Sales Support

About Pantheon

Pantheon is a 25 year old family-owned business guided by a steadfast commitment to purpose, performance, planet and philanthropy (the 4 "P"s of our Pantheon logo). Our mission is to deliver exceptional floor and wall surface solutions to the commercial architecture and design community, while embracing a deep commitment to environmental stewardship, social responsibility, and to our partners: our employees, vendors, clients and customers.

Job Description

We're on the hunt for a dynamic Sales Support professional to join our team, with a special focus on enhancing our engagement with architect and interior design clients. This role is not just about supporting sales; it's about elevating the client experience to unprecedented levels of excellence.

As a pivotal member of our sales support team, your mission will be multifaceted. You will be the linchpin in providing our clients with comprehensive product knowledge, from samples and pricing to detailed product specifications. Your efforts will be instrumental in assisting the sales team in crafting unforgettable sales presentations and client events that not only captivate but convert.

Your responsibilities will extend beyond the initial engagement, as you will play a crucial role in project follow-ups, ensuring that every opportunity is nurtured and transformed into concrete sales. This is more than a support role; it's an opportunity to be at the heart of building Pantheon's reputation for reliability, trust, and exceptional quality.

We are looking for someone who is not just looking for a job but is passionate about making a real impact. Someone who believes in the power of exceptional service to build lasting client relationships. If you are ready to be part of a team that pushes the boundaries of what's possible in sales support and client engagement, Pantheon is your next home. Join us, and let's build a future where every client interaction with Pantheon is an endorsement of trust and excellence.

SALES SUPPORT RESPONSIBILITIES

• Fulfill client requests for samples, pricing, product information and product availability
• Schedule sales presentations with existing and new accounts
• Assist sales reps in organizing client events (order food, prepare samples, etc.)
• Occasionally attend sales meetings to assist (virtual and locally in person), take notes, identify action items, distribute action items to appropriate team member, and ensure completion. When requested by Sales Rep, follow up with client post meeting.
• Conduct research to identify prospective new clients
• Assist sales team with identifying and presenting the most compatible product(s) in our product portfolio to help clients meet their particular project needs
• Send thank you notes and gifts to clients
• Creation of Sales and Product PPT presentations (in collaboration with Sales or Marketing team member)
• Initial point of contact for incoming digital leads, tracking in CRM and leads distribution
• Maintain/update client accounts in Pantheon’s CRM
• Occasionally hand-deliver samples and client appreciation gifts to local client firms
• Gather data, prepare and distribute various Sales and Project Reports
• Handle administrative duties related to trade shows (1-2 per year)
• National Account Clients – organize weekly team meeting, manage data and information received, update changes on documents/CRM, add notes for all important communication, ensure team is in sync on all attributes of the account.
• Other administrative tasks related to sales

Requirements

We are in search of an exceptional individual who embodies the following qualities:

• A genuine passion for fostering and nurturing strong connections, both with our valued clients and within our dynamic team.
• Superior time management and organizational abilities that set you apart, ensuring efficiency and productivity in every task.
• An innate drive and self-starter attitude, demonstrating a proactive approach to all aspects of your work.
• Outstanding decision-making capabilities, along with a knack for resolving problems innovatively and thinking creatively.
• The skill to juggle multiple responsibilities effortlessly, adapting to shifting priorities with ease to deliver the highest level of service to our clients and support to our sales team.
• A strong inclination towards thriving in a close-knit, fast paced, and self-driven entrepreneurial environment that moves quickly and values each team member’s contribution.
• A keen eagerness to dive deep into learning about our products, equipped with the ability and willingness to assist clients thoroughly with their inquiries and needs.
• Exceptional communication skills, particularly over the phone and through email, where you blend professionalism with a personal, lively, and upbeat tone.

Education and Experience

• 2+ years related experience: customer service, sales, sales support, account management, client relations or similar experience in a B2B setting required
• Demonstrated proficiency in Microsoft Package, including PowerPoint and Excel
• Previous experience working with the commercial architect/design community and/or building products industry is a plus but not required
• High School Diploma or equivalent required. Associate or 4 year degree preferred.

Benefits

Work/Life Balance:

• Health Care Plan (Medical, Dental & Vision)
• 3 weeks PTO with growing accruals up to 5 weeks/year
• 9 paid holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Good Friday, Thanksgiving, Friday following Thanksgiving, Christmas Eve and Christmas Day
• Jury Duty
• Bereavement
• 1 Week Paid Time Off for Philanthropic Work after 1 year in addition to regular PTO
• Training & Development
• Family culture and positive, peaceful environment
• Bonus Plan in addition to Annual Salary

Lots of Opportunity for Growth and Advancement!

Work Location: In person (Hybrid 1 day/week an option)

Compensation: $50k-$60k Base Salary, plus Quarterly Bonus Plan

Learn more about our company and products by visiting our website at: http://www.pantheontile.com