Member Support Specialist - Community Health Worker

Job Description:

The Member Support Specialist will provide ongoing support and expertise throughout assessment and planning of individual members’ needs.   This role is patient facing and similar to a community health worker.  The overall goal of the position is to enhance the quality of patient management and to promote continuity of care and cost effectiveness through therapeutic interaction, supportive education, active listening, advocacy, collaboration with providers and community referral.  

The Company:

Arkos Health is a new kind of healthcare company that serves health plans and provider organizations an integrated system-of-care comprised of clinical and social services backed by a robust technology platform. By engaging individuals with virtual, in-home, in-clinic and in-facility care options, Arkos Health delivers advanced community-based health services that allow our clients to live healthier, more independent lives.

All Employee MUST be fully COVID-19 Vaccinated.

Essential Duties and Responsibilities:

• Provide support services and therapeutic interaction to plan members to promote member engagement in company programs.
• Provide services such as: community referrals, supportive services, crisis intervention, member advocacy in support of member and overall goal.
• Conduct member outreach through home visits and welfare checks to assess member for program participation.
• Work collaboratively with other agencies involved in member’s care
  
• Demonstrated ability to remain calm in crisis situations

Qualifications/Skills:

• Must have current BLS/CPR certification
  
• Must have proof of current TB test- company provided
• Current Hep B test- or waiver – company provided
• Current Flu shot- or waiver and mask
• Experience interacting with people with behavioral health issues.
• Must have valid driver license and appropriate liability insurance.
• Must be comfortable driving in the field up to 80% of the time. 

Benefits:

• Fully paid employee medical/dental/vision/life/short term disability
• Employer matching 401(k)
• 15 days annual combined sick/PTO with 9 paid holidays

Must complete our Culture Index Survey. Take the assessment at https://portal.cultureindex.com/public/survey/general/bg3VS0H2kF.  This is not a pass/fail test and does not measure intelligence.

Arkos Health EEO Statement

All Arkos Health divisions are Equal Opportunity Employers. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other status protected under federal, state or local laws.

Arkos Health is a drug free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.