Client Onboarding Project Coordinator

What You’ll Do

As an Onboarding Analyst at Bellwether, you'll play a crucial role in integrating new clients into our IT support framework. Your primary mission involves documenting new clients' IT systems and networks in detail, making it straightforward for our support teams to understand and efficiently manage their environments from day one. Through this process, you'll also be instrumental in building the foundation for lasting client relationships, emphasizing our commitment to understanding and meeting their unique IT needs.

What a Typical Day Looks Like

Your organization and communication skills will shine each day, as you work to translate complex IT environments into detailed documentation. Sometimes you’ll travel to client sites not only to understand their systems firsthand but become acquainted with key personnel and learn about their business. Balancing time between the office, client locations, and virtual meetings, you'll ensure every detail is captured and clearly communicated to both our technical team and new clients, fostering a collaborative and efficient onboarding process.

In addition to your documentation work, you'll play a key role in smoothly transitioning new clients to their dedicated Bellwether vCIO and Account Executive. This ensures that the foundation you've built during the onboarding phase supports a strong, lasting partnership. Your efforts in making these introductions and providing detailed briefings will be critical to integrating clients into the Bellwether support ecosystem, setting them up for ongoing success.

What Ramp Up Looks Like

Your first few weeks will be an immersive crash course in all things Bellwether. You'll shadow our current onboarding project manager to get up to speed with our documentation processes, tech stack, and client communication protocols. As you grow more comfortable, you'll take the lead on projects, with a support network of mentors and peers just a Teams message away.

What Success Looks Like

Success is that moment when you look back at your checklist at the end of a sprint and see every item ticked off. It's the satisfaction of facilitating a smooth onboarding that culminates in a client fully prepared for our support services. Receiving appreciative feedback from both your team and the client will be a clear indicator you've nailed it, but often, the true sound of success is silence—everything running smoothly because of your meticulous work.

What About Advancement?

Bellwether is not just growing; we're thriving. And as we evolve, so do the opportunities within our team. Show us your knack for innovation and efficiency, and you could find yourself leading projects, mentoring newcomers, or even shaping the future of our onboarding process.

Why Work at Bellwether?

Bellwether is an established IT consulting company located in the New Orleans area, serving small to medium-sized businesses across the region.  We have been providing our clients with leading IT support and strategy for over 40 years. Our employee-centric culture has led to Bellwether being named one of the “Top Workplaces" by the Times-Picayune/New Orleans Advocate year in and year out. We are especially proud of this recognition as it is voted on by our employees.

We encourage both professional and personal growth in a friendly, business casual work environment. Company-sponsored employee events.  Health, Vision and Dental insurance benefits, 401k, paid vacations, and holidays. Competitive compensation.

Read our employee spotlights to find out what it’s like to work at Bellwether: https://www.belltec.com/category/blog/employee-spotlight/

Requirements We’re Looking For:

We are seeking a dynamic and organized individual.  The ideal candidate possesses exceptional organizational skills, demonstrating an ability to maintain order and efficiency in a fast-paced environment.  As an essential team member, you should be highly flexible and adept at adapting to changing priorities.

• Organizational Skills:
  • Proven track record of maintaining a structured and organized approach to tasks and projects.
  • Ability to streamline processes and enhance overall efficiency within the team.
• Flexibility:
  • Comfortable navigating through ambiguity and adapting to changing circumstances.
  • Open-minded and able to adjust strategies to meet evolving business needs.
• Prioritization:
  • Strong ability to prioritize tasks effectively, ensuring timely completion of projects.
  • Experience in managing competing demands while maintaining a high standard of work.
• Proactive Approach:
  • A "squeaky wheel" mentality, where you take the initiative to drive tasks to completion.
  • Demonstrated assertiveness in pushing others to meet deadlines and achieve shared goals.
• Project Management Skills:
  • Possess project management qualities, with the ability to oversee tasks from initiation to completion.
  • Familiarity with project management tools and methodologies.
• Communication Skills:
  • Excellent communication skills, both written and verbal.
  • Ability to collaborate effectively with cross-functional teams
• Adaptability:
  • Enthusiastic about embracing new challenges and learning opportunities.
  • Can thrive in a dynamic work environment.
• Technical Understanding
  • Working knowledge of Microsoft operating systems (Windows 10, Sever 2016, 2019, 2022) and VMware.
  • Basic understanding of networking technologies, including firewalls, routers, switches, VPN, and interconnecting LAN/WAN communication protocols.
  • Familiarity with Microsoft Azure and 365.
  • A+, Network+, Security+ certifications are preferred but not necessary.

Interested?

If you're ready to be at the forefront of transforming how businesses experience IT support, we're ready for you. Click the Apply button, let us know why you're the perfect fit for the Onboarding Analyst role, and embark on your next career adventure with Bellwether Technology Corporation.