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How much do 311 operator jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for 311 operator in the United States is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the 311 Operator position, and why are they important?

To excel as a 311 Operator, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with call center software, municipal information databases, and CRM systems is often required. Excellent communication, patience, and problem-solving abilities help operators manage diverse public inquiries efficiently. These competencies are vital for delivering accurate information, providing quality assistance to the public, and maintaining smooth city service operations.

What does a typical workday look like for a 311 Operator?

A 311 Operator typically spends their day answering incoming calls or digital requests from residents seeking information about city services, reporting non-emergency issues, or requesting assistance. Operators document service requests, provide clear instructions, and may coordinate with various municipal departments to ensure issues are addressed promptly. Teamwork is common, as operators often collaborate with supervisors and field personnel to resolve complex cases. While the role is fast-paced and at times challenging, it offers the satisfaction of directly helping community members and keeping city operations running smoothly.

What is a 311 Operator job?

A 311 Operator handles non-emergency calls from the public, providing information and assistance on city services, programs, and concerns. They answer questions, process service requests, and direct callers to the appropriate departments. Operators must have strong communication skills, knowledge of local government services, and the ability to handle high call volumes efficiently.

More about 311 Operator jobs
What cities are hiring for 311 Operator jobs? Cities with the most 311 Operator job openings:
What are the most commonly searched types of 311 Operator jobs? The most popular types of 311 Operator jobs are:
What states have the most 311 Operator jobs? States with the most job openings for 311 Operator jobs include:
What job categories do people searching 311 Operator jobs look for? The top searched job categories for 311 Operator jobs are:
311 Operator jobs near you
Infographic showing various 311 Operator job openings in the United States as of July 2026, with employment types broken down into 74% Full Time, 17% Part Time, 1% Temporary, 6% Contract, and 2% Summer. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,738 per year, or $20.1 per hour.

Direct Support Professional

BRANCHES RESIDENTIAL SERVICES LLC

Indianapolis, IN • On-site

$15 - $16/hr

Part-time

Medical, Life

Re-posted 8 days ago

Job description

Fishers Indiana
WEEKEND HOURS OPEN
Starting/Training wage: $15.00 /$16.00
Benefits: Major Medical, Life Insurance and Aflac
TO APPLY TEXT: "71025" TO "844-311-6432"
Branches Residential Services is a locally owned and operated company providing services for individuals with disabilities in their homes and in the community. Focusing on the individual and their unique needs is our top priority! Reliable supervisory supports is key to providing our individuals with the level of support and care they deserve. We offer Major Medical, Life Insurance and Aflac
REQUIREMENTS: High School Diploma or equivalent, valid Indiana drivers license, reliable transportation, active auto insurance, current vehicle registration, clean criminal history and driving record. Current CPR/First Aid preferred Candidates should be proficient with communication, reliable, caring, flexible and willing to learn.
Responsibilities vary per homesite, but may include:
Assist with daily living activities, including preparing meals and assisting with personal hygiene.
Complete and update daily paperwork accurately.
Transport individual to job, various community activities and doctor appointments.
Assist with teaching about and preparing healthy meal plans to encourage optimal health.
Exhibit flexibility to changing situations and be able to adapt as necessary.
Participate in required meetings and training.
TO APPLY TEXT:
"71025" TO "844-311-6432"
or call 812-821-3321 or email J.macy@branchesrs.com

Apply