1

311 Operator Jobs in Chicago, IL (NOW HIRING)

Operator

Schaumburg, IL · On-site

$21.50/hr

Reporting to the Operations Manager and taking daily direction from a Shift Supervisor, the Operator is responsible for coordinating all activities on the conveyor by organizing the work orders at ...

Operator

Schaumburg, IL · On-site

$21.50/hr

Reporting to the Operations Manager and taking daily direction from a Shift Supervisor, the Operator is responsible for coordinating all activities on the conveyor by organizing the work orders at ...

Operator

Melrose Park, IL · On-site

$17.25 - $22.50/hr

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to complete basic mathematical calculations. Compensation DP ...

Operator II

Aurora, IL · On-site

$22 - $25/hr

Operator II Reports To: - Production Supervisor Shift: 3am-3pm or 3pm-3am (rotating 2-2-3 schedule) Position Summary: The Jenner Jahn Machine Operator is responsible for operating and maintaining ...

Operator

Melrose Park, IL

$17.25 - $22.50/hr

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to complete basic mathematical calculations. Compensation DP ...

Operator

Melrose Park, IL

$17 - $22.50/hr

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to complete basic mathematical calculations. Compensation DP ...

Operator II

Aurora, IL · On-site

$22 - $25/hr

Operator II Reports To: - Production Supervisor Shift: 3am-3pm or 3pm-3am (rotating 2-2-3 schedule) Position Summary: The Jenner Jahn Machine Operator is responsible for operating and maintaining ...

next page

Showing results 1-20

311 Operator information

See Chicago, IL salary details

$10

$20

$29

How much do 311 operator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for 311 operator in Chicago, IL is $20.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What is a 311 operator?

A 311 Operator handles non-emergency calls from the public, providing information and assistance on city services, programs, and concerns. They answer questions, process service requests, and direct callers to the appropriate departments. Operators must have strong communication skills, knowledge of local government services, and the ability to handle high call volumes efficiently.

What does a 311 operator do?

A 311 Operator typically spends their day answering incoming calls or digital requests from residents seeking information about city services, reporting non-emergency issues, or requesting assistance. Operators document service requests, provide clear instructions, and may coordinate with various municipal departments to ensure issues are addressed promptly. Teamwork is common, as operators often collaborate with supervisors and field personnel to resolve complex cases. While the role is fast-paced and at times challenging, it offers the satisfaction of directly helping community members and keeping city operations running smoothly.

What skills and qualifications are needed to be a 311 operator?

To excel as a 311 Operator, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with call center software, municipal information databases, and CRM systems is often required. Excellent communication, patience, and problem-solving abilities help operators manage diverse public inquiries efficiently. These competencies are vital for delivering accurate information, providing quality assistance to the public, and maintaining smooth city service operations.

Is working for a 311 operator a good job?

A 311 operator is responsible for handling public service inquiries and requests, often working in a call center environment with standard office hours. The job typically requires good communication skills, patience, and familiarity with computer systems. It can offer stable employment and benefits, but may involve high call volumes and stressful situations depending on the city or organization.

What are the most commonly searched types of 311 Operator jobs in Chicago, IL?

The most popular types of 311 Operator jobs in Chicago, IL are:

Infographic showing various 311 Operator job openings in Chicago, IL as of August 2026, with employment types broken down into 86% Full Time, 3% Contract, and 11% Nights. Highlights an 100% In-person job distribution, with an average salary of $41,701 per year, or $20 per hour.

Finance Transformation Practitioner - Senior Manager

Accenture

Chicago, IL • On-site

$132K - $338K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago


Accenture Federal Services rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

47th of 494 rated business services


Job description

Finance Transformation Practitioner
We are looking for a commercially sharp, deeply experienced Finance Practitioner to lead Finance Reinvention for Fortune 500 clients. You will combine domain mastery in F&A with genuine fluency in AI, agentic technologies, and modern ERP ecosystems - driving deals from origination through execution and building lasting CFO-level relationships. This is a senior client-facing role for someone who can sell, shape, and deliver large-scale transformation in equal measure.
What You Will Do
  • Lead F&A sales and transformation - Own the full deal lifecycle from pursuit and origination through shaping, oral presentations, workshops, co-design, and project execution for global enterprise clients.
  • Drive CFO-level relationships - Serve as a trusted advisor to CFOs, CAOs, and Finance leadership, influencing strategy and generating new opportunities through insight and credibility.
  • Design AI-first Finance solutions - Apply agentic AI, intelligent automation, and emerging ERP and ecosystem technologies to reinvent F&A operating models, with clear value outcomes at the centre of every design decision.
  • Shape compelling value propositions - Translate complex transformation programs into commercially clear narratives that win client CFO confidence and close large-scale managed services deals.
  • Deliver deep domain expertise - Act as a recognized specialist in at least one F&A tower (PTP, OTC, RTR, or FP&A), leading process re-engineering, digital transformation, and AI integration within that domain.
  • Set the thought leadership agenda - Contribute to market-facing points of view on Finance Reinvention, AI in F&A, and the future of the Finance function; elevate the firm's presence at industry forums.

Job Qualifications:
Required
  • Bachelor's degree in Finance, Accounting, or equivalent; CPA a strong plus
  • 10+ years in large-scale F&A transformation, consulting, or BPO - with a clear sales or revenue component
  • Proven track record leading and closing large Finance consulting or managed services deals
  • Minimum 5 years deep domain experience in PTP, OTC, RTR, or FP&A
  • Demonstrated AI fluency - able to design and articulate AI-first operating models, not just reference AI concepts

Preferred
  • CPA certified; Big 4 or Tier 1 consulting background
  • Hands-on experience deploying agentic AI, GenAI, or intelligent automation in a Finance context
  • Deep familiarity with leading ERP and F&A platforms (SAP, Oracle, Workday, Coupa, etc.)
  • Industry expertise in Consumer Goods, Industrials, or Financial Services
  • Experience in structuring and winning F&A managed services contracts

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 07/12/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $132,500 to $338,300
Cleveland $122,700 to $270,600
Colorado $132,500 to $292,200
District of Columbia $141,100 to $311,200
Illinois $122,700 to $292,200
Maine $112,900 to $249,000
Maryland $132,500 to $292,200
Massachusetts $132,500 to $311,200
Minnesota $132,500 to $292,200
New York $122,700 to $338,300
New Jersey $141,100 to $338,300
Virginia $122,700 to $311,200
Washington $141,100 to $311,200
About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

What Accenture Federal Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom