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How much do 311 operator jobs pay per hour?

As of May 30, 2026, the average hourly pay for 311 operator in the United States is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What is a 311 Operator job?

A 311 Operator handles non-emergency calls from the public, providing information and assistance on city services, programs, and concerns. They answer questions, process service requests, and direct callers to the appropriate departments. Operators must have strong communication skills, knowledge of local government services, and the ability to handle high call volumes efficiently.

What are the key skills and qualifications needed to thrive in the 311 Operator position, and why are they important?

To excel as a 311 Operator, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with call center software, municipal information databases, and CRM systems is often required. Excellent communication, patience, and problem-solving abilities help operators manage diverse public inquiries efficiently. These competencies are vital for delivering accurate information, providing quality assistance to the public, and maintaining smooth city service operations.

What does a typical workday look like for a 311 Operator?

A 311 Operator typically spends their day answering incoming calls or digital requests from residents seeking information about city services, reporting non-emergency issues, or requesting assistance. Operators document service requests, provide clear instructions, and may coordinate with various municipal departments to ensure issues are addressed promptly. Teamwork is common, as operators often collaborate with supervisors and field personnel to resolve complex cases. While the role is fast-paced and at times challenging, it offers the satisfaction of directly helping community members and keeping city operations running smoothly.
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311 Operator jobs near you
Infographic showing various 311 Operator job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Nights. Highlights an 100% In-person job distribution, with an average salary of $41,738 per year, or $20.1 per hour.

Water Systems Operator I

City of Garland Texas

Apollo, PA • On-site

$19.37 - $24.96/hr

Full-time

Posted 25 days ago

Job description

Summary

This position is an "Operator in Training (OIT)" responsible for learning how to operate the City's water pump stations through automated controls and automated monitoring of City's sewer lift stations. This position monitors the integrity of the Water Distribution System and provides 24-hour/7-day per week/365 day per year call center and dispatch operations for water utility trouble calls. Also, responsible for serving as municipal 311 operator for after hour customer service calls.

Pay Range:$19.37 - $24.96 (Depends on qualifications and experience)

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Maintain departmental optimum water pressure to all areas of the City at all times via Supervisory Control and Data Acquisition (SCADA) system

  • Monitor water inflow, outflow, tank/tower levels, and pressure throughout the water system, via SCADA.

  • Monitor Wastewater Collection System Lift Station operations data for 24 hour/7day per week/365 day per year operation, via SCADA.

  • Provide 24 hour/7day per week/365 day per year Water Utility operations and dispatching management support activities.

  • Provide after hour non-stand-by Animal Control dispatching and call management support activities for the municipality.

  • Provide 24 hour/7day per week/365 day per year intra-City after hour non-emergency support activities for the municipality.

Minimum Qualifications

  • High School Diploma or General Equivalency Diploma (GED)

  • 1 year of related experience working in Water utilities, dispatch center, or equivalent Class D Water Distribution license required

  • Must be able to obtain a Class C Water Distribution license from the Texas Commission on Environmental Quality (TCEQ) within 18 months from hire

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience:

  • High School Diploma plus 6 months advanced study

  • 1-3 years related experience

Knowledge, Skills & Abilities

  • Basic knowledge of general dispatch operations

  • Basic knowledge of water utility operation systems

  • Skill in basic computer operations and the ability to learn new systems

  • Skill in multi-tasking

  • Ability to work a flexible schedule

  • Ability to provide clear communications and customer service via the phone

Licenses and Certifications

  • Class D Water Distribution license required

  • Must be able to obtain a Class C Water Distribution license from the Texas Commission on Environmental Quality (TCEQ) within 18 months from hire

  • Valid Class C Texas driver's license

Physical Requirements / Work Environment

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.

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