IT Specialist

Duties/Responsibilities:

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network infrastructure, and IT policy
• End-user IT onboarding and offboarding
• Administer network infrastructure (Ubiquiti)
• Create and draft the IT department's SOPs
• Install and update computer components and software, MS365 configurations, and integrate automation processes
• Lead macOS and Windows support efforts, making sure all computers’ applications, workstations, and related equipment problems are resolved in a timely manner
• Troubleshoot hardware and software issues, documenting problems and resolutions as well as assessing and reporting their impact to the relevant stakeholders
• Recommend hardware and software improvements
• Perform and delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Train, teach, and coach colleagues on this technology, helping to drive efficiency and a high degree of satisfaction for our internal users
• Evaluate current IT operations; make recommendations for improvement and upgrades to IT hardware and software to manage workload and operational requirements
• Collaborates with external partners as necessary to explain errors and/or recommend modifications to IT systems
• Keep up to date with the latest knowledge of technology innovations and trends
• Perform other duties that may be assigned

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Mandarin speaking is a plus
• Experience with MS 365 Dynamics and its overall functionality and systems integration is required
• Must be an expert of BC (Business Central) & CRM component of MS 365 Dynamics
• Experience in MS 365 Dynamics conversions is a plus
• Experience with MS Intune or similar mobile device management systems
• Must be able to troubleshoot all issues related to PCs, Macs, and iPhones
• Excellent interpersonal and customer service skills
• Strong analytical and problem-solving skills
• Strong understanding of computer hardware and software systems
• Excellent time management skills
• Excellent ability to prioritize tasks
• Excellent proficiency with Microsoft Office Suite or related software
• Ability to explain technical issues to technical and non-technical employees
• Proficient with or the ability to quickly learn new technologies
  
  
• Compensation:
  • Part-time hourly.
  • 6 hours a day work shifts (30 hours a week)
  • Pay Range $33.00 - $37.00
• Benefits include:
  • Eligible for the company’s 401k plan after 90 days of employment.
  • Sick hours are earned from the date of hire and are eligible to use after 90 days of employment.

Education and Experience:

• Bachelor’s degree in Computer Science or related field, or equivalent experience, required.
• At least four years of related experience is required.