Director of Service and Parts

About Us:

Colorado Golf & Turf has been in business since 1983 and is the exclusive Club Car distributor of Colorado. We sell, service, and rent new and used golf cars as well as turf maintenance equipment. It’s our mission to positively impact our community by developing lasting relationships, offering exceptional products, and providing first-class service. If you’re someone who values integrity, people, service, and excellence then we would be thrilled to speak with you about joining our team.

Job Summary:

The Director of Service and Parts will play a pivotal role in overseeing and optimizing the service and parts departments of Colorado Golf & Turf. This key leadership position requires a strategic thinker, effective communicator, and hands-on manager capable of driving operational efficiency, customer satisfaction, and revenue growth.

Key Responsibilities:

• Departmental Leadership:
  • Inspire the service and parts departments to achieve the company mission and uphold its core values.
  • Provide visionary leadership to the service and parts departments, setting clear goals and expectations for the team.
  • Foster a collaborative and customer-centric culture to ensure exceptional service experiences.
  • Collaborate with other departments to enhance overall company performance.
• Operational Excellence:
  • Develop and implement efficient and effective service and parts processes to maximize productivity and minimize turnaround times.
  • Monitor and analyze key metrics to identify areas for improvement and implement solutions.
• Customer Satisfaction:
  • Champion a customer-focused approach to service delivery, ensuring a consistently high level of customer satisfaction.
  • Address customer concerns and feedback promptly and professionally.
• Team Management and Development:
  • Recruit, train, and develop a skilled and motivated team of service technicians, advisors, and parts specialists.
  • Conduct regular performance reviews and provide constructive feedback to enhance individual and team performance.
• Financial Management:
  • Develop and manage department budgets, ensuring financial targets are met or exceeded.
  • Identify opportunities for revenue growth and cost savings within the service and parts departments.
• Business Relations:
  • Build and maintain strong relationships with key stakeholders, including vendors, suppliers, and internal departments.
  • Negotiate favorable terms and agreements with vendors to ensure the company’s needs are met.
  • Stay informed about industry trends and market conditions to make informed decisions regarding vendors and products.
• Inventory Management:
  • Oversee the procurement, storage, and distribution of parts, maintaining optimal inventory levels.
  • Implement effective inventory control measures to minimize losses and ensure accurate tracking.
• Safety Programs:
  • Develop, implement, and oversee safety programs for the service and parts departments to ensure a safe working environment.
  • Regularly review and update safety protocols to comply with industry standards and regulations.
    

Qualifications and Competencies:

• Education: Bachelor's degree
• Integrity: Upholds ethical standards and core values, maintaining transparency and accountability in all departmental activities.
• Management Experience: Demonstrated success in management roles with a consistent track record of achieving or surpassing company objectives.
• High Standards: Demands excellence and expects both personal performance and team performance to be nothing short of the best.
• Strategic Thinking: Plans, organizes, prioritizes, schedules, and budgets in an efficient, productive manner.
• Attention to Detail: Is detail-oriented and does not let important information slip through the cracks or derail a project.
• Follow-Through: Follows through on commitments and lives up to both verbal and written agreements.
• Communication: Exceptional verbal and written communication skills as well as networking and relationship-building skills to collaborate with internal and external stakeholders.
• Leadership: Strong leadership skills with the ability to motivate and inspire teams as well as build a positive and collaborative work culture.
• Equipping of Others: Ability to coach and develop people in their current roles to improve performance and prepare them for future roles.
• Financial Acumen: Experience in developing and managing budgets, identifying revenue growth opportunities, and implementing cost-saving measures.
• Problem Solving: Proven ability to solve complex problems and implement effective solutions.
• Proactivity: Takes the initiative to act without being told what to do and brings new ideas to the company.
• Openness to Criticism: Solicits feedback and is open-minded to constructive criticism or new ideas.
• Analytical Skills: Ability to interpret data, identify trends, and make informed decisions.