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Front Desk Service Agent Jobs (NOW HIRING)

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Front Desk Guest Service Agent

Manhattan, NY · On-site

$23/hr

Description We are looking for highly organized candidates with excellent people skills for the position of a guest service agent. Guest service agents are responsible for providing front desk ...

Commonwealth Hotels

Front Desk Agent

Norwalk, IA

$13.25 - $16.75/hr

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Tru by Hilton Norwalk, Iowa, offers a rewarding opportunity to join a dynamic hospitality ...

Commonwealth Hotels

Front Desk Agent

Carrollton, OH · On-site

$11 - $14/hr

The Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable ...

Commonwealth Hotels

Front Desk Agent

Norwalk, IA · On-site

$13.25 - $16.75/hr

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Tru by Hilton Norwalk, Iowa, offers a rewarding opportunity to join a dynamic hospitality ...

Commonwealth Hotels

Front Desk Agent

Carrollton, OH · On-site

$11 - $14/hr

The Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable ...

Commonwealth Hotels

Front Desk Agent

Carrollton, OH

$11 - $14/hr

The Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable ...

Commonwealth Hotels

Front Desk Agent

Norwalk, IA · On-site

$13.25 - $16.75/hr

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Tru by Hilton Norwalk, Iowa, offers a rewarding opportunity to join a dynamic hospitality ...

Commonwealth Hotels

Front Desk Agent

North Canton, OH · On-site

$12.75 - $16/hr

The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk position allows you to be at the forefront of delivering exceptional service, ensuring guests have a ...

Commonwealth Hotels

Front Desk Agent

Cincinnati, OH · On-site

$13.75 - $17.25/hr

The Residence Inn Kenwood is seeking a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent. About Us: Working at the Residence Inn Kenwood offers numerous benefits, including ...

Quality Inn & Suites

Front Desk Agent

Shingle Springs, CA · On-site

$14.75 - $18.75/hr

Front Desk Agent We are seeking a Front Desk Agent to become a part of our team! You will ... Previous experience in customer service, front desk service, or other related fields * Ability to ...

Commonwealth Hotels

Front Desk Agent

North Canton, OH

$12.75 - $16/hr

The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk position allows you to be at the forefront of delivering exceptional service, ensuring guests have a ...

Commonwealth Hotels

Front Desk Agent

O Fallon, MO · On-site

$13.25 - $16.75/hr

Louis O'Fallon is seeking a Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent. About Us: Working at the Residence Inn St. Louis O'Fallon offers numerous benefits ...

Commonwealth Hotels

Front Desk Agent

Cincinnati, OH

$13.75 - $17.25/hr

The Residence Inn Kenwood is seeking a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent. About Us: Working at the Residence Inn Kenwood offers numerous benefits, including ...

Commonwealth Hotels

Front Desk Agent

Cincinnati, OH · On-site

$13.75 - $17.25/hr

The Residence Inn Kenwood is seeking a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent. About Us: Working at the Residence Inn Kenwood offers numerous benefits, including ...

Commonwealth Hotels

Front Desk Agent

North Canton, OH · On-site

$12.75 - $16/hr

The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk position allows you to be at the forefront of delivering exceptional service, ensuring guests have a ...

Red Roof Inns, Inc.

Front Desk Supervisor

Fort Mill, SC · On-site

$15 - $19.25/hr

... Front Desk Service Agent (Desk Agent), to include operating systems for PBX, reservations and guest check-in/out. Pre-Requisites (Requirements): * Previous hotel and supervisory experience is ...

Red Roof Inns, Inc.

Front Desk Supervisor

Charlotte, NC · On-site

$16.50 - $21.50/hr

... Front Desk Service Agent (Desk Agent), to include operating systems for PBX, reservations and guest check-in/out. Pre-Requisites (Requirements): * Previous hotel and supervisory experience is ...

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Front Desk Service Agent information

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How much do front desk service agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for front desk service agent in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What is a front desk service agent?

Front Desk Service Agents are professionals who serve as the first point of contact for guests, clients, or customers in settings like hotels, offices, or medical facilities. Their main duties include greeting visitors, handling check-ins and check-outs, answering questions, and managing reservations or appointments. They are also responsible for providing excellent customer service, addressing guest concerns, and coordinating with other departments to ensure smooth operations. Strong communication and organizational skills are essential for this role.

What are the key skills and qualifications needed to thrive as a front desk service agent?

To thrive as a Front Desk Service Agent, you need excellent customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with reservation software, property management systems (PMS), and basic office equipment is typically required. Strong interpersonal skills, problem-solving abilities, and a friendly, professional demeanor help agents excel in guest-facing situations. These skills ensure efficient operations, positive guest experiences, and the smooth handling of inquiries or issues at the front desk.

What are some common challenges faced by front desk service agents, and how can they be managed effectively?

Front Desk Service Agents often encounter challenges such as managing peak check-in/out periods, handling guest complaints, and balancing multiple tasks simultaneously. Effective time management and strong communication skills are essential for staying organized and ensuring guest satisfaction. Many teams provide ongoing training and support to help agents handle difficult situations, and working closely with housekeeping, maintenance, and management teams can make problem-solving more efficient. Building resilience and maintaining a positive attitude are key to thriving in this dynamic role.

What is the difference between Front Desk Service Agent vs Receptionist?

AspectFront Desk Service AgentReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHotels, resorts, customer service centersOffices, clinics, hotels
Employer & IndustryHospitality, travel, customer serviceHealthcare, corporate, hospitality
Common Search & ComparisonYesYes

The main difference between a Front Desk Service Agent and a Receptionist lies in their work environment and industry focus. Front Desk Service Agents typically work in hospitality settings like hotels and resorts, focusing on guest services, check-ins, and customer interactions. Receptionists are more common in office environments, handling administrative tasks, phone calls, and visitor management. While both roles require strong communication skills and a high school diploma, their specific duties and industry contexts differ.

What do you do as a front desk service agent?

A front desk service agent is responsible for greeting visitors, answering phone calls, managing appointments, and providing information about the organization or services. They often use computer systems to schedule and record interactions and must maintain a professional appearance and communication skills. The role typically requires attention to detail, customer service skills, and sometimes certification in relevant software or procedures.

What cities are hiring for Front Desk Service Agent jobs?

Cities with the most Front Desk Service Agent job openings:

What are popular job titles related to Front Desk Service Agent jobs?

For Front Desk Service Agent jobs, the most frequently searched job titles are:

Front Desk Service Agent jobs near you

Front Desk Guest Service Agent

Manhattan, NY • On-site

New York Athletic Club
Traveler Accommodation • 201 - 500 employees
Learn more about New York Athletic Clubexternal

$15.75 - $19.75/hr

Other

Re-posted 24 days ago

Job description

Description
We are looking for highly organized candidates with excellent people skills for the position of a guest service agent. Guest service agents are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension, among other duties.
The best guest service agents will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Guest Service Agent Responsibilities:
  • Greeting guests upon arrival and making them feel welcomed.
  • Administering check-ins and check-outs.
  • Providing front desk services to guests.
  • Assigning rooms and taking care of administrative duties.
  • Responding to e-mails and voicemails.
  • Creating reservations for the overnight accommodations, conference rooms and shuttle buses.
  • Processing guest payments.
  • Coordinating with bell service and staff management.
  • Being a source of information to guests on various matters such as facility information in the CH and TI.
  • Accommodating general and unique requests.
  • Diffusing conflict or tense situations with guests.
Requirements
  • Guest Service Agent Requirements:
  • High school diploma or GED.
  • Certificate or diploma in hospitality advantageous.
  • Exceptional interpersonal skills.
  • Excellent written and verbal communication.
  • Good time management and organizational skills.
  • Conflict resolution experience.
  • Patience and good listening skills.

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