Service Writer

Mile High Harley-Davidson of Parker

Parker, CO

$55,000 to $65,000 Yearly
Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Job Summary: We are looking for a Service Writer to join our team! The service writer is the liaison between customers and our technicians. They handle all communications with the customer, from vehicle intake through delivery back to the customer, and all follow up. This is a customer service position first - technical background is not really required - though some basic knowledge of powersports makes and model is helpful.

Salary: $55,000.00 - $65,000.00 per year

Benefits

Competitive pay
401(k) matching
Medical, dental, and vision insurance
Life insurance
Paid time off
Employee discounts
Fun work environment

Responsibilities

Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

2 years service consultant experience preferred
High school diploma or equivalent
Valid CO driver’s license with motorcycle endorsement & clean driving record
Ability to read, write and speak English fluently
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers/business machines

About Us: Big Iron Sports prides ourselves on the ability to provide excellent client service to every person across who visit our four dealerships, Grand Prix Motorsports, Mile High Harley-Davidson, Mile High Harley-Davidson of Parker, and Foothills BMW Triumph. We believe in freedom; we believe in our products and most importantly we believe in each other. It is with excellent leadership, an indisputable dedication to the concept of quality and family, and of course the Mile-High flair that makes us the flagship Denver/Metro dealerships. In 20 years, we've earned an abundance of awards to include Gold, Silver, and Bronze Bar & Shield Circle of Excellence Awards. Come experience the difference and join our family!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.