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311 Operator Jobs (NOW HIRING)

Next Move Healthcare

RN, OR

Littleton, CO · On-site

$2.3K/wk

RN, OR Care Career is looking for OR RN's to fulfill an assignment in Littleton, Colorado. Gross Pay: $2,311 Hourly Rate: $20 Weekly Stipend: $1,512 Shift: 5x8 Hour Evening Shift Shifts Per Week: 5 ...

Next Move Healthcare

RN - OR

Aurora, CO · On-site

$1.9K/wk

RN, OR Care Career is looking for OR RN's to fulfill an assignment in Aurora, Colorado. Gross pay: $1,959 Hourly rate: $18 Weekly stipend: $1,311 Shift: 3x12 hour day shift Shifts per week: 3 ...

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311 Operator information

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How much do 311 operator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for 311 operator in the United States is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a 311 operator?

To excel as a 311 Operator, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with call center software, municipal information databases, and CRM systems is often required. Excellent communication, patience, and problem-solving abilities help operators manage diverse public inquiries efficiently. These competencies are vital for delivering accurate information, providing quality assistance to the public, and maintaining smooth city service operations.

What does a 311 operator do?

A 311 Operator typically spends their day answering incoming calls or digital requests from residents seeking information about city services, reporting non-emergency issues, or requesting assistance. Operators document service requests, provide clear instructions, and may coordinate with various municipal departments to ensure issues are addressed promptly. Teamwork is common, as operators often collaborate with supervisors and field personnel to resolve complex cases. While the role is fast-paced and at times challenging, it offers the satisfaction of directly helping community members and keeping city operations running smoothly.

What is a 311 operator?

A 311 Operator handles non-emergency calls from the public, providing information and assistance on city services, programs, and concerns. They answer questions, process service requests, and direct callers to the appropriate departments. Operators must have strong communication skills, knowledge of local government services, and the ability to handle high call volumes efficiently.

Is 311 a remote job?

A 311 Operator typically works in a call center environment, handling calls and providing information to the public. Most positions require on-site work, though some agencies may offer limited remote options depending on the organization and role requirements.

Is working for a 311 operator a good job?

A 311 operator is responsible for handling public inquiries and service requests, often working in a call center environment with standard office hours. The job typically requires good communication skills, patience, and the ability to use computer systems and databases. It can offer stable employment and benefits, but job satisfaction depends on individual preferences and work environment.
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311 Operator jobs near you
Infographic showing various 311 Operator job openings in the United States as of August 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,738 per year, or $20.1 per hour.

Direct Support Professional

BRANCHES RESIDENTIAL SERVICES LLC

Bloomington, IN • On-site

$15 - $15.50/hr

Other

Medical, Life

Re-posted 18 days ago

Job description

DirectSupportProfessional Description: Bloomington Indiana Full Time 7 days on 7 days off *Day Position 8AM to 8PM Starting/Training wage: $15.00 /$15.50 Benefits: Major Medical, Life Insurance and Aflac TO APPLY TEXT: "71025" TO "844-311-6432" Branches Residential Services is a locally owned and operated company dedicated to supporting individuals with disabilities in their homes and throughout the community. We are committed to person-centered care, meaningful support, and helping each individual thrive. We are seeking dependable, compassionate professionals who are ready to make a positive impact while growing with a supportive team. We offer Major Medical, Life Insurance, and Aflac benefits. Qualifications: High school diploma or equivalent required; valid Indiana driver’s license; reliable transportation; active auto insurance; current vehicle registration; and a clean criminal history and driving record. Current CPR/First Aid certification is preferred. Ideal candidates will have strong communication skills and be dependable, compassionate, flexible, and eager to learn. Responsibilities may vary by homesite and can include: Assist with daily living activities, including meal preparation and personal care support. Complete and maintain accurate daily documentation and reports. Provide transportation to work, community activities, and medical appointments as needed. Support individuals in learning about and preparing healthy meal options that encourage overall wellness. Demonstrate flexibility in changing situations and adapt to individual needs and daily routines. Participate in required meetings, trainings, and ongoing professional development. Ready to apply? "71025" TO "844-311-6432" Text "71025" to 844-311-6432, or call 812-821-3321, or email J.macy@branchesrs.com.

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