Contact Center Coordinator

Position Summary

The Contact Center Coordinator is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.

Summary of Duties and Responsibilities:

· Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients

· Enter patient demographics, insurance, and referral information into EMR

· Cancel and reschedule appointments, as assigned

· Work as directed/as needed

· Maintain and follow HIPAA policies and procedures

· Other relevant duties as assigned by the Manager/Director

Abilities, Knowledge and Skills

Effective communication skills to include:

1. Ability to fluently speak and read English

2. Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals

3. Ability to communicate effectively, verbally and written, with all levels of staff and patients

Education, Prior Work Experience, Special Skill And Knowledge Requirements

• High school diploma or GED required

• Prior medical office experience, preferred

• Strong computer skills

• Must be a quick learner, organized, and team oriented

• Excellent communication and customer service skills

• Previous customer service experience

• Valid Driver’s License required

• Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks

• Ability to travel to satellite offices, as needed

• Must be at least 18 years of age

• Ability to work with patients directly and pleasantly

• Ability to work independently