Associate Director, US IT infrastructure

OVERVIEW

We seek a results-focused, innovative, customer-centric well-qualified individual to join our talented team as Associate Director US IT Infrastructure. This role will develop and execute US IT infrastructure strategy including defining blueprint/objectives, building/consolidating IT infrastructure, leading the operational activities (security, governance, policies, and risk assessment), and ensuring that performed tasks comply with company policies, best industry standards, applicable regulations and support organizational priorities.

The role will also oversee functions related to support, configure, maintain, and upgrade networks and in house servers along with monitoring of network/server performance, troubleshooting more complex issues and deploying solutions. Additionally, this role will work closely with the Quality department to ensure compliance standards.

Location: Exton, PA

PRIMARY DUTIES AND RESPONSIBILITIES:

• Develop and implement a strategic roadmap, including network infrastructure, computing hardware, cyber and data security, etc.
• Develop and implement policies, controls, and processes in compliance with regulatory requirements.
• Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
• Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
• Responsible for the data center performance and provides advice and recommendations by being the Global Shared Service teams single point of contact; Supporting process alignment and shared services activities, such as network migrations, infrastructure refreshes, application monitoring, and release management
• Ensure the stability of Infrastructure to be available to the business to enable seamless operation by ensuring backups and recovery, business continuity plans, disaster recovery (ensuring RPO and RTO is defined and attained), ensuring high availability design is maintained for critical systems, Developing, upgrading, deploying, monitoring, maintaining, and supporting all IT infrastructure and networks
• Oversees security of systems, networks, and enterprise information.
• Facilitates IT security audits or investigations.
• Develops and maintains relationships with external IT vendors and service providers.
• Support the organizations IT systems implementation/operation,
• May lead the evaluation of new technologies and perform analysis/feasibility studies to guide decisions on the best way to optimize IT infrastructure efficiency and performance.

QUALIFICATIONS:

• A bachelor's degree in information technology, computer science, or related field from an accredit college.; an advanced degree in a relevant related field is preferred.
• 10+ years experience in a similar role with systems administration/hosting, network and security, IT infrastructure management.
• Experience leading change management
• Experience in negotiating outside contracts and managing outside vendors preferred.
• Experience providing technical leadership in the design of highly complex IT infrastructure across on-prem, 3rd party hosted, and Public Cloud platforms
• Solid understanding/experience of network, server, security and SAN, buildup & Consolidation & Monitoring.
• Developed trouble-shooting and problem-solving abilities; Must have the ability to troubleshoot complex problems involving multiple technologies and develop solutions.
• Experience with performance modeling, capacity analysis, and planning.
• Ability to work under pressure of multiple tasks and deadlines.
• Ability to effectively prioritize workload and manage changes in direction.
• Ability to work proactively with minimal direction in a fast-paced technical environment.
• Industry certifications highly preferred
• GxP and 21 CFR Part 11 experience highly desirable
• Life Sciences or Healthcare industry experience preferred
• Strong written and verbal communication skills, proficient in both English and Mandarin preferred
• Experience and expertise in project management with a proven track record to plan, execute and deliver projects on time and within budget

Benefits:

Pharmaron cares about our work community and offers a variety of benefits allowing employees the opportunity to customize a benefits package that meets their personal needs. Company benefits include the following:

• Medical, Dental & Vision Insurance Plan with Employer Contribution
• Health Reimbursement Account Funded by Employer
• Healthcare & Dependent Care Flexible Spending Accounts
• Employee Life and AD&D Insurance 100% Employer Paid
• Voluntary Life and AD&D Insurance for Employee, Spouse & Child(ren)
• Short and Long Term Disability 100% Employer Paid
• 401k with Employer Match
• Employee Assistance Program

About Pharmaron

Pharmaron is a premier R&D service provider for the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities, and established a broad spectrum of research, development and manufacturing service capabilities throughout the entire drug discovery, preclinical and clinical development process across multiple therapeutic modalities, including small molecules, biologics and Cell & Gene Therapy products. With over 19,000 employees, and operations in China, the U.S., and the U.K., Pharmaron has an excellent track record in the delivery of R&D solutions to its partners in North America, Europe, Japan and China.

Pharmaron is proud to be an Equal Employment Opportunity and Affirmative Action employer.