Senior Human Resources Analyst - Benefits

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

Job Summary

The Senior Human Resources Analyst-Benefits is responsible for the design, implementation, and management of Goodwill Industries of Northwest North Carolina benefits programs including health and wellness and retirement. The Benefits Analyst will identify needs and influence long-term planning and strategic changes to a portfolio of employee insurances, policies, and programs. This role reports to the Senior Director of the People Team and manages the relationship with Goodwill’s brokers and benefits vendors.

DAY-TO-DAY TASKS will include:

• Manages the creation and implementation of a multi-layered benefits philosophy and program through the engagement of key stakeholders, ensuring organizational goals are met.
• Identifies best practices and benchmarks, and develops recommendations for modifications, to align to the People strategy, business goals such as recruitment and retention, market competitiveness, and budget limitations.
• Plans and manages the administration of all Goodwill’s employee benefits plans including annual renewal cycles, open enrollment, continued communication, and education year-round.
• Partners with retirement plan administrator and accounting team to manage the company retirement plans.
• Responsible for annual reporting and notice requirements including but not limited to ACA, Medicare, Non-Discrimination testing, internal and external plan audits including the annual 403b audit, document updates, intranet documentation, etc.
• Collaborates with vendors and external partners and consultants, ensuring contract fulfillment and compliance with legal requirements.
• Evaluates special requests, taking into consideration all aspects of an employee's profile including benefits and status designations related to changes including qualifying life events.
• Manages recurring benefits tasks, and special projects, to ensure timely delivery and/or response, and reporting back to the appropriate stakeholders on the status.
• Proactively updates and develops new benefits policies, guidance, templates, and forms as needed, develops relevant communications for employees, and advises on complex employee and supervisor questions.
• Stays abreast of all relevant legal and compliance issues and makes recommendations about changes that would impact benefit programs or policies.

Essential Responsibilities:

• Conducts qualitative and quantitative data collection and analysis, quality assurance, reporting, and presenting of information.
• Completes financial reporting.
• Presents insights and findings to all levels of employee groups within the organization, including senior leaders and executive leadership team.
• Owns an organizational-wide human resources area.
• Develops area’s processes and programs.
• Solves problems that arise within respective area.
• Provides HR customer service support to Goodwill employees throughout the organization.
• Manages relationships with external vendors to ensure processes are running smoothly.
• Manages escalated customer service issues with employees.
• Creates and conducts trainings for team members and new hires, either in-person or virtual, such as orientation and overviews of different area processes.
• Participates and assists with special projects.
• Conducts research on different topics and presents findings to senior HR leaders.
• Other duties, as assigned.

Education:

• Bachelor's degree in HR management, business administration, or related field, required. SPHR, PHR, SHRM-SCP, SHRM-CP preferred.

Qualifications:

• 5-8 years' experience in Human Resources, required.
• Experience working with confidential information.
• Advanced computer skills. Proficient in Microsoft Office Suite.
• Excellent communication skills—both written and verbal.
• Excellent critical thinking and problem-solving skills.
• Must be detail oriented.
• Ability to work independently and multi-task.
• Ability to collect and analyze data.
• Bilingual in Spanish preferred.
• Valid driver’s license required.
• Personal transportation vehicle required.
• Must be able to travel up to 25-50%.

EOE m/f/vets/disability

Goodwill Industries of Northwest NC Inc