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Customer Support Representative Intuit Turbotax Jobs

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$16/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

EnSoftek inc

Customer Support Representative

Beaverton, OR · On-site

$16.75 - $22.75/hr

Working at EnSoftek office in Beaverton, EHR Technical Support Representative will be responsible for front line interaction with our customers, satisfactorily troubleshooting and resolving incoming ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada * Assist end users with ...

orderlunches

Customer Support Representative

San Carlos, CA · On-site

$19.25 - $26.25/hr

Customer Support Representative Job Duties: * Manage in-bound calls, emails, contact us inquires and Chat via Zendesk from customers throughout the United States and Canada * Assist end users with ...

Area Temps

Customer Support Representative

Westlake, OH · On-site

$20/hr

A manufacturing company is offering an immediate full-time opportunity for a Customer Support Representative to answer phones and emails, enter data into ERP System, handle customer inquiries, track ...

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$48K - $58K/yr

Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. As workforce expectations ...

98 Ventures

Customer Support Representative

Tulsa, OK · On-site

$15/hr

Customer Support Representative Overview The Customer Support Representative will be responsible for specific duties as they relate to scheduling and processing payment for deliveries. This ...

SmoothStar Tech

Intuit Customer Service

Miami, FL

$15.25 - $20.75/hr

... TurboTax customers. Be a positive representative for Intuit and the Turbo Tax product; take a ... Provide support via phone and/or SmartLook one-way video and screen share technology. Customer ...

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All JobsCustomer Support Representative Intuit Turbotax Jobs

Customer Support Representative Intuit Turbotax information

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$12

$19

$28

How much do customer support representative intuit turbotax jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for customer support representative intuit turbotax in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Representative for Intuit TurboTax, and why are they important?

To thrive as a Customer Support Representative for Intuit TurboTax, you need a solid understanding of tax concepts, customer service best practices, and typically a high school diploma or equivalent. Familiarity with CRM systems, help desk platforms, and TurboTax software is important, as are any certifications in customer service or tax preparation. Exceptional communication, patience, and problem-solving skills help you effectively address diverse customer needs and resolve issues efficiently. These skills ensure customers receive accurate, timely assistance and a positive experience, which is crucial for maintaining trust and satisfaction with the TurboTax brand.

What is the difference between Customer Support Representative Intuit Turbotax vs Customer Service Associate Intuit Turbotax?

AspectCustomer Support Representative Intuit TurbotaxCustomer Service Associate Intuit Turbotax
Required CredentialsHigh school diploma or equivalent; some roles may prefer prior customer service experienceHigh school diploma or equivalent; basic computer skills required
Work EnvironmentCall centers, remote work, or in-office supportCall centers, retail locations, or remote support
Employer & Industry UsagePrimarily in financial software and tax preparation servicesCustomer support for tax software and financial products

Both roles involve assisting customers with tax software issues, but Customer Support Representatives often handle more complex inquiries and may require more experience. Customer Service Associates typically focus on general support and basic troubleshooting. Both positions are essential in delivering quality customer service within Intuit's tax software division.

What does a Customer Support Representative at Intuit TurboTax do?

A Customer Support Representative at Intuit TurboTax assists customers with questions and issues related to TurboTax products and services. They provide guidance on tax software usage, help troubleshoot technical problems, and resolve billing or account concerns. Representatives may communicate with customers through phone, chat, or email, ensuring a positive experience and accurate information. Their goal is to help users file their taxes confidently and efficiently.

What are some common challenges faced by Customer Support Representatives at Intuit TurboTax, and how can they be effectively managed?

Customer Support Representatives at Intuit TurboTax often encounter challenges such as handling high call volumes during tax season, assisting customers with varying levels of tax knowledge, and resolving complex technical or account issues. To manage these challenges effectively, representatives benefit from strong problem-solving skills, patience, and comprehensive training on TurboTax products and policies. Collaboration with team members and access to a robust knowledge base also help in delivering accurate, timely support while maintaining a positive customer experience.
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What job categories do people searching Customer Support Representative Intuit Turbotax jobs look for? The top searched job categories for Customer Support Representative Intuit Turbotax jobs are:
Customer Support Representative Intuit Turbotax jobs near you
Infographic showing various Customer Support Representative Intuit Turbotax job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Customer Support Rep

Customer Support Rep

SecurityMetrics

Orem, UT • On-site

Other

Posted 26 days ago

Job description

Salary: up to $16/HR (DOE), plus performance bonus up to $400 per pay period.

Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Customer Support!


SecurityMetrics is looking for experienced Customer Support staff to join our Customer Support team! This is an in-house position, and we are not looking to hire remote employees at this time. We are looking for applicants that have a customer service background to assist customers in understanding our products and processes. As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cybersecurity threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe!


Responsibilities


  • Provide basic customer support and account maintenance via phone or email
  • Scope customers to determine their PCI Self Assessment Questionnaire type
  • Help customers navigate and understand the PCI Self Assessment Questionnaire


Required Skills and Experience


  • Basic computer skills (i.e. typing, email, web browser)
  • Basic understanding of networks and network devices
  • Ability to troubleshoot account issues
  • Desire to learn and grow
  • Excellent written and oral communication skills
  • Ability to listen to, comprehend, empathize, and resolve customers needs and concerns


Preferred Skills and Experience


  • Fluent in English and any of the following languages:
    • Portuguese
    • Chinese/Mandarin
    • Spanish
    • French/Quebecois
  • Part-time positions are available upon review
  • Familiar with PCI-DSS
  • Experience working in a Call Center
  • Experience dealing in Customer Service
  • Familiar with Linux
  • Basic understanding of HTML