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Access Point Representative Jobs (NOW HIRING)

Patient Representative/Front Desk Receptionist Sun River Health provides the highest quality of ... The staff member plays an integral role in the medical care team as the access point for patients ...

Patient Representative/Front Desk Receptionist Sun River Health provides the highest quality of ... The staff member plays an integral role in the medical care team as the access point for patients ...

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Access Point Representative information

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$14

$21

$29

How much do access point representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for access point representative in the United States is $21.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Access Point Representative, and why are they important?

To thrive as an Access Point Representative, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with package tracking systems, basic computer applications, and point-of-sale software is typically required. Excellent communication, problem-solving skills, and reliability help you stand out in this role. These skills ensure efficient package handling, positive customer experiences, and smooth coordination with delivery services.

What are some common challenges faced by Access Point Representatives and how can they be addressed?

Access Point Representatives often encounter challenges such as managing high volumes of package deliveries, coordinating with multiple stakeholders, and ensuring a smooth customer experience. Adapting to fluctuating workloads, especially during peak seasons, requires strong organizational and communication skills. Building effective relationships with both customers and team members helps streamline operations and address issues promptly. Staying proactive and detail-oriented can help representatives handle these challenges efficiently and contribute to a positive work environment.

What are Access Point Representatives?

Access Point Representatives are employees who manage and facilitate the operations of designated pickup and drop-off locations, often for companies like Amazon. They assist customers in retrieving or returning packages, ensure that parcels are stored securely, and provide information about the process. Their role is crucial in enhancing the convenience of online shopping by offering alternative delivery options. Access Point Representatives may also be responsible for verifying customer identification, maintaining accurate records, and ensuring a smooth handoff of packages.

What is the difference between Access Point Representative vs Customer Service Technician?

AspectAccess Point RepresentativeCustomer Service Technician
Required CredentialsHigh school diploma, certifications in networking or telecommunicationsHigh school diploma, technical certifications often in customer service or technical support
Work EnvironmentOffice settings, retail locations, or on-site customer locationsCustomer locations, call centers, or technical support centers
Industry UsageTelecommunications, networking providersTelecommunications, cable, and internet service providers
Common Search/ComparisonYesYes

The main difference between an Access Point Representative and a Customer Service Technician lies in their roles and focus. Access Point Representatives primarily handle customer interactions related to network access points, often working in sales or support environments. Customer Service Technicians focus on troubleshooting, repairing, and maintaining customer equipment and services. Both roles require technical knowledge and certifications, but their work environments and daily tasks differ significantly.

More about Access Point Representative jobs
What are the most commonly searched types of Access Point Representative jobs? The most popular types of Access Point Representative jobs are:
What states have the most Access Point Representative jobs? States with the most job openings for Access Point Representative jobs include:
Infographic showing various Access Point Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,454 per year, or $21.4 per hour.
Security Officer Access Point Attendant

Security Officer Access Point Attendant

Allied Universal

Lakeland, FL

$18.65/hr

Part-time

Retirement

Posted 3 days ago


Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,384 frontline employees who took The Breakroom Quiz

67th of 100 rated security


Job description

Overview

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Access Point Attendant in Lakeland, FL, you will serve and safeguard clients in a range of industries such as Government, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal as an Access Control Officer at a government location, where you will monitor entry points, verify credentials, and conduct routine patrols to help support a professional environment. This is a driving post, offering the chance to stay active while providing strong customer service and communication. Bring your reliability, agility, and integrity to a team that puts people first and delivers through teamwork.

Position Type: Part Time

Pay Rate: $18.65 / Hour

Job Schedule:

DayTimeFri02:00 PM - 10:00 PMSat02:00 PM - 10:00 PM

What You'll Do:

  • Provide customer service to visitors, employees, and/or contractors by carrying out site-specific access control procedures, credential checks, and entry screening at a government location.
  • Monitor entrances, exits, and restricted areas, helping to deter unauthorized access by verifying identification, maintaining visitor logs, and/or communicating access concerns to site contacts.
  • Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, following post orders and supporting emergency response activities when appropriate.
  • Conduct regular and random patrols around the location and perimeter, observing for unusual activity, unsecured access points, and/or other security-related concerns.
  • Document daily activities, access-related events, and incident details in required reports, and communicate clearly with Allied Universal leadership and/or site representatives regarding security-related issues.

Minimum Requirements:

  • 1 or more years of security-related experience are required.
  • A valid driver's license is required in accordance with Allied Universal driver policy requirements.
  • A guard card or license is preferred.
  • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
  • Possess a high school diploma or equivalent.
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
  • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
  • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • A valid driver's license will be required for driving positions only.

Why Join Us:

  • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
  • Career Growth: Get paid training and access to career growth opportunities.
  • Financial Benefits: Participate in our retirement savings plan to invest in your future.
  • Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID
2026-1600219

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US