House Attendant (Overnight)

POSITION PURPOSE:

To provide the best quality of service and a high standard of cleanliness. The appearance and cleanliness of the hotel is the responsibility of everyone and cooperation is essential to achieve the objective of the hotel in accordance with Hotel, Corporate and local standards. Clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring resort's standards of cleanliness. Provide linen supplies for Room Attendants and stock floor closets. Provide linen supplies for Room Attendants and stock floor closets. Deliver and retrieve items requested by guests and Inspector. The House Attendant must deliver prompt and courteous service to guests, ensuring all guest experiences are distinctively supreme. This position must adhere to all safety procedures, and follow all appropriate policies and procedures while constantly striving to improve all standards of operation. Completes service orders by delivering requested items to Guest Rooms in a timely manner with the highest level of courtesy, with an emphasis on VIP arrivals.

ESSENTIAL FUNCTIONS:

• Assists the Guest Room Attendants, Inspectors, and management with delivering items requested for incoming arrivals, special attention guests, high expectation guest
• Fully Stocks kitchens for incoming VIP 4 following the traces report and above arrivals ensuring all dishes are clean and free of fingerprints or smudges
• Delivers requested items to guest rooms in a timely manner with the highest level of courtesy in accordance with the Company standards.
• Places robes, blankets, and magazines on each floor in the elevator landings as needed.
• Retrieves items from guest rooms or service areas to place back in their proper storage location. As needed or by request
• Assists Guests with utilizing equipment in the room when necessary
• Maintains storage lockers by organizing, sweeping, moping, and discarding any garbage as needed
• Reports if any items are low on inventory
• Utilizes safety equipment as required.
• Reports completion of assigned service orders via HotSOS mobile
• Disposes of Boxes or bulky trash in the trash loading dock
• Maintains quality of guest amenities and ensuring all technological devices are in working condition
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Clean designated areas with proper chemicals, tools and equipment:

1. Guest room floor corridors
2. Floor closets
3. Service corridors
4. Elevators, tracks and landings
5. Guest laundry room
6. Guest vending areas/Ice Machine Room
7. Stairwells

• Work in a safe manner and abide by occupational Health & Safety legislation and hotel policies in regard to accident and incident reporting procedures

• Abide by the policies and procedures as set out in the Associate Handbook and any other applicable Company Policies

• Wear the appropriate uniform as supplied by the hotel and appropriate footwear

• Attend all scheduled shifts including shift work and weekend work in accordance with the schedules

• Greet guest in a friendly and courteous manner during all interactions

• Handle all guest interactions with the highest level of hospitality and professionalism

• Responsible for reporting any maintenance required in the hotel including guest corridors

• Ensure that all storage areas are functional, well maintained, clean and have a professional appearance

• Dust tables, lighting fixtures, house phones and wall décor with damp rags and appropriate cleaning chemicals.

• Polishes and wipes all ice machines, ensuring ice machines are in working order.

• Mops and sweeps ice machine rooms removing any debris

• Ensures stairwells are free of debris and spills by mopping and sweeping

• Throws soiled linen and trash down their respective chutes

• Disposes of Boxes or bulky trash in the trash loading dock

• Removes linen and trash for associate elevator landings

• Mops and sweeps all service areas (Storage Lockers, Elevator Landing, Chute Rooms, and Linen Lockers)

• Cleans Bio-Hazardous spills while adhering to Company, state, and Federal standards.

• Tidies up and organizes Linen Lockers and Storage Lockers reporting any missing items as needed

• Placing items in Elevator Landing into proper storage locations

• Reports completion of assigned service orders via HotSOS mobile

• Utilizes safety equipment as required.

• Conduct inventories

• Attends daily pre-shift meetings

• Maintains high-quality functionality and aesthetic to all assigned work tools (i.e. Changing Vacuum Bags regularly, Keys, iPods, Carts), and reports any damage or discrepancies.

• Stock runner lockers

• Liaise with the Coordinators/supervisor about any requests, urgent messages or matters

• Ensure all rubbish is collected regularly and to be taken down to the loading dock at the end of the day

• Ensure that all service areas are clean at the end of the shift

• Remove the bottles and paper from the recycling crate and take to the loading dock

• Ensure guest amenities and cages are re-stocked daily and advise shift leaders if anything is to be ordered

• Ensure that lost property is returned to the Housekeeping department as soon as possible and appropriate forms are completed

• Fully understand all House Attendant procedures and daily duties checklist

• Perform other duties/tasks and projects as assigned

• Review assigned area and complete general removal of any trash or debris on floors.

• Maintain complete knowledge of and comply with all departmental policies /service procedures/standards.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• Be familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately.

• Resolve guest complaints, ensuring guest satisfaction.

• Provide timely delivery of any items requested by guests.

• Retrieve items from guest rooms and return to proper storage areas.

• Report any damages or maintenance problems to the Management.

• Turn over any lost and found items to the Lost and Found.

• Ensure security of guest room access and resort property.

• Able to work under pressure at a rapid pace.

• Must vacuum and clean guest corridors daily

• Pick up rollaway from the guest room.

• Reject Linen daily

• Must be able to move furniture

• Performs other related duties as assigned.

QUALIFICATION STANDARDS:

EDUCATION

High School graduate or equivalent preferred

EXPERIENCE

Previous janitorial experience preferred. Knowledge of floor buffer, extractor operation. Must be able to work varied shifts, to include weekends and holidays.