Branch Manager

We are a rapidly growing staffing firm seeking a dynamic leader for the role of Branch Manager. The Branch Manager will be responsible for driving a successful operation within the Laurel, MD area.

Must be fluent in English and Spanish.

Objective: Provide superior Client and Candidate/Associate experiences and cohesive team interaction. By managing activity metrics and standards of multiple departments within the Branch, you will ensure only superior-quality associates are identified, onboarded, and dispatched to customers.

ESSENTIAL FUNCTIONS

• Maintain a robust pipeline of viable candidates for internal positions
• Negotiates bill rates and conversion fees with clients.
• Develop, Lead, Support, and assist in Social Media Strategy and initiatives
• Work with all levels of management in developing and executing corporate and local strategic initiatives
• Ensure client orders are filled with qualified field staff promptly and according to our commitment to excellence
• Creates and fosters a team environment that exhibits mutual respect throughout the organization.
• Facilitates daily staff meetings to review the status of orders, progress toward filling orders, and communicate any ongoing issues with clients.
• Ensures that weekly quality and productivity checks (audits) are performed
• Assists in growth and development by cross-selling/leveraging all LOB's with existing client portfolio through quality staffing and outstanding customer service
• Manages office profitability to ensure metrics are met; prepares branch forecasts and prepares/executes business development plans to reach desired results.
• Ensures that operations of the branch are sound including but not limited to weekly/monthly/quarterly reporting and analysis as requested by management
• Establishes weekly, monthly, and annual goals and develops strategies to achieve those goals
• Acts as CSR when required, recruits, selects, and interviews temporary associates and internal candidates
• Resolves issues for clients, branch personnel, associates, and field staff
• Ensures individual and staff compliance with all company policies and procedures as well as with Federal and State employment laws. Educates staff on changes as updates to become available.
• Financial management of branch operations (budgeting, forecasting, monthly P&L review, credit, and collections, etc.)
• Investigates and resolve client complaints. Takes disciplinary action, as appropriate
• Executes effective business development activities including prospecting and qualifying clients, maintaining and establishing new client relationships, identifying cross-selling opportunities, and scheduling client visits.
• Coach and counsel associates on behavioral and performance issues, document and take corrective action as necessary

COMPETENCIES

• 3+ years of management experience required. Staffing industry (specifically in the manufacturing field) experience is a plus but not mandatory
• Motivated, detail-oriented and results-driven
• Must possess clear decision-making capabilities and display a strong work ethic; must consistently demonstrate a high level of integrity and practice honest decision making
• Strong active listening and multitasking skills; ability to prioritize workload and work effectively and accurately in a high-pressure environment with strong attention to detail
• Proven ability to lead and develop a team
• Strong working knowledge of labor and employment laws, locally and federally
• Ability to "multi-task", and shift priorities quickly
• Superb written and verbal communication skills; personable, positive, and courteous
• Proficient in Microsoft Office
• Problem-solving mentality

BENEFITS

• Competitive salary + commission + bonuses
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Pet Insurance
• 401K Plan with company contribution
• Supplemental Benefits
• Employee Discount Program
• Employee Assistance Program
• Progressive training and development
• Life Insurance
• Short and Long Term Disability
• Opportunities for advancement
• PTO
• Paid Holidays

We are an Equal Opportunity Employer and it is our policy to consider all applicants for employment on the basis on their qualifications for the job without regard to age, race, creed, color, citizenship, national origin, liability for military service, disability, sex, sexual orientation, marital status or any other protected classification. We actively pursue this policy in all aspects of employment including hiring, promotion, transfer, termination, recruitment, rates of pay, selection for training, and general treatment during employment. Employment opportunity is not only a legal principle; it is a moral commitment as well.