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311 Operator Jobs in Texas (NOW HIRING)

City of Denton, TX

311 Call Center Representative

Denton, TX · On-site

$23.39 - $30.41/hr

Customer Services Division: 311 CALL CENTER EX Opening Date: 08/10/2026 Closing Date: 8/25/2026 11 ... Maintain all files and records, classify and index per Standard Operator Procedures (SOPs); prepare ...

New

City of Denton, TX

311 Call Center Representative

Denton, TX · On-site

$23.39 - $30.41/hr

Customer Services Division: 311 CALL CENTER EX Opening Date: 08/10/2026 Closing Date: 8/25/2026 11 ... Maintain all files and records, classify and index per Standard Operator Procedures (SOPs); prepare ...

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How much do 311 operator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for 311 operator in Texas is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.62 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a 311 operator?

To excel as a 311 Operator, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with call center software, municipal information databases, and CRM systems is often required. Excellent communication, patience, and problem-solving abilities help operators manage diverse public inquiries efficiently. These competencies are vital for delivering accurate information, providing quality assistance to the public, and maintaining smooth city service operations.

What does a 311 operator do?

A 311 Operator typically spends their day answering incoming calls or digital requests from residents seeking information about city services, reporting non-emergency issues, or requesting assistance. Operators document service requests, provide clear instructions, and may coordinate with various municipal departments to ensure issues are addressed promptly. Teamwork is common, as operators often collaborate with supervisors and field personnel to resolve complex cases. While the role is fast-paced and at times challenging, it offers the satisfaction of directly helping community members and keeping city operations running smoothly.

What is a 311 operator?

A 311 Operator handles non-emergency calls from the public, providing information and assistance on city services, programs, and concerns. They answer questions, process service requests, and direct callers to the appropriate departments. Operators must have strong communication skills, knowledge of local government services, and the ability to handle high call volumes efficiently.

Is 311 a remote job?

A 311 Operator typically works in a call center environment, handling calls and providing information to the public. Most positions require on-site work, though some agencies may offer limited remote options depending on the organization and role requirements.

Is working for a 311 operator a good job?

A 311 operator is responsible for handling public inquiries and service requests, often working in a call center environment with standard office hours. The job typically requires good communication skills, patience, and the ability to use computer systems and databases. It can offer stable employment and benefits, but job satisfaction depends on individual preferences and work environment.

What are the most commonly searched types of 311 Operator jobs in Texas?

The most popular types of 311 Operator jobs in Texas are:

What are popular job titles related to 311 Operator jobs in Texas?

For 311 Operator jobs in Texas, the most frequently searched job titles are:

What job categories do people searching 311 Operator jobs in Texas look for?

The top searched job categories for 311 Operator jobs in Texas are:

What cities in Texas are hiring for 311 Operator jobs?

Cities in Texas with the most 311 Operator job openings:

311 Operator jobs near you
Infographic showing various 311 Operator job openings in Texas as of August 2026, with employment types broken down into 47% Full Time, 50% Part Time, 2% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $38,885 per year, or $18.7 per hour.

311 Call Center Representative

City of Denton, TX

Denton, TX • On-site

$23.39 - $30.41/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

City Of Denton rating

6.6

Company rating: 6.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

729th of 846 rated public administrative organizations

Job description

Salary: $23.39 - $30.41 Hourly
Location : Denton, TX
Job Type: Full-Time
Job Number: 26-00277
Department: Customer Services
Division: 311 CALL CENTER EX
Opening Date: 08/10/2026
Closing Date: 8/25/2026 11:59 PM Central
FLSA: Non-Exempt
Summary
This requisition expires on August 25, 2026, but may close earlier if the position is filled prior to the expiration date.
Responsible for coordinating the City of Denton's emergency and non-emergency activities with the customers and utility crews to ensure the best service possible. Utilize the Customer Relationship Management (CRM) software and other work force management applications to manage workload and dispatch appropriate crews to respond to customer needs.
Essential Functions and Other Important Duties
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
DUTIES
  • Receives incoming calls, emails, and/or work request from internal and external customers through a Customer Relationship Software.
  • Research internal and external stakeholder concerns, seek and provide resolution to the request; dispatch crews, as appropriate.
  • Utilize the Workforce Management software to appropriately track customer requests; respond, and dispatch City of Denton resources, appropriately.
  • Process, log, and file all necessary work orders in the appropriate work database.
  • Assist with projects and performs back-office assignments, as needed.
  • Assist peers with questions, errors, and escalated customer issues.
  • Maintain telephone contact with the department and responds to emergencies at all hours, as necessary.
  • Maintain all files and records, classify and index per Standard Operator Procedures (SOPs); prepare, and submit reports, as appropriate.
  • Perform system and file maintenance functions, including but not limited to, accurately storing, and retrieving records, completing file searches, audit and update data, route information as appropriate; contact leadership and/or vendor to troubleshoot issues, as needed.
  • Serve as Subject Matter Expert on City of Denton non-emergency services and customer request resolution processes.
  • Preform regular radio-based safety checks for dispatched crews; contact leadership if unable to reach dispatched crew after identified time frame.
SUPERVISORY/BUDGET RESPONSIBILITIES
None.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Requirements
EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS
  • High School Diploma or equivalent; and,
  • Four (4) years' experience in utility dispatch, customer service, call center, or related field,
OR
  • Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.
REQUIRED SKILLS/ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
  • Knowledge of applicable laws and regulations, as well as City of Denton policies and Procedures.
  • Knowledge of the City of Denton streets and neighborhoods.
  • Skill in identifying moderate problems and implement solutions.
  • Skill at an intermediate level, working with Microsoft Office 365, and other software systems to complete work.
  • Skill in interpersonal relationships, including using tact, patience, and courtesy.
  • Skill in providing exceptional service to internal and external customers.
  • Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment.
  • Ability to establish and maintain effective interpersonal relationships.
  • Ability to accurately prepare and maintain records, files, and reports.
  • Ability to handle records and moderate situations of a confidential nature.
  • Ability to handle difficult and stressful situations with professional composure and confidentiality.
  • Ability to be flexible and adaptable to changing work environment to facilitate/accomplish needed activities.
  • Ability to document all adjustments necessary and approved to complete the project.
  • Ability to communicate effectively, both in oral and in written forms, speak publicly, and listen intently to other points of view.
  • Ability to meet Quality Assurance Requirements and other key performance metrics for the call center.
CONDITIONS OF EMPLOYMENT
  • Must have and maintain a valid Class "C" Driver's License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class "C" driver's license and state required minimum automobile liability insurance within 90 days of hire per state law).
  • Must pass a drug test, driver's license check, criminal history background check and social security number verification.

Environmental Factors and Conditions/Physical Requirements
SAFETY
  • Perform preventive maintenance on tools and equipment; ensure equipment is in safe operating condition.
  • Follow established safety procedures and techniques to perform job duties including lifting and climbing; operate tools and equipment according to established safety procedures.
  • Promptly report unsafe conditions in the work area and/or any conditions that are not immediately correctable to the supervisor.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
  • Safety Sensitive (Subject to random drug testing): No.
  • Tools/Equipment Used: Standard office equipment, including computer and peripherals.
  • Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
  • Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
  • Lifting: Lifting no more than 10 pounds.
  • Environment: Works in an office setting, not eligible for remote work; requires irregular and/or prolonged hours.
  • Travel: Travels to City of Denton buildings and professional meetings as required.
  • Attendance: Regular and punctual attendance at the worksite is required for this position.
    • Must be able to work onsite rotating 12-hour shifts, including nights, weekends, holidays, and overtime.
  • Mental Demands: Maintains emotional control under stress; works with frequent interruptions.
CORE VALUES
  • Inclusive
  • Collaborative
  • Service-Oriented
  • Strategically Focused
  • Fiscally Responsible
TOP TIER BENEFITS
  • Medical, dental, and vision coverage in addition to life and disability insurance plans
  • Employee Health Clinic
  • Paid Vacation Days and Paid Holidays
  • Retirement Plan
EEO STATEMENT
The City of Denton is an equal opportunity employer. It is the City of Denton's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.
ADA/EOE/ADEA
This job description is not an employment agreement, contract agreement, or contract. Management has the exclusive right to alter this job description at any time without notice.
E-Verify:
The City of Denton participates in the federal E-Verify program in order to verify a new employee's authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.
The City of Denton maintains competitive benefit options. Details are available here.
01
Do you believe you meet the minimum qualifications as outlined in the job description?
  • Yes
  • No

02
Which best describes your highest completed level of education?
  • High School Diploma or GED
  • Associate Degree or Technical Certification
  • Bachelor's Degree
  • Master's Degree or higher
  • None of the above

03
This position requires working overtime outside of regular business hours as needed. Can you meet this requirement?
  • Yes
  • No

04
Check the boxes next to the systems/software in which you are proficient:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Teams
  • JD Edwards
  • None

05
Do you possess a Class "C" Driver's License?
  • Yes
  • No

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