Customer Service Representative (JO-2205-160617)

Customer Service Representative

Our medical device technologies firm in Cary, IL is looking for a Senior Customer Service Rep

Job Summary:
Promptly and professionally respond to all inbound customer needs. Role includes understanding complete product portfolios, direct and contract pricing, distribution and consumer direct processes, problem solving and complaint handling, as well as sales and clinical support. 

Location: Cary, IL 60013
Pay: $16-17 per hour
Duration: One year (contract)
Hours: M-W in office, TH-F remote (Hybrid schedule)

Essential Duties and Responsibilities:

• Communicate professionally and effectively both written and verbally.
• Support Sales and Marketing for new product launches
• Thorough processing of customer returns (including coordination of product pick up and reimbursements to customer)
• Process customer complaints in accordance with federal regulations
• Gain understanding of GPO's, IDN, National Accounts pricing Problem solve- billing errors, freight options, shipping errors
• Works directly with logistics for tracking and expediting orders Identifies cost effective transportation options for customers
• Direct sales support
• Facilitating service interruptions Sales and inventory data reporting for Sales and Marketing Customer order processing
• Complete entry to delivery Learns and communicates specific product features and benefits as well as the medical problems they address.
• Learn systems that are needed to gather information to provide resolution to customer inquiries.
• Comprehend terminology associated with human anatomy and patient care in an acute care setting.
• Become knowledgeable of medical distribution sales model.
• Become proficient with all systems related to role

Qualifications:

• Demonstrate understanding of all CS processes and procedures and their impact on customer interactions.
• Bachelor's degree: Marketing fields, general business or communications related fields preferred.
• 2 years' experience in a professional service-related industry.

Benefits:
We put our Ambassadors first. When it comes down to it, we know we can't fulfill our Promise to our business customers without your com­mitment. You represent our organization while on assignment. In return, we do our best to show our commitment to you. Our Ambassador Benefits package includes: Medical, dental and vision coverage. It also includes 401k, sick time, holiday and much more. We are an equal opportunity employer.

 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.