Front Desk Agent/Night Audit

When was the last time you were given a free vacation? We want our employees to truly understand our guest experience so we send each one on a weeklong timeshare excursion so they can bring their ideas back. That’s how much we value guest service. Neat idea? What’s yours?

Where will you be working?

FantasyWorld Resort Lake Buena Vista South is a family friendly vacation resort in Kissimmee, Florida offering spacious two-bedroom vacation villas at an affordable price. Guests enjoy and relax in our Waterpark area which includes two- 3 story water slides, a large resort pool, Lazy River, Kid’s Splash pad, pool side activities and hot tubs. In addition, there are endless resort amenities throughout our 24-acre property.

LOOKING FOR

Fantasy World Resort is looking for a friendly, outgoing and customer service driven Night Auditor/Front Desk Agent. Our Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.

JOB DUTIES

• Greet guests and efficiently process registration and assignment of rooms.
• Reconcile all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings.
• Assist guests with requests and/or complaints and monitor issues through to resolution.
• Set wake up calls in an efficient, warm and friendly manner.
• Answer inquiries via phone and in person pertaining to resort services; guest registration, and area resources.
• Create, confirm, and make changes to reservations for guests.
• Protect guest privacy and safety when within the reasonable control of the position to do so.
• Collect payments and post charges to property management system.
• Handle lost and found items in accordance with established guidelines and procedures.
• Complete department/shift checklists and/or reports for relevant shifts.
• Maintain the shift pass on log accurately to ensure proper communication between shifts is maintained.
• All associates must maintain a neat, clean and well-groomed appearance.
• Report all accidents, injuries, property damage and genuinely unsafe conditions to the appropriate contact immediately.
• Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Regular work attendance which includes flexibility in work schedules that may include afternoons, nights, weekends, and holidays.
• Perform other related duties as assigned.

EDUCATION AND EXPERIENCE

• High school diploma and/or any equivalent combination of education, training, and experience is preferred.
• Prior hospitality experience is preferred.
• Experience executing moderately complex math calculations such as discount rates, interest, commissions, proportions, and percentages preferred.
• Exposure to Microsoft Word and Excel preferred.

SKILLS

• Strong analytical skills
• Strong written and verbal communication skills.
• Ability to independently evaluate problems, issues, or challenges and develop, investigate, and implement solutions to resolve these challenges.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse intense situations.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.

PHYSICAL DEMANDS

• Frequent smiling.
• Ability to stand for long periods of time.
• Ability to lift up to 50 pounds maximum.
• Occasional twisting, bending, stooping, kneeling, crouching, reaching, sitting, climbing stairs.

E/O/E, DRUG-FREE WORKPLACE, BACKGROUND CHECK PRIOR TO EMPLOYMENT

Job Type: Full-time

Schedule:

• 8 hour shift
• Weekend availability

Work Location: In person