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How much do 311 operator jobs pay per hour?

As of May 30, 2026, the average hourly pay for 311 operator in the United States is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What is a 311 Operator job?

A 311 Operator handles non-emergency calls from the public, providing information and assistance on city services, programs, and concerns. They answer questions, process service requests, and direct callers to the appropriate departments. Operators must have strong communication skills, knowledge of local government services, and the ability to handle high call volumes efficiently.

What are the key skills and qualifications needed to thrive in the 311 Operator position, and why are they important?

To excel as a 311 Operator, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with call center software, municipal information databases, and CRM systems is often required. Excellent communication, patience, and problem-solving abilities help operators manage diverse public inquiries efficiently. These competencies are vital for delivering accurate information, providing quality assistance to the public, and maintaining smooth city service operations.

What does a typical workday look like for a 311 Operator?

A 311 Operator typically spends their day answering incoming calls or digital requests from residents seeking information about city services, reporting non-emergency issues, or requesting assistance. Operators document service requests, provide clear instructions, and may coordinate with various municipal departments to ensure issues are addressed promptly. Teamwork is common, as operators often collaborate with supervisors and field personnel to resolve complex cases. While the role is fast-paced and at times challenging, it offers the satisfaction of directly helping community members and keeping city operations running smoothly.
More about 311 Operator jobs
What cities are hiring for 311 Operator jobs? Cities with the most 311 Operator job openings:
What are the most commonly searched types of 311 Operator jobs? The most popular types of 311 Operator jobs are:
What states have the most 311 Operator jobs? States with the most job openings for 311 Operator jobs include:
What job categories do people searching 311 Operator jobs look for? The top searched job categories for 311 Operator jobs are:
311 Operator jobs near you
Infographic showing various 311 Operator job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Nights. Highlights an 100% In-person job distribution, with an average salary of $41,738 per year, or $20.1 per hour.

Owner Operator Driver

Sunburst Truck Lines

Sugar Land, TX • On-site

$4K/wk

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Drive With Sunburst Truck Lines! Contracting Solo Owner Operators!
Owner Operator Advantages:
  • Up to $250,000 annual gross pay
  • Top earners average $4,000 weekly settlements
  • Home nightly for intermodal
  • $1,500 Referral bonus
Owner Operator Requirements:
  • Applicant must be at least 23 years old
  • Applicant must have a minimum of 2 years of verifiable tractor-trailer experience
  • Applicant must possess a TWIC card
  • Applicant must have less than two preventable accidents in the last three years, regardless of payment
  • Applicant must have less than two moving violations in the last three years
About Sunburst Truck Lines Inc
Sunburst Truck Lines fosters a driver-friendly culture focused on building career-long relationships with the best drivers in the business. As a result, our customers can expect the highest standards for safety, reliability, and professionalism from a Sunburst driver. Our brand of driver-friendly culture promotes a strong emphasis on family and personal safety. In addition, Sunburst strives to connect quality drivers with responsible contractors who understand the benefits of ownership and the advantages of partnership.

Call Us Today

(877) 311-5965

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