Front Desk Agent Must-Have Resume Skills and Keywords
Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Front Desk Agent position? Of course continuing to gain experience working as a Front Desk Agent may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Front Desk Agent and making sure your resume reflects your experience properly.
We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Front Desk Agent jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Front Desk Agent or to advance your career into beyond this role.
Employers require a broad range of skills and qualifications in their descriptions of Front Desk Agent positions. The top three keywords make up 47.18% of the total set of top terms. Look to the Resume Checklist below to see how Receptionist, Reservation Management, and Guest Service shares stack up against the share from resumes. Customer Service, Hospitality and Resort Experience represent an additionally healthy share of the employer Front Desk Agent job postings with their combined total of 31.1%. At 21.71%, Communication Skills, Detail Oriented, Scheduling, and Lodging appear far less frequently, but are still a significant portion of the 10 top Front Desk Agent skills and requirements according to employers.
The top three keywords people who held Front Desk Agent descriptions listed on their resumes are Receptionist (appearing on 23.76%), Customer Service (appearing on 18.68%), and Reservation Management (appearing on 12.57%). 55.01% of resumes with Front Desk Agent descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Cashier, MS Office, and Hospitality are still quite common, and a respectable share of skills found on resumes for Front Desk Agent with 20.89% of the total. At 24.11%, Housekeeping, Communication Skills, Guest Service, and Scheduling appear far less frequently, but are still a significant portion of the 10 top Front Desk Agent skills and qualifications found on resumes.
Here is a simple table of the top 10 skills and qualifications as listed by employers in Front Desk Agent job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Front Desk Agent on their resumes.
Top Front Desk Agent Skills
|Skills Required by Employers
|Skills Listed by Employees
Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Front Desk Agent roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Front Desk Agent job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Front Desk Agent Resumes
Employer job listings often list Ability to Multi Task, Service Orientation, Hotel Management, Team Work, Baggage Claim or Memorization as requirements in Front Desk Agent job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Front Desk Agent role may help you stand out more to hiring managers.
Common Keywords on Front Desk Agent Resumes
Both employer job listings and resumes from people who’ve held the role of Front Desk Agent tend to always include skills and requirements found in this list. Whether you’ve only got Lodging, Resort Experience, Guest Service, Hospitality, Communication Skills, Detail Oriented, Reservation Management, Front Office or Receptionist in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Front Desk Agent.
Uncommon Keywords on Front Desk Agent Job Descriptions
Employer job listings seldom list Scheduling, English Speaking, Housekeeping, Customer Service, MS Office, Cash Handling, Multi Tasking or Answering Phones as important skills or qualifications in Front Desk Agent job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Front Desk Agent role may go unnoticed or even discounted by hiring managers.
The most common important skills required by employers are Lodging, Resort Experience, Guest Service, Hospitality, Communication Skills, Detail Oriented and Reservation Management. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Front Desk Agent, suggesting that having these keywords on a resume are important for success as a Front Desk Agent. Additionally, employer Front Desk Agent job descriptions list Ability to Multi Task as a desirable experience, even though Ability to Multi Task appears 6.51 times less on resumes, suggesting that it's worth considering including this term if you possess the experience.
Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Scheduling, English Speaking, Housekeeping, Customer Service, MS Office, Cash Handling and Multi Tasking may be something to reconsider. These 7 terms appear 2.24, 2.81, 2.99, 3.05, 3.37, 3.55 and 4.16 times less frequently, respectively, than in job descriptions for a Front Desk Agent role. This indicates that highlighting any of these keywords on your resume may not be a great way to stand out to a potential employer.
Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Front Desk Agent. Make sure to include a strong showing for the following keywords on your resume:
- Resort Experience
- Guest Service
- Communication Skills
- Detail Oriented
- Reservation Management
- Front Office
Additionally employers frequently list the following as desirable qualities in a Front Desk Agent candidate, but they are far less common on most resumes:
- Ability to Multi Task
- Service Orientation
- Hotel Management
- Team Work
- Baggage Claim
Finally people who held the position of a Front Desk Agent and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Front Desk Agent application:
- English Speaking
- Customer Service
- MS Office
- Cash Handling
- Multi Tasking
- Answering Phones
At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Front Desk Agent. Get started on your journey with a new ZipRecruiter Profile today!