Housekeeping Manager

We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.

SUMMARY

The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and employees to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.

Responsible for leading the efficient operation of all areas of housekeeping, including guest rooms, public areas, storage rooms and working areas. Also assist in supervising all housekeeping and laundry employees and assigning work duties. Ensure that Miraval’s standards of cleanliness and service are consistently maintained. Housekeeping Manager assists the Executive Housekeeper in controlling costs and keeping expenses in line with budgeted goals. Assist Executive Housekeeper in maintaining par stock levels for supplies, conducting regular inventories and ordering supplies as needed.

Duties and Responsibilities:

• Help plan the workday for the Housekeeping department and distribute assignments accordingly.
• Schedule employees, keeping within budget guidelines.
• Utilize all resources available to meet the department’s goals.
• Help train employees on an ongoing basis.
• Tour property daily and note any extra/special cleaning or maintenance required.
• Conduct room inspections daily.
• Check quality and quantity of work of room attendants and supervisors.
• Ensure work orders are being consistently done as needed and followed up on.
• Maintain professional and constant communication with Front Desk and Engineering.
• Ensure all equipment is properly maintained and in good working order.
• Assist and keep accuracy of Lost and Found department.
• Ensure all rooms, public areas, departmental storages and working areas are cleaned according to department’s standards.
• Assist in training and development of programs for housekeeping staff.
• Ensure the Housekeeping and Laundry departments comply with OSHA regulations.
• Assist in maintaining par stock levels and in keeping expenses within budget guidelines.
• Ensure guests requests related to Housekeeping are met in a timely manner.
• Assist with employees evaluations.
• Maintain a neat and orderly work area.
• Follow all safety procedures for the department and for Miraval.
• Assist and perform any other duties management may request to aid in the operation of the Resort
• Keep track of par level and have necessary inventory for business needs.

Required Qualifications:

The requirements listed below represent the knowledge, skill, and/or ability required.

• Ability to work long hours.
• Ability to walk and/or stand for long periods of time.
• Ability to accommodate to a changing schedule.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Strong organizational skills to track data and follow through on tasks in a timely manner.
• Ability to work with and supervise a large multicultural staff.
• Must be able to multitask.
• Good written and verbal communications skills.
• Demonstrate enthusiasm for challenges.
• Adapt well to changes.
• Ability to motivate a large staff.
• Ability to work well as a team with other management members.
• Intermediate computer skills in the resort’s property management system, excel and word.
• Strong interpersonal relations. Be personable while being firm and fair at the same time.
• Assist in the process of selecting, interviewing and hiring new employees.
• Assist in training of new employees.
• Assist in coaching, counseling and disciplining of staff members.
• Assist in the supervision of the entire Housekeeping department, including laundry.
• Must speak, read, and write in English, Spanish preferred.