Poker Supervisor (Full-Time Position)

Title: Poker Supervisor

Job Summary:

We are looking for an experienced Poker Supervisor to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.

Miccosukee Casino and Resort is in growth mode with several new and exciting projects in both the short and long term – starting with a new Poker Room. These projects will enhance the total customer offering and experience, integrate technology with service for a superior delivery, and most importantly, create unique and aspirational opportunities for our guests and our team members. Our ambitious growth plans, however, can only be realized by aligning talented people with the same passion for service, and the same commitment to delivering a truly memorable experience as all of our current team members. If this sounds like you, and you also enjoy equitable compensation, terrific benefits, growth opportunities within the organization, and a whole lot of FUN at work, then we look forward to meeting you.

Qualifications

• High school diploma or equivalent
• Must be able to obtain and maintain a Tribal Gaming License
• 3 years of experience in poker room
• Working knowledge PC skills including MS Word and Excel
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
• Must be able to frequently move freely about the property, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction
• Be able to work indoors and be exposed to various environmental contaminants including smoke
• Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned
• Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
• Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods

Responsibilities

The primary responsibility of the Poker Supervisor is to direct and coordinate the activities of the poker operations team to maximize poker revenues and enhance the gaming experience of the guest. All duties are to be performed in accordance with departmental and Tribal Gaming Agency policies, practices, and procedures.

• Lead and manage Slot Attendants to ensure mentoring meets Miccosukee Service Expectations
• Adhere to the Miccosukee Service Expectations and ensure team compliance
• Monitor compliance with all aspects of Miccosukee Casino & Resort internal controls
• Train, coach, counsel, evaluate and administer discipline to slot operations team
• Make recommendations for the termination of any subordinate team member who, after coaching and discipline, performs at levels below Miccosukee Service Expectations
• Interview prospective team members and measure against Miccosukee Service Expectations
• Make recommendations for the employment of candidates who will perform at or above Miccosukee Service Expectations
• Maintain complete knowledge of and comply with all departmental policies and procedures
• Responsible for starting games, tracking team member hours and rotations, making table decisions and running promotions
• Responsible for bank fills and chips purchasing.
• Evaluate operating procedures, recommend changes, and implement approved changes
• Maintain confidentiality of pertinent casino data
• Maintain clear and open communication with guests, managers and team members
• Consistent and regular attendance is an essential function of this job
• Performs other related duties as assigned

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.

The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands

While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.

While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.