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311 Operator Jobs in Chicago, IL (NOW HIRING)

Security Delivery Lead

Chicago, IL · On-site

$132K - $338K/yr

Collaborative work style; comfortable operating in matrixed teams across client, legal, technical ... to $311,200 Washington $141,100 to $311,200 About Accenture Accenture is a leading global ...

Operator

Schaumburg, IL · On-site

$21.50/hr

Reporting to the Operations Manager and taking daily direction from a Shift Supervisor, the Operator is responsible for coordinating all activities on the conveyor by organizing the work orders at ...

Operator

Schaumburg, IL · On-site

$21.50/hr

Reporting to the Operations Manager and taking daily direction from a Shift Supervisor, the Operator is responsible for coordinating all activities on the conveyor by organizing the work orders at ...

Warehouse Operator/Forklift Operator

Elwood, IL · On-site

$17.50 - $20.75/hr

Warehouse Operator II: * 3-4 years of warehouse experience. Cold storage warehouse preferred but not required. * Stand Up Forklift experience required. * Experience using other MHE equipment ...

Operator II Reports To: - Production Supervisor Shift: 3am-3pm or 3pm-3am (rotating 2-2-3 schedule) Position Summary: The Jenner Jahn Machine Operator is responsible for operating and maintaining ...

Operator

Melrose Park, IL

$17.25 - $22.50/hr

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to complete basic mathematical calculations. Compensation DP ...

Operator

Melrose Park, IL · On-site

$17.25 - $22.50/hr

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to complete basic mathematical calculations. Compensation DP ...

Operator

Melrose Park, IL · On-site

$17 - $22.50/hr

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to complete basic mathematical calculations. Compensation DP ...

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311 Operator information

See Chicago, IL salary details

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How much do 311 operator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for 311 operator in Chicago, IL is $20.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.79 per hour, depending on experience, location, and employer.

What is a 311 operator?

A 311 Operator handles non-emergency calls from the public, providing information and assistance on city services, programs, and concerns. They answer questions, process service requests, and direct callers to the appropriate departments. Operators must have strong communication skills, knowledge of local government services, and the ability to handle high call volumes efficiently.

What does a 311 operator do?

A 311 Operator typically spends their day answering incoming calls or digital requests from residents seeking information about city services, reporting non-emergency issues, or requesting assistance. Operators document service requests, provide clear instructions, and may coordinate with various municipal departments to ensure issues are addressed promptly. Teamwork is common, as operators often collaborate with supervisors and field personnel to resolve complex cases. While the role is fast-paced and at times challenging, it offers the satisfaction of directly helping community members and keeping city operations running smoothly.

What skills and qualifications are needed to be a 311 operator?

To excel as a 311 Operator, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with call center software, municipal information databases, and CRM systems is often required. Excellent communication, patience, and problem-solving abilities help operators manage diverse public inquiries efficiently. These competencies are vital for delivering accurate information, providing quality assistance to the public, and maintaining smooth city service operations.

Is working for a 311 operator a good job?

A 311 operator is responsible for handling public service inquiries and requests, often working in a call center environment with standard office hours. The job typically requires good communication skills, patience, and familiarity with computer systems. It can offer stable employment and benefits, but may involve high call volumes and stressful situations depending on the city or organization.

What are the most commonly searched types of 311 Operator jobs in Chicago, IL?

The most popular types of 311 Operator jobs in Chicago, IL are:

Infographic showing various 311 Operator job openings in Chicago, IL as of August 2026, with employment types broken down into 47% Full Time, 51% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,030 per year, or $20.7 per hour.

Enterprise AI Value Strategy Senior Manager | Song Marketing

Accenture

Chicago, IL • On-site

$132K - $338K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New


Accenture Federal Services rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

51st of 500 rated business services


Job description

Job Description

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

As a Senior Manager in Enterprise AI Value Strategy, you advise clients on how to create and capture value from AI and data. You define enterprise, industry-specific and function-specific AI and data strategy, develop value cases and roadmaps, shape AI and data operating models and platform strategy, embed Responsible AI, and lead tech-driven transformations. You translate complex data into actionable insights, engaging senior client stakeholders, leading workstreams and large-scale delivery, and tying AI initiatives to measurable business outcomes.

  • Shape vision and create opportunities for data & AI led business reinvention.
  • Define and structure an organization's data and AI strategy to build and optimize data assets and AI technologies for growth & competitive advantages.
  • Assess maturity of an organization's AI and data foundation. Define building blocks required to convert to an AI-first organization, including technology and AI platform blueprint, data strategy and future-ready operating model.
  • Create the business case, investment profile and roadmap to deliver on the strategy.
  • Infuse Responsible AI in vision and roadmap, develop plan for leveraging ecosystem partners, and define operating model to foster a culture of innovation and experimentation.
  • Identify people, processes and technologies to develop and operationalize AI solutions.
  • Create strategy for AI-first products and develop commercialization opportunities.

Basic Qualifications:

  • Minimum 10 years of AI & Data experience - including solutioning, designing, or delivering AI & Data projects
  • Minimum 10 years of high-value consulting experience, including large-scale delivery with minimal oversight and proven ability to lead workstreams and meet deadlines or relevant industry / functional experience

Preferred Qualifications:

  • Experience leading senior-level (C-suite) conversations or managing senior-level stakeholders
  • Engineering problem-solver mindset - ability to apply technology creatively to complex business problems
  • Strong program management and verbal and written communication skills
  • Driven and entrepreneurial: ability to originate and shape new deals and lead go-to-market activities
  • Excellent leadership and people skills: proven ability to build effective teams, foster collaboration and inclusion, and build strong relationships with stakeholders / clients


Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 10/01/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture


Role Location Annual Salary Range
California $132,500 to $338,300
Cleveland $122,700 to $270,600
Colorado $132,500 to $292,200
District of Columbia $141,100 to $311,200
Illinois $122,700 to $292,200
Maine $112,900 to $249,000
Maryland $132,500 to $292,200
Massachusetts $132,500 to $311,200
Minnesota $132,500 to $292,200
New York $122,700 to $338,300
New Jersey $141,100 to $338,300
Virginia $122,700 to $311,200
Washington $141,100 to $311,200

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.Read more here

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us anemailor speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, pleaseclick herefor additional important information.

Please read Accenture'sRecruiting and Hiring Statementfor more information on how we process your data during the Recruiting and Hiring process.


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