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How much do 311 operator jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for 311 operator in Texas is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the 311 Operator position, and why are they important?

To excel as a 311 Operator, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with call center software, municipal information databases, and CRM systems is often required. Excellent communication, patience, and problem-solving abilities help operators manage diverse public inquiries efficiently. These competencies are vital for delivering accurate information, providing quality assistance to the public, and maintaining smooth city service operations.

What does a typical workday look like for a 311 Operator?

A 311 Operator typically spends their day answering incoming calls or digital requests from residents seeking information about city services, reporting non-emergency issues, or requesting assistance. Operators document service requests, provide clear instructions, and may coordinate with various municipal departments to ensure issues are addressed promptly. Teamwork is common, as operators often collaborate with supervisors and field personnel to resolve complex cases. While the role is fast-paced and at times challenging, it offers the satisfaction of directly helping community members and keeping city operations running smoothly.

What is a 311 Operator job?

A 311 Operator handles non-emergency calls from the public, providing information and assistance on city services, programs, and concerns. They answer questions, process service requests, and direct callers to the appropriate departments. Operators must have strong communication skills, knowledge of local government services, and the ability to handle high call volumes efficiently.

What are the most commonly searched types of 311 Operator jobs in Texas? The most popular types of 311 Operator jobs in Texas are:
What are popular job titles related to 311 Operator jobs in Texas? For 311 Operator jobs in Texas, the most frequently searched job titles are:
What job categories do people searching 311 Operator jobs in Texas look for? The top searched job categories for 311 Operator jobs in Texas are:
What cities in Texas are hiring for 311 Operator jobs? Cities in Texas with the most 311 Operator job openings:
311 Operator jobs near you
Infographic showing various 311 Operator job openings in Texas as of July 2026, with employment types broken down into 1% Internship, 38% Full Time, 8% Part Time, 2% Contract, and 51% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,885 per year, or $18.7 per hour.

Distribution Center Worker, Head Start 2026-2027 Pool

ESC Region 19

El Paso, TX • On-site

$32K - $39K/yr

Full-time

Re-posted 5 days ago

Job description

Annualized Salary: $32,900.00 - $39,311.00
Closes: Until Filled
Summary
The Distribution Center Worker maintains effective and open communication with internal and external customers and provides daily and weekly delivery and pickup of supplies and materials to and from all Head Start sites and administrative offices. The Distribution Center Worker also maintains an accurate and updated inventory system for all supplies, materials, and equipment that are received, delivered, and stored at the distribution center.
Qualifications
  • High school diploma or GED
  • Degree in warehouse management (preferred)
  • Effective interpersonal skills
  • Experience in warehouse setup and organization
  • Computer literacy in inventory control systems
  • Ability to work continuously with figures with a high degree of accuracy
  • Forklift operator certification (preferred)
  • Valid Texas driver's license
  • Excellent organizational and communication skills
  • Bilingual in English and Spanish (preferred)
  • Availability to work extended hours, including evenings and weekends, as needed to meet programmatic goals
  • Any equivalent combination of acceptable training and experience as determined by the Executive Director

Details
Location: 9775 Kenworthy, El Paso, TX 79924
Level: HS Manual Trades 4
Annualized Salary: $32,900.00 - $39,311.00
Employment Days: 235
Closes: Until Filled
>> Apply Now
Joann Morales
jmorales02@esc19hs.net
(915) 790-4724

Apply