facilitate the operations of designated pickup and drop-off locations, often for companies like Amazon. They assist customers in retrieving or returning packages, ensure that parcels are stored securely, and provide information about the process. Their role is crucial in enhancing the convenience of online shopping by offering alternative delivery options. Access Point Representatives may also be responsible for verifying customer identification, maintaining accurate records, and ensuring a smooth handoff of packages.

What is the difference between Access Point Representative vs Customer Service Technician?

AspectAccess Point RepresentativeCustomer Service Technician
Required CredentialsHigh school diploma, certifications in networking or telecommunicationsHigh school diploma, technical certifications often in customer service or technical support
Work EnvironmentOffice settings, retail locations, or on-site customer locationsCustomer locations, call centers, or technical support centers
Industry UsageTelecommunications, networking providersTelecommunications, cable, and internet service providers
Common Search/ComparisonYesYes

The main difference between an Access Point Representative and a Customer Service Technician lies in their roles and focus. Access Point Representatives primarily handle customer interactions related to network access points, often working in sales or support environments. Customer Service Technicians focus on troubleshooting, repairing, and maintaining customer equipment and services. Both roles require technical knowledge and certifications, but their work environments and daily tasks differ significantly.

More about Access Point Representative jobs
What are the most commonly searched types of Access Point Representative jobs? The most popular types of Access Point Representative jobs are:
What states have the most Access Point Representative jobs? States with the most job openings for Access Point Representative jobs include:
Infographic showing various Access Point Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,454 per year, or $21.4 per hour.

$17 - $25.08/hr

Full-time

Posted 7 days ago


Job description


Job Summary and Responsibilities

As "the champion of first impressions" our valued Patient Access professionals are key contributors to the overall patient experience. You will maximize your talent for organization, operations, customer service and have plenty of opportunity to lead and guide change.

You’ll be seen as a valued resource as you collaborate with administration, management, physicians, and other staff members to support our patients, visitors and other customers. In this Patient Access Representative role you will: 

  • Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors.
  • Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system.
  • Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service.
  • Serve as a mentor to new associates and assist in new employee orientation.
Job Requirements

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

  • Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills preferred.
  • Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines.
  • High School diploma required

Physical Requirements - Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)

Where You'll Work

Founded in 1976, Holy Cross Hospital - Davis has grown into a 220-bed hospital of choice for the flourishing communities of northern Utah. Over the years we have enhanced our care by offering a broad range of services, advanced medical technology, and a comfortable, convenient patient experience. To meet the needs of northern Utah's growing population, we opened a brand-new 16,000-square-foot healthcare facility in Roy, known as the Weber Campus. The Weber Campus, which is convenient for patients in Ogden, Roy, and other neighborhoods west of I-15, currently offers emergency care, radiology, mammography and 24/7 laboratory services. Located in the northern portion of the Wasatch Front and only minutes from Hill Air Force Base, you can enjoy quick access to Ogden, Salt Lake City, Antelope Island State Park, hiking, biking, and the beautiful outdoor activities that Utah is known for.


Pay Range
$17.00 - $25.08 /hour