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Access Point Representative Jobs (NOW HIRING)

CommonSpirit Health

Patient Access Representative

Lehi, UT

$16.25 - $20.75/hr

Holy Cross Hospital Mountain Point is a 40-bed full-service hospital serving the residents of ... In this Patient Access Representative role you will: * Create a positive impression for each ...

Summit Hospital

Patient Access Representative

Frisco, CO · On-site

$18.97 - $32.19/hr

In this Patient Access Representative role you will: * Create a positive impression for each ... Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, ...

Mercy

Patient Access Representative

Rogers, AR · On-site

$16.25 - $20.50/hr

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all ...

Sun River Health

Patient Representative

Bronx, NY · On-site

$20 - $23.13/hr

A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care ... The staff member plays an integral role in the medical care team as the access point for patients ...

Brightpoint Health

Patient Representative

New York, NY

$20 - $23.13/hr

A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care ... The staff member plays an integral role in the medical care team as the access point for patients ...

Mercy

Patient Access Representative

Bentonville, AR · On-site

$15 - $19.25/hr

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all ...

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How much do access point representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for access point representative in the United States is $21.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Access Point Representative, and why are they important?

To thrive as an Access Point Representative, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with package tracking systems, basic computer applications, and point-of-sale software is typically required. Excellent communication, problem-solving skills, and reliability help you stand out in this role. These skills ensure efficient package handling, positive customer experiences, and smooth coordination with delivery services.

What are some common challenges faced by Access Point Representatives and how can they be addressed?

Access Point Representatives often encounter challenges such as managing high volumes of package deliveries, coordinating with multiple stakeholders, and ensuring a smooth customer experience. Adapting to fluctuating workloads, especially during peak seasons, requires strong organizational and communication skills. Building effective relationships with both customers and team members helps streamline operations and address issues promptly. Staying proactive and detail-oriented can help representatives handle these challenges efficiently and contribute to a positive work environment.

What are Access Point Representatives?

Access Point Representatives are employees who manage and facilitate the operations of designated pickup and drop-off locations, often for companies like Amazon. They assist customers in retrieving or returning packages, ensure that parcels are stored securely, and provide information about the process. Their role is crucial in enhancing the convenience of online shopping by offering alternative delivery options. Access Point Representatives may also be responsible for verifying customer identification, maintaining accurate records, and ensuring a smooth handoff of packages.

What is the difference between Access Point Representative vs Customer Service Technician?

AspectAccess Point RepresentativeCustomer Service Technician
Required CredentialsHigh school diploma, certifications in networking or telecommunicationsHigh school diploma, technical certifications often in customer service or technical support
Work EnvironmentOffice settings, retail locations, or on-site customer locationsCustomer locations, call centers, or technical support centers
Industry UsageTelecommunications, networking providersTelecommunications, cable, and internet service providers
Common Search/ComparisonYesYes

The main difference between an Access Point Representative and a Customer Service Technician lies in their roles and focus. Access Point Representatives primarily handle customer interactions related to network access points, often working in sales or support environments. Customer Service Technicians focus on troubleshooting, repairing, and maintaining customer equipment and services. Both roles require technical knowledge and certifications, but their work environments and daily tasks differ significantly.

More about Access Point Representative jobs
What are the most commonly searched types of Access Point Representative jobs? The most popular types of Access Point Representative jobs are:
What states have the most Access Point Representative jobs? States with the most job openings for Access Point Representative jobs include:
What job categories do people searching Access Point Representative jobs look for? The top searched job categories for Access Point Representative jobs are:
Access Point Representative jobs near you
Infographic showing various Access Point Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,454 per year, or $21.4 per hour.
Patient Access Representative

Patient Access Representative

CommonSpirit Health

Lehi, UT

$17 - $25.08/hr

Other

Posted 4 days ago

CommonSpirit Health rating

7.0

Company rating: 7.0 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

401st of 864 rated healthcare providers

Job description

Job Summary and Responsibilities

As "the champion of first impressions" our valued Patient Access professionals are key contributors to the overall patient experience. You will maximize your talent for organization, operations, customer service and have plenty of opportunity to lead and guide change.

You'll be seen as a valued resource as you collaborate with administration, management, physicians, and other staff members to support our patients, visitors and other customers. In this Patient Access Representative role you will:

  • Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors.

  • Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system.

  • Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service.

  • Serve as a mentor to new associates and assist in new employee orientation.

Job Requirements

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

  • Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills preferred.

  • Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines.

  • High School diploma required

Physical Requirements - Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)

Note: this position is PRN, as needed to cover day, evenings and night shift - need full flexibility to cover these schedules

Where You'll Work

Holy Cross Hospital - Mountain Point is a 40-bed full-service hospital serving the residents of northern Utah County. Conveniently located in Lehi, Mountain Point is easily accessible from I-15 and SR-92 just east of Thanksgiving Point. Working in a friendly community-focused hospital environment, our highly skilled medical professionals are committed to delivering exceptional care to the people of Lehi and beyond. We uphold the highest standards of patient care in an environment of respect and we continue to strive toward delivering unparalleled long-term services, equipment and facilities to meet the changing health care needs of our community. We are a leader in advanced surgical technologies and are a Level III trauma center and stroke receiving facility.

Pay Range

$17.00 - $25.08 /hour

We are an equal opportunity employer.

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