Medical Assistant - Care Coordinator

Job Summary:

The Medical Assistant Care Coordinator will support assigned physician(s) with patient care and clinical documentation into the electronic medical records in an efficient manner. Perform and direct patient care services including, but not limited to, admission interview, accurate documentation and timely patient flow. Accurately performs ancillary healthcare services while assisting the physician through documentation of specific components of the patient visit and executing specified physician instructions. Ensure priority care is provided to patients in an emergency situation.

Key Responsibilities:

• Liaison between the provider and his/her patients:
• Schedules specialty appointments, answers questions, and/or determines the need for provider intervention.
• Schedule and provide patient instruction(s) for tests, treatments and hospital admissions, following correct insurance protocol. (i.e. pre-certification, referrals, chart documentation, etc.)
• Conducts pre-visit planning activities:
• Reviews schedule 2-3 days in advance of appointment to prepare visit agenda, identifying care opportunities, documents in EHR, and communicates in daily provider huddles.
• Populates patient-reported information into EHR templates for specific disease states and preventive visits:
• Ensures all quality measures, immunizations, and preventive care are up-to-date.
• Prepares patient for discharge:
• High-risk patients
• Coordinates patient care with Care Management staff, if applicable.
• Educates/coordinates the patient regarding Care Management staff and functions.
• Facilitates the development of Care Plans for high-risk patients.

Education / Accreditation / Licensure (required & preferred):

• High school diploma or equivalent required.
• Must be a graduate of an accredited school of medical assisting and have a Current/valid Certified Medical Assistant (CMA) certification required or Registered Medical Assistant (RMA)
• Must have current healthcare provider CPR (Basic Life Support) certification.
• Successfully completed Medication Aide 40-hour course or current/valid Medication Aide certification by state agency required (if applicable.)
• Basic Life Support (BLS) or Basic Life Support (BLS) and Advanced Care Life Support (ACLS) required.

Experience (required and preferred):

• 3 years or more of related clinic experience is required.
• Electronic health record experience is preferred.

Disclaimers:

• This job description reflects EngageMED's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
• Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.