Project Coordinator

Project Coordinator 1 -

Top-ranked national direct marketing agency is seeking an Agency Customer Support Representative. The ideal candidate will have 0-1+ years experience in direct marketing and digital marketing. The selected candidate will be responsible for maintaining excellence in client service and handling the day-to-day responsibilities of communicating with the sales teams and peers. Attention to detail, time management, and prioritizing daily work are critical to success in the role. Duties & Responsibilities * Primary point of contact for field sales teams to execute direct mail campaigns across all OEMs * Captures all dealer requested details for each campaign, working with Creative, Data, and Production to in-market each individual direct mail enrollment * Ensure all information is captured on the enrollment forms; work with Sales team to gather all needed info * Oversees implementation of all campaigns ensuring accurate, efficient, and timely execution * Ensures that all client requests are handled in a timely manner * Work with various internal and external data partners to ensure accuracy

• Works with creative team on campaign development * Maintains high quality control procedures and make recommendations as necessary for improvements * Ensures all processes are documented * Strong communication and administration skills are essential * The ideal candidate would be a self-starter and would require minimal direct supervision Technical Requirements * Basic Microsoft Office applications (MS Word, Excel) Preferred Qualifications * 1-5 yrs. customer service experience preferred * Strong interpersonal, written, and verbal communication skills * Ability to work effectively in a cross functional dynamic team environment * Ability to maintain positive, professional demeanor at all times * Attention to detail
• Salesforce experience is a plus