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311 Operator Jobs in Washington, DC (NOW HIRING)

DC Government Careers

IT Systems Manager

Washington, DC · On-site

$114K - $160K/yr

Develops and maintains standard operating procedures, system documentation and technical training materials for 911 and 311 systems. Follows the District IT policy and regulations for change ...

DC Government Careers

IT Specialist

Washington, DC · On-site

$74K - $96K/yr

... 911/311 systems and applications and network infrastructure; escalates complex problems as needed. Plans, schedules, and performs the installation of all IT hardware, operating systems, and ...

Annexa Inc.

Senior Business Systems Analyst

Washington, DC · On-site

$0.01 - $115/hr

... DC's 911/311 operations. Responsibilities: * Formulate and define systems scope and objectives ... Devise or modify procedures to solve complex problems considering system limitations, operating ...

CW and Sons Infrastructure, Inc

Operator

Washington, DC · On-site

$25 - $28/hr

The Operator must: * 3+ years of experience on large excavators (ie John Deere 180 or larger), backhoes and/or front end loaders. * Responsible for safe operation and maintenance (ie greasing) of ...

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How much do 311 operator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for 311 operator in Washington, DC is $22.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.10 per hour, depending on experience, location, and employer.

What is a 311 operator?

A 311 Operator handles non-emergency calls from the public, providing information and assistance on city services, programs, and concerns. They answer questions, process service requests, and direct callers to the appropriate departments. Operators must have strong communication skills, knowledge of local government services, and the ability to handle high call volumes efficiently.

What does a 311 operator do?

A 311 Operator typically spends their day answering incoming calls or digital requests from residents seeking information about city services, reporting non-emergency issues, or requesting assistance. Operators document service requests, provide clear instructions, and may coordinate with various municipal departments to ensure issues are addressed promptly. Teamwork is common, as operators often collaborate with supervisors and field personnel to resolve complex cases. While the role is fast-paced and at times challenging, it offers the satisfaction of directly helping community members and keeping city operations running smoothly.

What skills and qualifications are needed to be a 311 operator?

To excel as a 311 Operator, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with call center software, municipal information databases, and CRM systems is often required. Excellent communication, patience, and problem-solving abilities help operators manage diverse public inquiries efficiently. These competencies are vital for delivering accurate information, providing quality assistance to the public, and maintaining smooth city service operations.

Is working for a 311 operator a good job?

A 311 operator is responsible for handling public service inquiries and requests, often working in a call center environment with standard office hours. The job typically requires good communication skills, patience, and familiarity with computer systems. It can offer stable employment and benefits, but may involve high call volumes and stressful situations depending on the city or organization.

What are the most commonly searched types of 311 Operator jobs in Washington, DC?

The most popular types of 311 Operator jobs in Washington, DC are:

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For 311 Operator jobs in Washington, DC, the most frequently searched job titles are:

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311 Operator jobs near you
Infographic showing various 311 Operator job openings in Washington, DC as of August 2026, with employment types broken down into 47% Full Time, 50% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,363 per year, or $22.8 per hour.

6years Tier II support for critical 311 or 911 - Part time

GoIntellects Inc.

Washington, DC • On-site

$43 - $45/hr

Part-time

Posted 16 days ago

Job description

Role:  Tier II support for critical 311/911
Location : Washington, DC (Onsite)
Client : DC Government
Job Description :
IT professional (6–10 yrs) providing Tier II support for critical 311/911 operations—troubleshooting workstations, apps, networks. Supports Mobile Data Computers to ensure field unit connectivity. Weekend role: 10-hour shifts, 2 days/week.

Shift time 2 PM - Midnight

Responsibilities: 
  1. 1. Provides Tier II IT support for 911 and 311 call floor operations, including troubleshooting workstations, testing software updates, resolving system glitches, and assisting users. 
    2.  Supports MDC division operations, including imaging, processing client support requests, configuring, and maintaining toughbooks, routers, and associated vehicle installations. 
    3.  Provides support and feedback on implementation of IT hardware and application solutions for the call floor and MDC environments. 
    4.  Performs tests, participates in system acceptance procedures, and performance monitoring methods for call floor applications and MDC systems. 
    5.  Supports radio communications, dispatch operations, and network system infrastructure, including routine monitoring, alarm escalation, and coordination with OCTO and external stakeholders. 
    6.  Provides IT support for Mobile VPN and mobile connectivity tools, including diagnostics, troubleshooting, and coverage analysis. 
    7.  Follows OUC-IT Standard Operating Procedures (SOPs) for Tier II troubleshooting and daily operations. 
    8.  Supports IT asset management by tracking, updating, and maintaining inventory of call floor and MDC hardware, ensuring accurate records of equipment assignment, deployment, and lifecycle status. 
    9.  Uses the ServiceNow ticketing system to open, track, update, and close OUC-IT service tickets in accordance with established processes. 
    10.  Participates in inter-agency coordination to ensure technical requirements for 911, 311, and MDC systems are met. 
    11.  Assists with security patching, operating system upgrades, firewall coordination, and integration of agency software into call floor and MDC environments. 
    12.  Assists in the deployment of new hardware and applications, including installation, configuration, testing, and user support. 
    13.  Performs other duties and responsibilities as required, assigned, or requested. 
  2.  
Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience